Joni Nyman Email & Phone Number

Vantaa, Fi

Finland

Served nearly four years as a Regional Manager as part of the Finnish expanded management team, actively shaping strategic decisions and driving long-term business growth in the car rental industry. Established international connections with the Europcar Mobility Group and led high-level initiatives that strengthened operational performance, supported cross-functional collaboration, and enabled our country-level targets to be met. In this role, I honed my expertise in Sales Management, Customer Experience, Teamwork, Customer Insight, Human Resources, Cross-Functional Team Leadership, Budgeting, and Strategic Analysis.

Led a team of over 100 employees, identifying and disseminating best practices across all stations within the Helsinki region. Focused on enhancing customer experience, maintaining cost efficiency, and advancing the car rental business. Empowered team members through clear, unified objectives and fostered collaboration across diverse operational units, ensuring consistent excellence and sustainable growth.

Stepped into a leadership role by supervising a 60-member team and overseeing critical functions, including shift planning, recruitment, HR management, customer satisfaction, and training. Leveraged feedback from both customers and employees to establish best practices that consistently elevated service quality. Through a balanced focus on team development and client needs, achieved exceptional satisfaction ratings and sustained top-tier performance.

Gained in-depth insight into customer experience and sales while working across 12 stations throughout southern Finland. This regional perspective allowed me to implement best practices that consistently elevated service quality. Over a decade of experience training new employees in the car rental industry equipped me with the ability to quickly identify customer needs, drive satisfaction, and ensure comprehensive product knowledge.Key Skills:Identifying Customer NeedsCustomer SatisfactionProduct Knowledge

Gained foundational customer service skills through hands-on involvement in every step of the client journey—from preparing vehicles with details like wheel cap installations to personally handling deliveries, meet-and-greet services, and initial client interactions. These early experiences established a strong base for consistently delivering outstanding customer experiences.