Jonica Burkhead Email & Phone Number

Kansas City, Mo, Us

Kansas City, Mo, Us

Kansas City, Missouri, United States

• Developed strong relationships with restaurant owners to understand their unique challenges and goals.• Recommended solutions from Toast's platform to streamline operations and drive revenue growth.• Collaborated with internal teams to ensure seamless onboarding and continued success for clients.

United States

Toast is an all-in-one point-of-sale and restaurant management platform, built specifically for restaurants of all sizes. Our focus is to provide restaurants the best platform and tools, to build great teams, increase revenue, improve operations, and delight their guests. Toast is a Boston-based startup founded in 2013, and has raised over $500MM+ in VC funding to date. More recently, Toast has also been named as one of Forbes’ Top 50 Innovative Fintech Companies of 2019. With some of the best products and services in the hospitality industry, we are growing quickly and helping our clients create a better experience for their guests.

Kansas City, Missouri

• Cultivate and sustain positive, collaborative B2B relationships with sales team and management, ensuring excellence in all aspects of customer service and product knowledge. • Entrusted with managing $6M each quarter, utilizing extraordinary forecasting and customer service skills to set and routinely exceed sales targets, handle sales tracking, sales reporting, and inventory control to maximize sales and profitability. •Perform account management for 20+ accounts spanning the entire Kansas City Metro area; •Traveled to multiple cellphone companies and Best Buy stores to ensure planogram compliance, visual merchandising quality, and new product launches. •o Supply detailed and actionable feedback to ensure teammates in various locations are correctly adhering to various processes and procedures.• Communicate sales goals and expectations to store personnel within designated district, and gather research about target markets.• Ensure the delivery of targets through individual employee recognition, performance reviews, personnel management and reward systems.• Leverage experience in solution-based management approach to bring an underperforming high-shrink store from the bottom of the company rankings to the top 10% every quarter consecutively for a year, from 0.475 to 0.201 in one quarter and 0.13 in a year.

Novi, Michigan

Ambassador of the Apple brand.Build and maintain strong relationships with account. Accountable for driving sales performance. Ensuring that Apple’s merchandising standards are flawlessShare knowledge on Apple products and excitement about the Apple brand with retailer staff. Partnering with store managers to drive win-win business.

•Open first Microsoft Store in Michigan.•Coaching and training employees.•Create and foster Microsoft culture instore.•Count and balance cash registers.•Visual merchandised store according to planograms.•Meet and exceed sales goals.•Store MVP (employee of the month) • Operated autonomously and collaboratively to successfully organize and direct staffing, training, and performance evaluations to devise and control sales and service programs

Novi, Mi

•Contributed to creating a productive team of approximately 6-14 associates;•Conducted effective interviews, hiring and training qualified, self-driven employees, providing ongoing mentoring and coaching, and evaluating performance.•Schedule and assign employees to meet operational requirements and maximize productivity. •Provided oversight and direction for all aspects of merchandising, window displays, and stocking;•Arranged merchandise in an organized, meticulous manner, continuously demonstrating superb leadership skills through leading by example. •Established a loyal customer base by ensuring excellent customer service and prompt conflict resolution from self and entire staff. •Managed aspects of merchandising, window displays, and stocking.•Assisted in all areas of resets, remodels, relocations, and new store openings.

Saginaw, Michigan Area

•Worked directly with store manager to assist in store operations.•Monitor staff to meet and exceed company's sales quotas.•Trained and supervised hourly employees.Ensured excellent customer service.

Bachelor Of Science (B.S.), Project Management

Associate Of Applied Science (Basc), Computer Systems Networking And Telecommunications, Graduated