Jon H. Black Email & Phone Number

San Rafael, Ca, Us

XPID is a personal project: The XPID mobile app geo-locates customer reviews to tokenize customer feedback and loyalty rewards. The goal of XPID is a decentralized ledger (blockchain) for customer feedback as a service for enterprise loyalty programs, catering to the travel, hospitality, and retail industries, providing analytics, smart contracts for CX services, and sovereign identity to consumers through an app-based, verifiable credentialed mobile wallet.✅ Lead Product and Flutter Developer: Wireframed in Figma and recoded the dApp in Flutter using VS Code, Google Places API, Google Admob, Firebase, Firestore and WalletConnect integrations.✅ Wrote ERC-20 tokenomics whitepaper detailing how blockchain technology will disrupt the loyalty rewards, incentives and customer feedback industries. Wrote requirements for a ERC-721 and an ERC-1155 contract for enterprise loyalty programs.✅ Lead Product Marketer and Web Developer: Designed/wireframed customer flows for web sitemap and mobile app. Developed GTM plans, strategy and product roadmap. Managed P&L for Apple Developer account, Google Cloud/Analytics/Adwords/Tags, community development using Facebook, Instagram, Linkedin, Twitter Advertising, SNAP advertising. Built corporate website using Wordpress and built/pitched decks to investors.

San Francisco, Ca, Us

The Creditcoin network, with 500K+ wallets making 3.8M transactions to date, is a Polkadot PoS chain that creates a credit lending infrastructure and access to capital for fintech and microfinance lenders. Fintech and under/unbanked borrowers secure transactions on a groundbreaking, immutable ledger and build a credit history secured with the Creditcoin token.As Head of Product for Creditcoin, I am responsible for:✅ Managing product roadmap and strategy with CEO for the Creditcoin Blockchain, Credal.io and the Creditcoin marketplace integrated with Gluwa defi Invest products. Creditcoin currently supports 1000+ loans a day via its fintech partners.✅ Launched Creditcoin 2.0 - migrating from Hyperledger Sawtooth to Polkadot - making it the largest PoW (by node count) blockchain on Polkadot (at the time). Creditcoin has now transitioned over to PoS.✅ Launched Credal.io - an "Infura for Creditcoin" API - blockchain-as-a-service to onboard Fintech partners.✅ Launched the Creditcoin Block Explorer.✅ Managed documentation for GitHub repos, product marketing and community development channels on Discord, Telegram and Twitter. Managed Google Analytics dashboards.✅ Wireframes (Figma), PRD execution, content curation, design management, data management, and product marketing/socials for 3 FE websites (Creditcoin.org, Credal.io, Creditcoin Block Explorer).✅ Jira Admin: Managing 4 team standups for blockchain, API, Design and FE teams across 7 Jira projects for versioning and releases.✅ Lead partnership manager for onboarding of crypto currencies with our fintech lending partners.✅ Listed Creditcoin from 3 exchanges to 9 exchanges in 12 months. ✅ Applied and was accepted into Inclusive Fintech 50 Cohort for 2021. ✅ Hired design team and worked with ad agencies to produce/script films, and leading PR firm to write and publish stories/press releases for release to the media. Rewrote whitepaper, and constructed pitch decks for investors and partners.

San Francisco, Ca, Us

New York, Ny, Us

Built and led VoC Quant Analytics Team for Chase Web & Mobile Apps (50M users). Worked closely with Design, Product, BE developers and other stakeholders across multiple lines of business.✅ Managed web and mobile customer survey program for Chase.com and the Chase mobile app✅ Hired/Managed team of data scientists combining digital transactional, behavioral and VoC data. Toolset included Sql, R, Python, Tableau, Alteryx, Clarabridge, OpinionLab.✅ Delivered weekly, bi-weekly reporting of insights decks to executives and product managers.✅ Implemented/Managed 30+ customer feedback surveys in 3 years across 10+ stakeholder groups/LOBs on the Chase.com and Chase mobile app banking platforms.✅ Managed 2 survey feedback and text analytic vendor contracts/relationships.

✅ Delivered consulting presentations to 10-12 VIP clients quarterly valued at $2.2M ARR and provided recommendations to C-Level executives using customer and employee satisfaction survey data.✅ Data tools: Sql / SPSS / Matlab / R / DOMO / Clarabridge sentiment analysis✅ Statistical Analysis: VoC survey analysis, stochastic modeling techniques, multivariate regression analysis, path analysis (SEM), principal component analysis, factor analysis, and segmentation (cluster) analysis.✅ Attended industry/client conferences and research summits as guest speaker/industry expert - delivering insight on the customer/employee experience and loyalty. ✅ Publications include: Hotel Business Review, Hotel Management and various blog posts that have been picked up by Tnooz, Hotel Chatter, etc.

Position and responsibilities were directly transferred as Market Metrix was acquired by Clarabridge in April 2014.✅Responsible for execution and presentation of large client-based consulting projects to C-Level executives using customer and employee satisfaction survey data.✅ Manage the Market Metrix Hospitality Index - a global panel survey with 40K responses per quarter spanning the hospitality industry.✅ Discovered key drivers to predict loyalty and satisfaction, measure value for price and demand elasticity. Performed a variety of statistical analyses: survey analysis using stochastic modeling techniques, multivariate regression analysis, path analysis (SEM), principal component analysis, factor analysis, and segmentation (cluster) analysis.✅ Use of statistical tools include: Excel, SPSS, MATLAB, R, DOMO and Tableau.✅ Results have been showcased in a number of hospitality, client-specific and HR conferences.Position and responsibilities were directly transferred as Market Metrix was acquired by Clarabridge in April 2014.

Dubai, Ae

The Oil and Gas Year (TOGY) Trade PublicationPublished Articles include:-TOGY 2010 - Libya - Banking & Finance Chapter Introduction-TOGY 2010 - Libya - Modern History of Libya-TOGY 2010 - Kurdistan (Northern Iraq) - Banking & Finance Chapter Introduction-TOGY 2010 - Egypt - Banking & Finance Chapter Introduction-TOGY 2010 - Egypt - Private Public Partnership ProgrammeThe Business Year (TBY)- Industry Publication-TBY 2010 - Iran - Edited for copy various interview transcripts with Iranian business leaders.

http://grandstandingtraction.blogspot.comA Turkish Private Equity Web Log

İstanbul, Istanbul, Tr

* Founded by Business Week/Newsweek correspondent, Michael Kuser.

N2H2 built and sold Internet Security web servers to academic and K-12 districts across the US making the Internet a safer place.✅ Worked for the Analytical Services Division: Statistical/categorization analysis of Internet page view behavior of K-12 students nationwide.✅ Worked alongside team of economists using SAS and created the first (of its kind) data mine of categorized internet websites for company white papers, market research and advertising publications. ✅ Our team wrote a whitepaper on Internet Surfing Habits of Teens - at a time when no once had this information - we witnessed the "Long Tail" of Internet sites firsthand before the book was written.✅Published visualization of internet surfing habits in USA Today. We saw the rise of Britney Spears, Pokemon, NSYNC, Google vs Yahoo, video and RSS feeds as well as major political, scientific and fashion news of the day.

✅ Division specialized in data warehousing, log file analysis, & Internet econometrics using SAS, Perl, Unix. We built a log file sample of 200+ servers from a 1000+ nationwide clientele population.

Master Of Science - Ms, Financial Economics

Certificate, Intensive Spanish Study

Ba, Hotel & Restaurant Administration - School Of Business And Economics