Jon Harper Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

A key collaborator and leader within the Executive Management Team, I spearheaded the Client Experience and Leadership (CEL) team across all clients within the European hub, working closely with the global network.• Managed and resourced a large team from Executive to Business Director levels across several offices within Europe to ensure optimum client service.• Accountable for the existing client P&L in Europe. Ongoing collaboration with the Commercial Director to curate model… Show more A key collaborator and leader within the Executive Management Team, I spearheaded the Client Experience and Leadership (CEL) team across all clients within the European hub, working closely with the global network.• Managed and resourced a large team from Executive to Business Director levels across several offices within Europe to ensure optimum client service.• Accountable for the existing client P&L in Europe. Ongoing collaboration with the Commercial Director to curate model proposals with the CFO for future proofing growth.• Leading Senior/C suite relationships within Europe.• Responsible for all existing client growth targets, development plans and retention.• Conflict resolution and solution driven for any client within the hub by working with and, where necessary, managing Channel Heads, teams and Finance.• Reporting on a weekly basis within the Exec team on all clients - from flags to commercial risk and growth, as well as any solutions and resource required to both retain and grow the agency.• Presented at monthly meet ups the state of play, initiatives and client case studies.• Working with the COO, MD and other Execs in leading the European business/operations.• Seeking new business opportunities or supporting in the process where required selling in the client service offering and agency. Show less

London, United Kingdom

Working within the Executive Management Team, I currently lead the Client Operations team sat across all clients within our EMEA hub, working closely with our global network.Assembly and ForwardPMX joined forces in 2021 to bring the world a new global omnichannel media agency, now home to 1,500 of the industry’s best talent from across the globe, leading brands into the future with data and tech-powered global marketing services designed to find the change that fuels growth.

London/Amsterdam

ForwardPMX is a global brand performance agency designed to help clients find the changes that deliver meaningful growth to their businesses. With more than 20 offices worldwide and 700 of the industry’s most distinguished talent.Whilst working within Client Services and being a member of the Senior Management Team my main duties comply of:- Senior point of contact for all Retail and Travel clients within the agency.- Ensuring excellent service across all channels.-… Show more ForwardPMX is a global brand performance agency designed to help clients find the changes that deliver meaningful growth to their businesses. With more than 20 offices worldwide and 700 of the industry’s most distinguished talent.Whilst working within Client Services and being a member of the Senior Management Team my main duties comply of:- Senior point of contact for all Retail and Travel clients within the agency.- Ensuring excellent service across all channels.- Support for global multichannel clients and strategy.- Maintain and strengthen senior stakeholder relationships.- Working with ATL agencies for client’s wider business needs.- Aligning with key suppliers/providers.- Providing a strategic layer internally and across clients.- Working with the internal Marketing team to provide industry insights, ensuring that ForwardPMX are at the forefront of performance marketing.- Supporting new business growth across the globe.- First point of contact for the Amsterdam office. Show less

London, United Kingdom

Whilst working within the Senior Management Team my main duties comply of:Process & Project Management- Ownership of individual Business Unit including its P&L and client satisfaction.- Working with Channel Heads to maintain appropriate resource levels on client accounts, across all channels.- Working alongside Channel leads to ensure excellent delivery of work.- Overseeing and supporting multichannel strategy with the overall responsibility to ensure this is implemented… Show more Whilst working within the Senior Management Team my main duties comply of:Process & Project Management- Ownership of individual Business Unit including its P&L and client satisfaction.- Working with Channel Heads to maintain appropriate resource levels on client accounts, across all channels.- Working alongside Channel leads to ensure excellent delivery of work.- Overseeing and supporting multichannel strategy with the overall responsibility to ensure this is implemented and expectations are met/exceeded.- Manage client contract renewals.- Lead on-boarding of new clients.- Developing internal processes and organisation.Client Retention & Relationship Management- Senior point of contact across Business Unit clients.- Maintain and strengthen senior client relationships across their business.- Ensuring client are kept up to date with digital landscape and developments.- Responsible for implementing improvements of service levels where required.Commercial- Recognising cross & up sell opportunities to improve client performance inline with the strategy.- Identifying new business opportunities. Show less

London

- Lead Client Services for London and Southern based clients.- Senior AD across the agency's largest clients.- Manage a small team of AMs and ADs.- First point of contact for the agency in London office.- Responsible for London commercials and GP as well as operational developments.- Working closely with the other agencies in the group agency for a full marketing approach (on and offline).- New business development for all London based potential clients.- Developing… Show more - Lead Client Services for London and Southern based clients.- Senior AD across the agency's largest clients.- Manage a small team of AMs and ADs.- First point of contact for the agency in London office.- Responsible for London commercials and GP as well as operational developments.- Working closely with the other agencies in the group agency for a full marketing approach (on and offline).- New business development for all London based potential clients.- Developing internal processes and operations. Show less

