Joni-Raye Poole Email and Phone Number

- reporting directly to the General Manager- responsible for guest services operations including mentoring, motivating and managing front desk staff to ensure that an exemplary level of customer service and satisfaction is obtained.- Responsible for weekly revenue management reports, discussing occupancy, rates, group arrivals, discussing market conditions, competitive activity, trends, and potential future customers.- work very closely with the Director of Sales, Catering Services Manager and the Regional Revenue Manager. - experienced in hiring and training new employees, scheduling staff- basic accounting responsibilities, responsible for all cash held on property

- reporting directly to the General Manager, was responsible for collaborating closely with corporate clients holding meetings, wedding planners and those hosting holiday functions at our location to ensure all details were met to their satisfaction- managed a staff of 8-10, coaching and passing along details for meetings, wedding, staff parties, events, etc. - ensuring timely response and proper contract follow up with all clients, ensuring all detains of events are communicated. - responsible for contacting new business and maintaining existing clients/accounts- responsible for detailed meeting planning meals, timing, theme, materials.