Joni Boyd Email & Phone Number

Columbia, South Carolina, United States

• Provide services to over 9,000 veterans annually in accordance with the organization's mission with professionalism and integrity.• Successfully enroll more than 60 veterans monthly with a high accuracy rate of 96% and above.• Act as the primary point of contact for maintaining and organizing medical records.• Ensure precise application of the rating schedule and take full responsibility for thorough analysis, development, and final rating determinations.• Responsible for digitizing and organizing all physical documents into an electronic filing system.• Input demographic information, name changes, income, and insurance details using automated systems.• Conduct in-person interviews to collect and assess necessary documentation for enrollment eligibility.• Make informed decisions regarding benefits eligibility based on various criteria, including military service adequacy and evidence of income, employability, and dependents.• Educate individuals on the requirements for receiving healthcare benefits and available programs within the organization.• Address and rectify any discrepancies in administrative data to facilitate smooth operations.• Assist veterans and VA representatives in understanding medical entitlements and where to file claims for further assistance.• Resolve issues related to records, enrollment status, and ensure consistency across all databases.• Manage incoming and outgoing communication and correspondence, including mail, faxes, and parcels, with accuracy and efficiency.• Utilize software such as Microsoft Word, PowerPoint, and Excel to conduct data analysis for monthly audits.• Provide administrative and technical support to the Chief of the Eligibility and Enrollment Department.• Use effective written and verbal communication skills to deliver correspondence to managers.• Efficiently communicate via email and phone to resolve inquiries and issues promptly.

Clovis, New Mexico, United States

• Provided outstanding customer service to an average of 10,000 patients annually, resulting in a 15% increase in enrollment rate among 600 patients processed each year.• Assisted new hires in completing pre-employment paperwork and coordinated pre-employment screenings.• Acted as a Tricare Benefits Counselor, offering assistance with medical claims, enrollment, and eligibility concerns for civilians, beneficiaries, and active duty members.• Utilized EPIC, Outlook, and Electronic Official Personnel Folder to manage and update personnel information.• Managed various database systems to efficiently receive and process personnel documents.• Conducted independent research on regulations, laws, and policies related to travel inquiries.• Oversaw the creation of orders, profiles, and banking information in the Defense Travel System to ensure accurate handling of patient travel funds.• Evaluated documentation for expedited travel requests within a 24-hour timeframe.• Resolved issues with the finance department as an approval officer.• Generated and maintained quarterly reports and audits using SharePoint and Excel spreadsheets.• Ensured a 97% accuracy rating by quality assuring 16,000 guaranteed records out of 4,000 documents reviewed.• Supported release of information processes by assisting with audits, research, and processing of medical records.• Provided innovative solutions to colleagues and supervisors to effectively address complex issues

Clovis, New Mexico, United States

• Provided high-quality customer service to families enrolled in the Exceptional Family Member Program (EFMP), guaranteeing a positive and well-informed experience.• Collaborated with case managers and healthcare professionals to ensure timely access to benefit information, support for special healthcare needs, and availability of healthcare and special needs services.• Offered support and direction to personnel at the medical treatment facility, including military and civilian employees, service members, and their families, regarding the objectives, policies, procedures, and requirements of the Exceptional Family Member Program.• Conducted a thorough review of the Exceptional Family Member Program, which involved identifying family members with special needs and ensuring adherence to program requirements.• Scheduled and participated in regular meetings with physicians and case managers to discuss high priority cases.• Compiled and managed records for weekly briefings to discuss departmental changes and trends.• Maintained responsibility for tracking reports while keeping case managers updated on processes and deadlines.• Created documents and medical clearance letters using office automation systems.• Serves as the liaison between squadron/unit commanders, supervisors, and the health care providers concerning medical clearances• Independently assessed sensitive information and medical records to determine permanent relocation.• Reviewed and processed appeal requests and secured additional supporting for re-evaluation.• Managed the upload of supporting documents, changes of duty stations, scheduling examining appointments, and independent review of pertinent information.• Utilized various Microsoft applications like Outlook, Word, and Excel for file folder creation, spreadsheet maintenance, and medical record keeping.• Served as the liaison between squadron/unit commanders, supervisors, and the health care providers concerning medical clearances.

Chesapeake, Virginia

• Ensured compliance with HIPAA privacy guidelines and maintained confidentiality of records.• Facilitated scheduling for an average of 25 surgeries per week for three physicians.• Participated in monthly meetings to discuss clinical workflow, scheduling changes, and pending cases.• Contributed to the interview process by assisting in the selection of potential applicants.• Verified insurance eligibility, discussed financial obligations with patients, and scheduled appointments.• Provided detailed pre-operative and post-operative instructions to patients and arranged follow-up appointments.• Coordinated necessary examinations and appointments prior to surgery.• Collaborated with other departments to schedule surgeries based on availability.• Reviewed consultation notes and preoperative tests for accuracy before submitting to physicians.• Obtained insurance authorizations and communicated with patients regarding approval status.• Monitored schedules to ensure accuracy and efficiency.• Managed Electronic Medical Record System to retrieve and scan diagnostic tests, lab results, and office notes.• Generated referrals and pre-authorizations using appropriate medical codes.• Liaised with billing department regarding patient payments and insurance details.• Handled inbound and outbound calls related to test results, appointments, and pre-operative requirements.

Suffolk, Virginia

• Managed coordination of over 1,000 general and bariatric surgeries, medical clearance appointments, and diagnostic testing.• Organized weekly meetings with physicians to review surgical cases and resolve scheduling conflicts; maintained Outlook calendars by updating and managing cancellations, double bookings, and changes.- Facilitated physician meetings, scheduled appointments, and coordinated business events.• Ensured timely completion and signature of medical testing, office notes, and patient encounters by physicians.• Provided patients with detailed information on surgery procedures, insurance benefits, and processing.• Secured lab results, office notes, and medical clearance documents from specialist offices.• Improved office efficiency by handling 60+ incoming calls daily and offering insurance criteria guidance.

Vocational School, Medical Administrative/Executive Assistant And Medical Secretary

Human Resource Assistant/Pines Residential Treatment Center- Internship 2004.

Education record