Senior Director, Absolute Services
Current- Lead client implementation, training, and support process for Absolute, Toyon’s automated MedicareCost Reporting software at hospitals and health systems.- Oversee operations of software service line, including setting revenue targets and budgeting,streamlining processes related to software implementation and client support, and maintaining a high renewal success rate.- Assist large health systems in standardization, efficiency and optimization of reimbursement related to Medicare and Medicaid Cost Reports. Evaluate health system needs to proactively offer additionalsolutions and services, leading to high client satisfaction and loyalty.- Collaborate with software development team as software Product Owner. Evaluate client feedback and needs to strategize and prioritize the development of new features and software updates. Work closely with scrum leader utilizing the agile framework of software development.- Lead client engagements for health systems related to preparation and review of Medicare CostReports. Maintain client relationships with multiple health systems across the country, acting as themain contact for software and reimbursement related questions and concerns.- Communicate regulatory and software updates to clients by leading webinars and coordination of client newsletters.