Jon Heydon Email & Phone Number

London, England, United Kingdom

Shaping and implementing the learning strategy at the Bank. Working with senior stakeholders, across all departments, to bring a cohesive and consistent framework to colleague development.

London, England Metropolitan Area

London, United Kingdom

Supporting the launch of SMCR in the insurance world!

London, United Kingdom

Just finished a fantastic contract with Bupa, helping to land the SMCR education requirements for Senior Managers and Certified Individuals.

United Kingdom

It's been a privilege to have contributed to this outstanding leadership development programme. I've been involved helping to shape the design of the programme as well as extensive facilitation to several thousand first, second and third line managers. The follow-up coaching has seen some real, tangible evidence of transfer of learning to the workplace. Something of which I am very proud. Now looking for new opportunities.

Barclaycard, Northampton, United Kingdom

National

Senior Manager & Certification Regime - I was the Lead Project Manager overseeing three other project managers, three designers, 10 deliverers and two schedulers. I had responsibility for stakeholder management from the most senior members of Lloyds Banking Group (GEC and Board) to representatives of all of the different divisions within the Group. I had further responsibility for• managing the third party SME supplier relationship• overseeing a solution design Project Manager plus three designers• managing the delivery (10 deliverers) to 4500 colleaguesFollowing the evaluation of the project, the scores received were – 86% outstanding, 10% Good.

National

Best bank for customers, developing skills and behaviours - Responsible for • conducting and managing TNA for 45000 colleagues across the group• managing the key stakeholder relationships• managing the design team, four training delivery managers and 40 training deliverers• managing a £14m budget

National

Lending Excellence, collections and recoveries, changing behaviours - Responsible for• overseeing the largest training programme undertaken by LBG in 5 years• overseeing the design of distance learning materials, online testing and workshop• managing the training of 3,500 colleagues in an 8 week period• managing two designers, a training delivery manager and 12 trainers• relationship managing three different areas of business and 20+ key stakeholders• managing a £1m budgetResults – Budget underspend of £110,000 due to prudent management. Workshop evaluation, excellent. Business performance uplift of 32% nationally. Training programme nominated for an external industry award.

National

PPI Complaint Handling and Process Change - Responsibility for• design and Delivery of PPI complaint handling to end users• delivery of highly effective blended learning interventions. Receiving outstanding feedback:• the delivery the training process to senior management figures;• for the presentation of national road-shows to engage all areas of the business• for training other trainers and SMEs to support effective implementation.• the design of new PPI complaint handling system & process – Lead Trainer• the design of the scenario based training for 6000 users;.• liaising with key stakeholders and SMEs to design and interpret and design user guides• working in a very fast-paced, constantly changing environment I built a reputation as the “most flexible and adaptable trainer on the project”. I also recommended a management training approach to ensure that the change programme was effectively implemented.

National

Channel Readiness Project - Responsibility for• assisting in the project management aspect of the process• taking a key role in attending senior manager meetings to represent the training approach • liaising with project stakeholders through teleconferences and face to face meetings.• delivery of face to face courses to Branch Managers to embed the Company’s vision Further courses delivered to Customer Relationship Advisors on the new sales process, and how to maximise the sales opportunities created by this process, through developing their sales skills further. This was achieved through questioning and listening skills, objection handling and understanding what makes their customers buy financial products through identification of needs and wants.Excellent feedback was received from delegates, Area Managers and Regional Managers, I Identified improvements that could be considered by the client for future training projects, for example, Train the Trainer events.

I was hand-picked by the Director of Bancassurance to design and deliver a robust development strategy for existing Regional Managers. This involved a complete overhaul of all existing management tools and processes. I then had the responsibility of delivering this strategy to a Divisional team. This involved extensive change management, coaching, mentoring and training. Following evaluation, the performance had improved by 18% vs a target improvement of 10%.

I enjoyed consistent success in managing various sales teams of up to 15 financial advisers, in pursuit of their sales targets. This was completed during a time of unprecedented change in the economy, the industry and the Bank. This required strong, efficient leadership throught this tumultuous period of change.

I led a team of Private Banking Managers to successful achievement of their sales and service targets. This involved starting a brand new team, from recruitment through to developing their skills further. The position also involved a great deal of corporate hospitality with 'high net worth' customers, creating relationships and trust in the company, brand and investment opportunities.

I was employed as a Senior Trainer within the Training/HR function. I worked extensively on all aspects of the training/development cycle. I had responsibility for the redesign and delivery of the sales managers & supervisors induction program. During a change of third party supplier, I was selected from the pool of trainers to lead the sales managers through this change. I developed and designed a development program which was subsequently used nationally to ensure that every role in the organisation had a specific development plan. I designed, delivered and evaluated this.

Responsible for maintaining and growing an existing sales patchAchieved rookie of the year in my first yearEarlier career involved managing a high street insurance broker's office with responsibility for 5 members of staff and the acquisition of renewal and new business.