Jon Iglehart Email & Phone Number

Colorado Springs, CO, US

Colorado Springs, Colorado, US

• Project Management
• Implementations: Led the successful transition from Microsoft Dynamics Navision 4.0 to Epicor Kinetic, delivering the project on schedule and within budget.
• Network Security: Executed a comprehensive upgrade of all systems to current operating systems and hardware, including a complete network rebuild in alignment with NIST standards.
• Cyber Security: Implemented Microsoft Azure Active Directory with single sign-on and multi-factor authentication, enhancing overall security. Along with Security awareness training, and overhauling IT policy.
• Stakeholder Communication: Developed and managed annual IT department budgets, ensuring alignment with organizational goals and efficient allocation of resources. Delivered comprehensive monthly updates to the board of.
• Cost Savings: Negotiated and secured new contracts with Internet Service Providers, achieving an 18% reduction in Internet service costs. Transitioned the phone system to a new VoIP provider, resulting in a 32%.

Santa Rosa, CA, US

• Summary
• Grew client base in the Health Care, Legal, Transportation, State and Local Government, Insurance, Financial, and DOD verticals for small business customers having up to 2,600 employees and $60 million gross revenue
• Managed vendor relationships and contracts with Microsoft, ConnectWise, Kaseya, Cisco, VMWare, PAX8, Ingram Micro, Tech Data, ByteSpeed, Egnyte, Jive, Green Cloud, and othersTechnology Automation Solutions
• Security:o Removed vendor Security software systems and deployed new solutions suite across 6,700 systems in 290 different customer locations, saving company 1784-person hours and $84k in un-billable time
• Integration: o Provided management clarity, deeper support staff insight, and granular operational details by building out single real-time/live reporting system, 6 dashboards from 8 data sources, and 27 automated.
• Support/Optimization:o Improved support team first call resolutions from 2% to 33% and reduced average resolution time to 32.7 hours for customer support desk of 13 support personnel by streamlining support and ticket.

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Golden, CO, US

As Photo Stencil’s IT manager I am responsible for all IT issues. The normal day to day troubleshooting, adds, moves, changes. I manage all security issues from the CCTV to the key badge system to user level access to all company digital assists. I support the Microsoft server 2000 to 2008 servers, Crystal Reports, and Microsoft Great Plains environment. I.

Colorado Springs, CO, US

I managed several service accounts in the Colorado Springs, Pueblo, and Denver markets. I supported all of my customers’ IT needs from small to medium size networks. Completed multiple network migrations to Microsoft server 2003 and SBS 2003. Handled all desktop support from Windows 95 to Vista.

Santa Clara, CA, US

I was responsible for all local servers and workstations. I reported directly to the CIO based out of Santa Clara, CA. Completed all Backups of local and off site data. Set up detailed Terminal Server connections back to a Navision Database in Santa Clara office. Built special air filtering system for computers so they could work in the extreme environment.

Forchheim, DE

This was a help desk position where I handled support issues from 32 Hospitals from around the US. We had SLA requirements to meet on each call and each problem. We would handle all 1st and 2nd level support issues for each hospital. We had remote access to all servers and domain.

Comp Sci, Gen Ed., Comp Sci.

Gen Ed., Gen Ed., Ice Hockey