Jon D Harper work email
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As a results-driven technology executive, I specialize in transforming mid- to late-stage SaaS companies navigating hyper-growth phases. My expertise lies in building and scaling multi-discipline global services organizations, enhancing product reach, and driving organizational impact through advanced strategies and self-funding initiatives.My success as a leader is rooted in my unwavering commitment to lifelong learning and the development of high-performance teams. I nurture a culture of performance and learning, resulting in operational and customer excellence that exceeds shareholder expectations.I invite you to learn more about my professional journey and insights on my webpage at www.JonDHarper.com.
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Svp Of Professional ServicesCynclyWashington, Dc, Us -
Vice President & Global Head Of Professional ServicesNintex Oct 2023 - PresentBellevue, Washington, UsNintex is a global leader in process automation, enabling organizations to digitally transform and achieve operational excellence. Nintex’s innovative solutions streamline business processes and deliver exceptional results, guiding businesses on their unique digital journeys. -
Vice President & Global Head Of Professional Services & Enterprise SuccessCvent Jul 2022 - Sep 2023Tysons Corner, Va, Us• Managed a $210M P&L across seven diverse organizations, including Enterprise Customer Success, MidMarket Events, Enterprise Events, Implementation, Dedicated Services, PS Operations, and Logistics/Fulfillment, spanning four global geographies.• Oversaw a workforce of over 500 full-time employees (Direct ROW and India Indirect) and over 300 third-party subcontractors, ensuring seamless coordination and delivery of services.• Led the complete transformation of Enterprise Customer Success, significantly improving Net Dollar Retention Rate (NDRR) from 106% to 120%.• Drove the maturation of Operations, Logistics, and Fulfillment disciplines, enhancing efficiency and service delivery.• Enhanced service delivery hygiene and discipline, ensuring consistent and high-quality service standards.• Developed a robust 3rd Party Partner ecosystem, expanding the company's capabilities and market reach. -
RetirementCareer Break Dec 2021 - Jul 2022Retirement is a bit dramatic, but the Smartsheet IPO treated me well and my wife and I decided to take a break to travel the world. Our favorite experiences… Maldives, Monaco, and Paris, but there’s so many other journeys to share!
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Vice President & Global Head Of Professional ServicesSmartsheet May 2016 - Dec 2021Bellevue, Wa, UsNYSE: SMARSaaS Consulting, Implementation Services, Training, Pre-Sales• Created, developed, and scaled an initial $2.4M P&L (12 headcount) organization into five distinct entities, resulting in a $146M P&L (390 headcount) globally.• Delivered a 76% CAGR for Professional Services.• Achieved 21% contribution margins for Professional Services, versus TSIA 8% standard.• Contributed 11% to top-line revenue, with a $544M ARR contribution via an 83% win rate.• Increased Net Dollar Retention Rate (NDRR) by 32% through impactful services advisory.• Generated a $3.76 uplift in ARR for every $1 of services delivered.• Contributed to a 332% increase in enterprise value since the company’s IPO.• Successfully launched four global office expansions in London, Sydney, Austin, and Boston, enhancing global presence and capabilities.• Led a comprehensive transformation of service offerings, including the introduction of packaged offerings, enterprise-level engagement structures, Centers of Excellence, and a Partner ecosystem.• Achieved employee engagement scores in the 95th percentile through strategic hiring, development, retention, and promotion of diverse talent aligned with the organization's mission.Typical client: Fortune 100 - Fortune 1000 -
DirectorInnovationworx Llc Apr 2012 - May 2016Management Consulting• Led all corporate functions, providing strategic leadership, staff development, business development, and executive coaching.• Achieved a Compound Annual Growth Rate (CAGR) of 69%.• Grew the client portfolio by 389%, securing and retaining high-value clients.• Delivered approximately $342M in client value realization through innovative consulting solutions.• Served clients with an average market cap of $20B, demonstrating the ability to handle large-scale, complex projects and partnerships.Typical client: Fortune 10 - Fortune 500 -
