Function as a daily operations manager for existing telehealth programs and to help facilitate bringing on new corporate telehealth initiatives. Develop new service line opportunities/initiatives, ensuring effective oversight and management of existing programs, and actively monitoring quality, clinical, and financial performance.• Provides comprehensive operational oversight and support for existing and new telehealth programs, including customer service,billing, performance measurement, and interdepartmental coordination.• Leads project management for new and ongoing initiatives, compiling reports and proposals that include financial and statisticaldata.• Accountable for the collection of statistical data related to telehealth program performance; tasked with gatheringcomprehensive metrics to facilitate the identification and resolution of issues affecting program utilization and effectiveness.• Participates in process improvement initiatives; co-develop and maintain departmental policies and procedures to enhancequality and efficiency of telehealth services.• Assists with education and training for Orlando Health team members on telehealth programs, focusing on best practices,operational efficiencies, and the proper use and operation of Telehealth equipment, specialized clinical equipment, andaccessories to facilitate successful clinical consultations.

Much like an arrow is pulled back before it's launched forward to a target, Arched Arrow consultants live by our tagline, "Drawing Success, Aiming Forward." We exhale, then aim for that target to streamline operations and achieve growth. Providing consulting services for healthcare organizations with specialties in telehealth, project management, business development, streamlining operations and marketing for growth.

Top performer on high-caliber business development team to shaping and executing the omnichannel strategy for a highly visible, innovative Walmart Health & Wellness program, identifying efficient processes to reach and connect with key potential B2B customers to fuel steep growth. Successfully build and cultivate relationships with multiple stakeholders across business functions and at all levels of the organization, including healthcare executives and decision-makers by igniting a culture of collaboration to accomplish mutual goals.• Spearheaded the end-to-end project management lifecycle, orchestrating a multifaceted Salesforce upgrade involving cross-functional teams and IT contractors. Utilized Lean Six Sigma methodologies adeptly to streamline workflows, amplifying operational efficiency for the B2B sales division. Implemented process enhancements that substantially escalated lead generation from 20 weekly leads to a remarkable influx of 500 daily prospects.• Devised and set forth compelling scopes of work (SOWs) and effective strategies to present to key clients • Leveraged consultative sales techniques while communicating and negotiating with diverse clientele with differing viewpoints• Played a pivotal role in telehealth contract negotiation and execution while shepherding clients through the process • Synergized cross-functional teams, demonstrating best-in-class leadership by supporting colleagues with product demonstrations and knowledge of mental and behavioral health as a respected subject matter expert (SME)• Delivered $17M in new customer opportunities by harnessing strong communication and relationship skills

Steered the regional business development strategy for a $25M telehealth services provider, promoting and marketing services to large healthcare organizations to stimulate $18.2M in new telepsychiatry contracts. Leveraged advanced knowledge of mental health services to sell staffing and counseling hours for psychiatrists and social workers to large providers. Directed new clients through implementation. • Raised the company’s profile and reputation among the key influencers in the telehealth space across the region • Developed, reviewed, and responded to RFIs and RFPs and continually monitored timelines and deliverables for success • Scrutinized and analyzed market data in the central records management (CRM) software to build successful strategies • Outperformed 100% of KPIs, generating 25-30% of the business’s total annual revenue as a top-performing B2B executive • Acted as team lead on the execution of all major new telehealth contracts as SME • Negotiated 40+ high-value contracts in 3 years with an average contract size of $250K per client • Recognized as a top-performing sales executive on a select team of 3 for a new company division • Championed the customer experience and client satisfaction, garnering 70% of sales from referrals alone • Positioned the company for aggressive future growth by delivering a steady pipeline of $10M-$20M in leads • Elevated contract standards by researching state telehealth, credentialing, and licensing rules to support implementation • Curated, tracked, and monitored new contracts to achieve full compliance with regulatory standards and policies

