Joni Stiles Email & Phone Number

Chapel Hill, Nc, Us

Additional titles during my tenue- (Under the Parent Company Umbrella - Creative Channel thru (both NRS & Apollo )).District ManagerPayroll ManagerProject CoordinatorAchieved established KPI for company, regional team and individual performance through teamwork and focus on clients.Communicated progress and roadblocks to shareholders and clients, then made recommendations to remove roadblocks leading to on-time/ on-budget delivery of project.Exemplary relationships in both B2B & B2CIncreased company profits through performance optimization strategies and efficiency improvements.Managed projects from procurement to commission.Management of projects: inclusive but not limited to planning, pacing, data system management & reporting, analyze data including display functionality opportunities.Prepared annual budgets with controls to prevent overages.Set clear goals to monitor targets and offered real-time input on performance and motivation.

Additional titles during my tenue-Employee Relations ManagerEvent ManagerEvent Coordinator General TellerProject Manager over Invictus Games, DTD to Disney Springs transformation, Starbucks openings MKRO, Fantasyland expansion, runDisney, Be Our Guest Opening MKRO. Operation leadership of largest QSR location in World- And moreBuilt KPIs around the efficiency and transparency of the product development process, resulting in a 25% improvement in output ensured on-time delivery of 100% of program projects while meeting all contractual and deliverable commitments.Directed hands-on project work as needed, including analysis, design, and implementation.Hired, training, and managed 20+ teams to a higher level of maturity by improving their processes and ensuring they adhered to the project management framework; successfully transform Downtown Disney FL to Disney Springs 3 times the size of its former footprint.Managed 6 different programs totaling over $7B in annual revenue.Met project deadlines without sacrificing build quality or workplace safety.Negotiated and managed third-party contracts related to project deliverables.On the ESPN wide world of sport team, facilitated discussion, decision making, and conflict resolution for multi- cross- functional teams for the implementation of Invictus Games in the US.

Englewood, Florida, United States

PERSONAL BANKER, WELLS FARGO 2010- 2012 & (WACHOVIA) 2006-2008Additional titles during my tenue-Server Transaction SpecialistLead TellerTellerAnswered customer questions and explained available services such as deposit accounts, bonds, and securities.Backed up teller team by handling needs of new and existing customers at main counter.Cross-sold bank products and services to meet customer needs and provide options.Networked to increase client base and encourage existing clients to expand financial portfolios.Oversaw program changes from inception to successful implementation, resulting in a 15% customer satisfaction improvement and an increase in annual retention of 11%.Reduced the number of customer support requests by 14% year over year by fine tuning documentation.Utilized customer relationship management software to provide accurate and complete customer service.

Knightdale, North Carolina, United States

PERSONNEL MANAGER, WAL-MART 2009-2010 & 2002-2003Additional titles during my tenue-Customer Service ManagerCash Room Photo LabRecruited top talent to maximize profitability.Created and implemented forward-thinking initiatives to improve employee engagement.Discovered and resolved complex employee issues that affected management and business decisions.Fostered positive work environment through comprehensive employee relations program.Instructed senior leaders on appropriate employee corrective steps.Liaised between multiple business divisions to improve communications.

Wake Forest, North Carolina, United States

Additional titles during my tenue-Human Resource ManagerEnhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Raleigh, North Carolina, United States

Petos

Bachelor Of Science - Bs, Social Psychology, Summa Cum Laude

Bachelor Of Science - Bs, Technical Management, Summa Cum Laude

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