Joni W. Email & Phone Number

London, Gb

Responsibilities:• Manage and configure custom applications.• Deploy and scale custom applications to the cloud. • 'Dockerizing' existing applications. • Assist with creating standardized automation and governance of recurring operational processes. • Document the prerequisites, process steps, validation processes, and communication requirements for success, failure and escalations.• Respond to alerts which have standardized resolutions or procedural responses triage and/or prescriptive resolution.• Provide operational scalability by eliminating single-source dependencies and enabling workforce elasticity• Build organizational knowledge base and operational processes

London, Gb

Responsibilities:• Help with the coordination of the infrastructure request and act as liaison between the Pearson Technology team and the Software Development teams with the intent of producing faster and better out comes especially in times of incident management.• Help software teams with needs in regards to BigIP load balancers, decommission, firewall, networking, DNS, SSL requests, as well as any other infrastructure requests as required.• Assist with the migration to AWS for the Q-global and Q-interactive platforms performing all task required during this transition.• Provide operational support to Q-global and Q-interactive as well as any other products as needed.• Help communicate, organize, and coordinate deployments for the Q-global and Q-interactive platforms during scheduled releases as well as out of cycle releases.• Participate in CAB for change requests related to the Q-global and Q-interactive platforms to facilitate quick turn around of requested items for their respective products.• Provide operational documentation to help with recording of events such as outages and decommissions.• Study, learn, and expand knowledge of multiple different privacy compliance laws for PII/PHI such as HIPAA, PIPEDA, etc. and server as a resource for the software development team can use for guidance.• Help give direction and recommendations to the various team members in regards to privacy concerns as well as security concerns.• Perform tasks required in regards to security concerns such as documentation, questionnaires, team interfacing, incident resolution, etc.Accomplishments:• Provided support to Pearson Clinical products maintaining over 99% availability to customers.• Successfully coordinated and executed quarterly deployments and others as needed. • Helped to successfully migration Pearson Clinical's flagship products Q-global and Q-interactive to the AWS cloud out of legacy datacenter.

Toronto, On, Ca

Responsibilities:• Starting IT department in the US• Active Directory (AD) management• Group Policy Object (GPO’s) creation and management• Delivering operational and desktop support• Provide 24/7 on-call support to report on problems and resolutions• Responsible for the overall administration of the desktop environments• Analysis of new software and desktop requests, provide purchase suggestions• Creation of network infrastructure• Spin-up/maintenance of servers• VoIP software support (Cisco)• Create and maintain all documentation related to processes and procedures, infrastructure diagrams, and technical manuals.• Setup and create predefined images for different lines of businesses.• Maintain and enforce internal security policies including licensing and remote device protectionAccomplishments:• The only IT Operations personal hired to support opening the only United States based operations location.• Created and implemented full IT infrastructure framework allowing for full operations of business in under a month.• Tasked with recreating all user GPO’s to support an upgrade to Internet Explorer 11. Completed each deadline early allowing for faster deployment.• Obtained 100% customer satisfaction rating on all service tickets completed for over an 18 month period.• Developed full spectrum of IT documentation including detailed client configuration build books, network diagrams, server room rack diagrams, and inventory. This reduced report timing to senior level employees from 24 hours to 1 hour.• Maintained 100% patch level through WSUS on all local computers and servers which reduced security threats to systems.

Fort Mill, Sc, Us

Responsibilities:• Active Directory management.• Delivering operational and desktop support.• VoIP software support (Interactive Intelligence).• Server room maintenance.• Action issues through ticket management center.• Maintain an accurate software and hardware inventory.• Maintenance of the internal network cabling and cross-connects. Executing changes as required.• Maintenance of network printer devices.• Create, configure, and manage company’s in-house developed intranet system.• Identify and escalate production critical issues to the appropriate groups.Accomplishments:• Assumed responsibility for object creation/deletion, group assignment, and delegation of organization unit contents in Active Directory allowing for a clean and organized management environment.• Maintained on-site server room; Responsible for installation of extensions, maintenance, upgrades, and organization. Completely self-rewired to maintain a visually immaculate presentation and ease of maintenance/troubleshooting.• Provided technical support to all on-site users as well as remote support to off-site users with an average issue resolution time of less than 2 hours.• Organized the rewriting and addition of key IT documents on the IT Knowledgebase. This allowed for easy referencing and increased collaboration between colleagues. • Organized and executed shutdown of San Antonio based operations. Was last employee on staff in San Antonio and was trusted with the responsibility of packaging and shipping all equipment to home office.

Computer Science

Mathematics And Computer Science