Administered all aspects of leadership and operations for a nonprofit organization serving grieving children, teens, and families across a 5-county region in Idaho. Owned full accountability for fiscal management, operations, human resource management, fundraising and marketing, program and service delivery, project management, change management, donor engagement, grants development, event coordination, and audit oversight. Engaged board, volunteer, and staff teams in ongoing strategic planning, program evaluation, and data collection efforts to sustain quality and ensure continuous improvement. Trained, recruited, managed, and retained 100+ volunteers. Crafted and produced budget reports and analyses to guide strategic planning and future growth opportunities. Designed, implemented, and improved program delivery, expanding program services to reach 350-400 children and families. • Advocated for every client, providing consistently high-quality grief support, peer support, and camp programs; served 15+ families per month through support groups and another 35 annually through grief baskets and funeral support• Synchronized and engaged a 6-10-member board of directors, donors, and staff, guiding stakeholders through strategic planning, change initiatives, and rapid-fire growth of 38% annually while sustaining the highest caliber of programs • Stewarded a $175K annual operations budget while overseeing finances and accounting • Established a culture of accountability and loyalty, retaining 95% of board members and 90% of volunteers YOY • Choreographed 12-15 annual events to support 65% of the budget; drew crowds of <300 and grew a single raffle by $26K • Secured the organization’s largest grant of $225K ($45K for 5 years) for a full-time, degreed clinical program coordinator and another major Twin County United Way grant of $2.5K monthly • Led a major change in organizational structure, switching the organization to the calendar versus fiscal year structure

Designed and implemented a $4M appropriated state taxpayer-funded program to deliver addiction treatment services to juveniles involved in the justice system across Idaho’s 7 districts. Strategized and collaborated with government partners and community providers to establish treatment guidelines, administer budgets, develop new services, and create evidence-based program audit systems. Analyzed and interpreted statewide budget data to attain program objectives and inform decision-making. Evaluated and regulated multiple data systems to manage provider claims. Steered policy and procedures development and set up the electronic health records management system. Directed and inspired cross-functional teams. • Oversaw Managed Services Contractor (MSC) performance with a network of 178 addiction treatment providers in Idaho and Washington serving 5K+ children annually; realized the highest utilization of budget resources, expending 98% YOY • Introduced, launched, and executed a highly successful telehealth pilot project to expand rural access to treatment, serving 175-200 children during the inaugural year and 1.5K+ in year two, representing 43% higher attendance than in-person care • Influenced the legislature to approve telehealth services for the entire state to potentially impact 100K+ children • Trained 200+ probation officers across 7 districts on program implementation and research-based strategies

Coordinated regional nonprofit workforce and family services, serving 400+ clients with disabilities while overseeing a $440K budget, and 20+ personnel. Directed Medicaid contracts producing $7M in annual revenue. Executed fund development, grant writing, contract negotiations, compliance, auditing, and performance monitoring systems to ensure seamless workflows. Engaged in the ACCSES Idaho State Policy Advocacy group comprised of representatives from various Idaho nonprofits. Contributed to the “Circles Initiative to End Poverty” by providing employment services to uplift, educate, and empower individuals to attain goals. Facilitated job prep workshops on motivation, life skills, and dependability. • Drove a culture of loyalty, retaining 100% of personnel across a 9-county region through a major restructuring and beyond • Project-managed a $150K safety remodeling project to replace payee windows with safety glass across locations • Guided the team through a major restructuring and a facility remodel to capture a 23% gain in efficiency • Earned 3 fast-track promotions from case manager to retention specialist to supervisor

Facilitated classroom and web-based trainings for the membership department of a large insurance company, including 1:1 session, 1-hour refreshers, and 12 weeklong detailed adult training programs. • Topics of trainings included state insurance rules, technical skills building, software functions, team building, and Microsoft Office products. • Audited staff work during trainings & job performance measures • Create and update training materials in creative ways which appeal to all adult learners; Longer trainings included short games and ways to break up the day of learning insurance rules and technical jargon

I facilitated the Driver Orientation Class for newly hired over the road commercial drivers. This position was in the Recruiting and Driver Training department. I worked closely and shared job duties of the HR Compliance Administrator to ensure drivers were approved for hire. • Certified Drug and Alcohol Test Collector for Swift.• Redesigned all training materials and restructured the orientation flow to be more informative and educational for new drivers entering their positions. • Facilitated a smooth transition for drivers coming from the academy, into a 6-week training program with mentors. Also assisted with problem solving and mentor/student conflicts while they were over the road performing training during this time.