London, United Kingdom

- Client services for London and Southern based clients in all digital disciplines.- First point of contact for the agency in London office.- Responsible for London commercials and GP.- Focus on London based operations from start-up.- Working closely with internal operational teams.- Teams inc. Search, Content & Digital PR, CRO, Design & Development.- Group agency integration (MSQ Partners and external agencies).- Working with the other agencies in the group to… Show more - Client services for London and Southern based clients in all digital disciplines.- First point of contact for the agency in London office.- Responsible for London commercials and GP.- Focus on London based operations from start-up.- Working closely with internal operational teams.- Teams inc. Search, Content & Digital PR, CRO, Design & Development.- Group agency integration (MSQ Partners and external agencies).- Working with the other agencies in the group to provide a full marketing (on and offline) offering for clients.- New business development.- Developing internal processes. Show less

London, United Kingdom

Client:- Digital strategy for search based marketing.- Specialising in retail ecommerce (fashion, beauty and leisure).- Working on accounts from pitch stage and consultation to ongoing.- Working closely with the SEO, PPC and Digital PR teams to combine digital strategy- Implementation of technical recommendations.- Aiding clients move into International markets online.- Auditing and reporting.- Reporting to key clients at board level.Managerial:-… Show more Client:- Digital strategy for search based marketing.- Specialising in retail ecommerce (fashion, beauty and leisure).- Working on accounts from pitch stage and consultation to ongoing.- Working closely with the SEO, PPC and Digital PR teams to combine digital strategy- Implementation of technical recommendations.- Aiding clients move into International markets online.- Auditing and reporting.- Reporting to key clients at board level.Managerial:- Managing an internal team of Technical Executives, Digital PR, Content and Account Managers.- Assessing resource across the department.- Supporting the team from a client service perspective.- Assisting with career development opportunities.- Problem resolution.- Recruitment. Show less

Leeds, United Kingdom

- On Page and Content and Online PR SEO strategies.- Managing some of the company's key accounts.- Managing in-house Account Management team.- Training new starters within the Technical team.- Website structural analysis.- All On Page recommendations.- International and Multilingual SEO management including Europe, US and Australasia.- Competitor analysis including back link profiling.- Reporting from Google Analytics (GAIQ accredited), Bright Edge, Hitwise and… Show more - On Page and Content and Online PR SEO strategies.- Managing some of the company's key accounts.- Managing in-house Account Management team.- Training new starters within the Technical team.- Website structural analysis.- All On Page recommendations.- International and Multilingual SEO management including Europe, US and Australasia.- Competitor analysis including back link profiling.- Reporting from Google Analytics (GAIQ accredited), Bright Edge, Hitwise and Search Metrics.- Keyword analysis and research.- Meta data and URL optimisation.- Client contact, reporting, target/goal setting and analysis and full account management.- Link building strategy and management.- Full SEO auditing and reporting.- Multi-tasking several client websites at any one time. Show less

Barnsley, Yorkshire

- Manage in house and agency marketing teams including SEO, PPC, design and development and PR.- Implement marketing strategies with both Sash UK and it's customers.- Oversee design and branding from start to finish.- Manage public relations for the company and joint PR with customers and suppliers.- Responsible for all company communication including websites, brochures, press releases, case studies and direct mail.- Implementation off new marketing initiatives.- Market… Show more - Manage in house and agency marketing teams including SEO, PPC, design and development and PR.- Implement marketing strategies with both Sash UK and it's customers.- Oversee design and branding from start to finish.- Manage public relations for the company and joint PR with customers and suppliers.- Responsible for all company communication including websites, brochures, press releases, case studies and direct mail.- Implementation off new marketing initiatives.- Market research.- Internal marketing and recruitment.- New product development and product launches.- Pitching to potential customers. Show less

Barnsley, Yorkshire

- Responsible for the design and development of corporate websites and literature.- The development of the Fitrite brand from startup.- Full marketing mix.- Advertisement design as well as dealing with publications and media buyers.- Direct mail design and distribution including mail sort and print requirements.- Liaising with external design agencies and the other creative designer.

Bachelor Of Science (Bsc), Internet Systems Development, Bsc

Activities and Societies: Human Computer Interaction, UX/UI/front end design, database management, various programming languages (inc..

Avce, Ict & Design, Merit

Activities and Societies: Database design, web design, multimedia design, development languages.

Gcse, Various, Various

Activities and Societies: Maths, English, Science, IT, Design Tech + 6 others

Education record