Jon D Harper Email & Phone Number

Washington, Dc, Us

Bellevue, Washington, Us

Nintex is a global leader in process automation, enabling organizations to digitally transform and achieve operational excellence. Nintex’s innovative solutions streamline business processes and deliver exceptional results, guiding businesses on their unique digital journeys.

Tysons Corner, Va, Us

• Managed a $210M P&L across seven diverse organizations, including Enterprise Customer Success, MidMarket Events, Enterprise Events, Implementation, Dedicated Services, PS Operations, and Logistics/Fulfillment, spanning four global geographies.• Oversaw a workforce of over 500 full-time employees (Direct ROW and India Indirect) and over 300 third-party subcontractors, ensuring seamless coordination and delivery of services.• Led the complete transformation of Enterprise Customer Success, significantly improving Net Dollar Retention Rate (NDRR) from 106% to 120%.• Drove the maturation of Operations, Logistics, and Fulfillment disciplines, enhancing efficiency and service delivery.• Enhanced service delivery hygiene and discipline, ensuring consistent and high-quality service standards.• Developed a robust 3rd Party Partner ecosystem, expanding the company's capabilities and market reach.

Retirement is a bit dramatic, but the Smartsheet IPO treated me well and my wife and I decided to take a break to travel the world. Our favorite experiences… Maldives, Monaco, and Paris, but there’s so many other journeys to share!

Bellevue, Wa, Us

NYSE: SMARSaaS Consulting, Implementation Services, Training, Pre-Sales• Created, developed, and scaled an initial $2.4M P&L (12 headcount) organization into five distinct entities, resulting in a $146M P&L (390 headcount) globally.• Delivered a 76% CAGR for Professional Services.• Achieved 21% contribution margins for Professional Services, versus TSIA 8% standard.• Contributed 11% to top-line revenue, with a $544M ARR contribution via an 83% win rate.• Increased Net Dollar Retention Rate (NDRR) by 32% through impactful services advisory.• Generated a $3.76 uplift in ARR for every $1 of services delivered.• Contributed to a 332% increase in enterprise value since the company’s IPO.• Successfully launched four global office expansions in London, Sydney, Austin, and Boston, enhancing global presence and capabilities.• Led a comprehensive transformation of service offerings, including the introduction of packaged offerings, enterprise-level engagement structures, Centers of Excellence, and a Partner ecosystem.• Achieved employee engagement scores in the 95th percentile through strategic hiring, development, retention, and promotion of diverse talent aligned with the organization's mission.Typical client: Fortune 100 - Fortune 1000

Management Consulting• Led all corporate functions, providing strategic leadership, staff development, business development, and executive coaching.• Achieved a Compound Annual Growth Rate (CAGR) of 69%.• Grew the client portfolio by 389%, securing and retaining high-value clients.• Delivered approximately $342M in client value realization through innovative consulting solutions.• Served clients with an average market cap of $20B, demonstrating the ability to handle large-scale, complex projects and partnerships.Typical client: Fortune 10 - Fortune 500

Burlington, Massachusetts, Us

Led and managed the development of the continuous improvement, project management and innovation programs enterprise wide. Implemented cross-functional teams within the enterprise to align leadership across various business goals, such as a $300M corporate expense reduction. Implemented cultural change management and cost optimization activities to create a best-in-class improvement framework within the CPG industry. Accomplishment include: • 14% shareholder value increase due to teams contributions • $52M product release value increase due to Portfolio Management commercialization process optimization and maturation • $6M savings (20% of Agency hrs) via a project to optimize the workflow between DPSGs Marketing and a key Agency Partnership.

New Brunswick, Nj, Us

Managed a $64M P&L manufacturing facility (Class III Medical Implants) producing 90,000 units per month across 4 lines and 250 professionals within 4 departments: Planning, Regulatory Compliance, Engineering and Operations. Accomplishments include: • Development of global standard for Lean Six Sigma Green Belt for all of Ethicon • $55M annual savings from a complete manufacturing facility optimization redesign • 98% increase in capacity, with 1 robotics offline while also during a CAPA audit

Houston, Tx, Us

Management ConsultingMaintained an $8M P&L responsible for process improvement services within the region. Coordinated and improved process excellence through relationship building, contract negotiations, providing market expertise and training and developing consulting teams. Sample clients were Southwest Airlines, VHA Healthcare Systems, Celanese, etc.

Menlo Park, California, Us

Management Consulting (formerly Arthur Anderson)Developed the Lean Six Sigma consulting practice for the firm. Trusted advisor to executive leadership at clients with responsibility to provide thought leadership and expertise to delivery and expand current and future engagements. Led consulting teams of up to 26 highly educated and experienced consultants. Sample clients were AT&T, 7-Eleven, China Mobile, T-Mobile, US Cellular, GoldCorp, Continental Airlines, ComCel International, GTech, etc.

Executive Mba (Emba)

Disruptive Strategy With Clayton Christensen

Bachelor Of Science - Bs, Chemical Engineering