Joni Wright, M.Ed. Email & Phone Number

United States

Raleigh, Nc

Oversee training of case management systemManage webinar platforms Citrix and WebExManage training procedures, schedules, confirmedFacilitate work-life balance webinarsAssist management with the finalization of monthly billing reportsProcess accounts payable to trainersTrain new employees on training data entry softwareManage accounts payable accounts working directly with the Financial Management OfficePerform accounts payable duties including invoicing, researching nonpayment, discrepancies, andreconciliationsPrepare monthly activity training reports

Raleigh-Durham, North Carolina Area

Worked directly with account management team, clients, and management team to achieve timely creation within the case management systemManaged case management system to enable work-life consultants to serve customersDeveloped log-in reportsRoutinely checked client billing reports to resolve new, terminated or unpaid customer accountsPerformed audits for international critical responseAssist the finance department in recovering 35% of lost revenueDemonstrated professionalism and courtesy with customers at all timesAssist account management team in problem solving resolutionsGathered and verified all required customer information for start-up purposes

Raleigh-Durham, North Carolina Area

Assist individual parents procure child care facilitiesAssisted individuals with daily living resources; locating attorneys, support groups, counseling, medical needs,health and nutrition supportLocated residential facilities for families, in-home care and medical insurance options for their elderly or disabled loved onesProduced written letters to parents and families documenting all policies and proceduresAssisted the Director of Operations in daily activity reports and payrollTrained, coached and mentored new consultantsExceeded company objectives with ranking top performer for the week and the monthEffectively managed a high-volume of inbound and outbound customer callsDefused volatile customer situations calmly and courteouslyMastery of customer service management systems and databases

Raleigh-Durham, North Carolina Area

•Directly supervised staff of up to 50 employees off-site at various job sites •Responsible for planning and coordinating recruiting programs, determine labor market, and length of recruitment•Responsible for training and evaluation of office personnel and additional office staff development•Directly responsible for all account receivable inquiries and debt collection efforts resulting in a 50% reduction in bad debt•Responsible for onsite inspection of client work sites to assure employee safety, well being, and OSHA compliance•Assisted in the development, organization ,and implementation of Safety Training Program•Developed and responsible for weekly payroll functions to include processing and promotion of direct deposit•Perform 30% of all new sales activities resulting in a office total of 350% account base increase •Assist the regional manager in the daily local and additional branch site management

Research Triangle Park, Nc

Master'S Degree, Education

Activities and Societies: Alpha Chi Honor Society

Bachelor, Business Administration/Human Resource Management

Cosmelotogist, Cosmetology/Cosmetologist, General, 98 On Nc Cosmetic Art Boards

Biology