Jon H. Email & Phone Number

Los Angeles, Ca, Us

TollFreeForwarding.com handles inventory, routing and messaging using toll-free and local numbers, with the power of SaaS. I specialize in the customer engagement experience at the "Best of Show" industry choice for toll-free and local presence numbers, serving the international community through client management, B2B project and technical support. While much of my role is client-facing B2B support for telco, I managed large regulatory registration projects for the Provisioning and Customer Experience Teams. working simultaneously in Sales Support for large-scale new revenue or retention sales proposals, and even as a reserve Technician for the Technical Team. I have engaged with other Sales professionals on the team and actively sold B2B phone projects when they were unavailable, frequently at rate higher than their best performers as well as training both sales and customer service professionals.

Nearly a quarter-million Americans are not prepared for their journey into their Golden Years, and their family beyond. Over half of American can't make ends meet, even less save, and 80% are in debt beyond what they can truly afford. Fewer understand how money works, or have a backup.I change the course of personal histories when I train leaders of character, and refine talent into empathy, so they can help make finance easy and how money works accessible. My advice is free, my concern for your welfare is paramount, and I never allow choosing money over people. How can I transform your family legacy, starting today? Is there another way I can add value to your life or career? Let's find out, no pressure. Connect to just to say, Hello! Employers: This is my home-based business; and, while the experience matters, I volunteer my name with financial coaching through charities and provide continued sales training to their insurance sales organization. I do use this experience to keep my financial licenses active.Think and Grow RichBeing the Best You Can BePeople, Money then ThingsKnowledge is FreedomDebt is the New Slavery

ZipLine is the fastest path to dramatic improvement. Whether for an automotive dealer, a service/repair contractor with a scheduling team, or one of the thousands of personal and alternative medical practitioners adding value to people's lives, we turn scheduling personnel into revenue centers. We combine basic sales behavior training with proven methods from the auto industry leaders to turn your entire staff into revenue, streamline your operations, and boost key performance indicators without new staff or expensive computer systems. We can teach you to use your infrastructure to perform. Employers: The months for this experience were at a specific auto dealership in Southwest Michigan, and covered by an NDA. I cannot discuss the details of the contract, only the general services as I would provide them to new clients; and, as they relate to applied roles. Employers: Please note that materials and clients are covered by non-disclosure agreements, and cannot be disclosed by law.

I joined an experienced management team at West Michigan's premier automotive group to develop more opportunities to serve market needs. As the Call Center Manager for all five service departments, I built and developed the top-performing call center for auto service from scratch the Blueprint Consulting Group, with millions of dollars in service repair orders created from thousands of appointments a month. I ran the team in a start-up fashion, as a profit center."Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." - Margaret Mead

Grand Rapids, Mi, Us

As the Assistant Manager, I ran the day to day operations of the call center including scheduling, training, client onboarding, documentation, and coaching.Created management initiatives that expanded the call center six-fold from one location to three, from 10 to 60 staff, plus the training of seven new supervisors.Created a B2B sales environment resulting in $400k+ revenue sales over five years,personally attributed to the relationships and sales contacts I developed or partnered.Revised training and documentation techniques to increase sales leads over tenfold from 1/2% to 10% on monthly contacts; sales campaigns generating millions.On-boarded over 250 clients, including 80+ core data conversions to CU*BASE as a point of contact or manager.Played several key factors in change management increasing client contact volumetwelve-fold from 5,000 to 60,000+ monthly.Built a web chat service for clients and partners, ground up including a parallel systemconversion, resulting in 3,000+ contacts for $100K+ annual revenue.Employers; This role started at a subsidiary Xtend Inc. and may have been renamed due to merger into its parent company CU*Answers.

Grand Rapids, Mi, Us

Primary marketing operations and CU*BASE support for clients of the CU*Asterisk.com Network of credit unions. Assisted Communications Directory (then Business Development Manager) with sales production, project management, new BSR training, and queries. Developed and documented B2B and member-focused sales campaigns for clients and credit union service organization, including data management and advanced query. Administrated the Member Reach electronic marketing program along with peers. Acted as the primary contact for onboarding call center services and post-conversion support for credit union clients new to CU*BASE. Employers; This role may be reported by CU*Answers or its subsidiary, Xtend Inc.

Grand Rapids, Mi, Us

In addition to assisting members and credit union clients as a call center agent, assisted the Communications Director with the operations of a rapidly growing call center team, including scheduling, client onboarding, documentation of client rules, metrics, sales campaign development, and call escalations. Administrated the web chat program for credit unions. Employers; This role started at CU*Answers and ended with promotion at its subsidiary, Xtend Inc.

Manage entire operations of midrange Millworks construction installer for "big box" retailerhardware chains, except payroll and accounts payable. Scheduling, vendor relations,subcontract management, customer QA and accounts receivable.Through personal relationships and vendor relations, grew store volume from threestores to seven, and revenue from $300k to ~$1M in five years.Managed subcontractor team growth from two teams to seven to meet this demand.Reduced career chargeback losses and late pays by 25%.Spearheaded expansion into non-retail install sources accounting for 10%+ of revenue at departure.Set standards creating customer satisfaction of 98% scores, the highest in the westernmarket.

Mortgage origination and part-time outside sales for extra disposal income, concurrent to full time employment in construction management.

Scheduling, billing, vendor relations, data entry, filing, data protocol development, marketing, and exceptions management for high-volume door contractor for major ‘big box’ home improvement chain. Employer elected to streamline some functions, retained part-time supplemental consulting work. “Installers’ right hand.”

Woodland Hills, Ca, Us

APPS Specialty Dwelling in the Foremost Specialty Lines unit. Licensed property and casualty agent taking applications from captive/independent insurance agents/brokers for specialty distressed dwelling, and basic underwriting. Member of the Diversity Team. The file shows top performance marks. High-volume insurance applications, policy service, and licensed sales for specialty property & casualty lines insurer. Answered and resolved billing, underwriting, application and eligibility challenges. Top performer.

As a 4th Tier support engineer, I assisted Project Manager clients with the development, use, training and implementation of the management-my-exception VAP eProduct. CSR technical support entangled with a high level of QA and programmer liaison. Note: This company is no longer in business, as a casualty of the DotCom crash.

Ada, Michigan, Us

RHI Consulting contract for senior-tier support for the Quixtar website, Internet and order support in a high-volume call center environment. Lead some testing and research projects as needed.

Managed all aspects of the ISP business except AR/AP, including marketing, sales, technical support, office management, equipment configuration, systems admin, NOC operations, and supervision of a small support team. Reported directly to the Sr VP. Complete UNIX management for a local, ISDN and dial-up area Internet Service Provider. Systems and account administration, along with router management with network installation. WAN, LAN and PC systems integration.

Service Clerk to CashierElectronics AssociateOutside Mobile Sales

Certified Call Center Manager, Team Lead And Service Coordinator In Service Mastery, Auto Service Scheduling

Bba Coursework, Business, Management, Marketing, And Related Support Services

Professional Certificate, Real Estate

Continuing Education, Cpcu Coursework

Insurance License Prep, Personal Lines

Vocational, Franklin-Covey Time Management

Associate'S Degree, Computer Information Technology

Transfer, Electrical Engineering

College Preparatory For Biological Sciences, High School/Secondary Diplomas And Certificates