Rapid Continuous ImprovementKeurig Dr Pepper Inc. Sep 2010 - Aug 2012Burlington, Massachusetts, UsLed and managed the development of the continuous improvement, project management and innovation programs enterprise wide. Implemented cross-functional teams within the enterprise to align leadership across various business goals, such as a $300M corporate expense reduction. Implemented cultural change management and cost optimization activities to create a best-in-class improvement framework within the CPG industry. Accomplishment include: • 14% shareholder value increase due to teams contributions • $52M product release value increase due to Portfolio Management commercialization process optimization and maturation • $6M savings (20% of Agency hrs) via a project to optimize the workflow between DPSGs Marketing and a key Agency Partnership. -
Process Excellence Leader / Business Unit Leader (Interim Operations Director)Johnson & Johnson May 2009 - Sep 2010New Brunswick, Nj, UsManaged a $64M P&L manufacturing facility (Class III Medical Implants) producing 90,000 units per month across 4 lines and 250 professionals within 4 departments: Planning, Regulatory Compliance, Engineering and Operations. Accomplishments include: • Development of global standard for Lean Six Sigma Green Belt for all of Ethicon • $55M annual savings from a complete manufacturing facility optimization redesign • 98% increase in capacity, with 1 robotics offline while also during a CAPA audit -
Director - Business Process & ControlsSirius Solutions Oct 2007 - Mar 2009Houston, Tx, UsManagement ConsultingMaintained an $8M P&L responsible for process improvement services within the region. Coordinated and improved process excellence through relationship building, contract negotiations, providing market expertise and training and developing consulting teams. Sample clients were Southwest Airlines, VHA Healthcare Systems, Celanese, etc. -
Sr. Manager, Six Sigma & Risk ManagementProtiviti Sep 2005 - Nov 2007Menlo Park, California, UsManagement Consulting (formerly Arthur Anderson)Developed the Lean Six Sigma consulting practice for the firm. Trusted advisor to executive leadership at clients with responsibility to provide thought leadership and expertise to delivery and expand current and future engagements. Led consulting teams of up to 26 highly educated and experienced consultants. Sample clients were AT&T, 7-Eleven, China Mobile, T-Mobile, US Cellular, GoldCorp, Continental Airlines, ComCel International, GTech, etc.
Jon D Harper Skills
Jon D Harper Education Details
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Smu Cox School Of BusinessExecutive Mba (Emba) -
Harvard Business School OnlineDisruptive Strategy With Clayton Christensen -
Texas Tech UniversityChemical Engineering
Frequently Asked Questions about Jon D Harper
What company does Jon D Harper work for?
Jon D Harper works for Cyncly
What is Jon D Harper's role at the current company?
Jon D Harper's current role is SVP of Professional Services.
What is Jon D Harper's email address?
Jon D Harper's email address is jo****@****eet.com
What is Jon D Harper's direct phone number?
Jon D Harper's direct phone number is +121467*****
What schools did Jon D Harper attend?
Jon D Harper attended Smu Cox School Of Business, Harvard Business School Online, Texas Tech University.
What are some of Jon D Harper's interests?
Jon D Harper has interest in Six Sigma, Capacity Planning, Gap Analysis, Smed (Set Up Reduction), Lean, Lean Manufacturing, Expense Control, Gemba Walks, Cellular Manufacturing, Vsm.
What skills is Jon D Harper known for?
Jon D Harper has skills like Cross Functional Team Leadership, Process Improvement, Six Sigma, Management, Program Management, Strategic Planning, Leadership, Change Management, Business Process Improvement, Strategy, Vendor Management, Training.
Who are Jon D Harper's colleagues?
Jon D Harper's colleagues are Samantha Valdez, Brian Blattner, Jp Pienaar, Talia Chetty, Rinat David, Maja Linley, Mark Whooley.
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