Jon Jaggers, Mba Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, Texas Area

Senior Manager with responsibility for Charge Off Credit Card recovery business in San Antonio, Tx. Tempe AZ. Mumbai IND and Tampa, Fl. Over the last 10 years of leading this operation we have grown from 20 FTE to over 250. We have instituted multiple sub lines of work including Pre Litigation, Pre and Post Charge off Attorney review teams, Agency account work and Core recoveries. This has resulted in a 60% increase in revenue generated year over year for 2017, 2018 2019 and 2020.

San Antonio, Texas Area

Increased revenue streams through improved specialist productivity. Discovered previously unworked portfolio resulting in elevated collection opportunitiesDeveloped and rolled out new policies.Exceeded company objectives with overall collections monthly.Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.Developed metrics and measured success in order to further increase dollars recovered.Fostered an environment which encouraged continual process improvements.Surpassed revenue goals in 16 consecutive quarters.Built strategic alliances with other lines of business that resulted in strong relationships used to bolster unit performance.Launched second site to aid in overall collections and increase business resiliancy.Aided in the launch of a new collections platform, writing associated policy and procedure.Manage two sites.

Used measurements, analysis and process alternatives to arrive at best practices.Observed all laws, regulations and other applicable obligations.Planned and conducted multiple staff trainings per year, with an emphasis on negotiations and overcoming objections.Defused volatile customer situations calmly and courteously.Managed 9 teams effectively and efficiently in a complex, fast-paced and challenging call center environment.Prepared reports and communication for senior management and clients.Provided incentive to increase productivity by offering employees awards.Analyzed call volume and average call time to monitor representative performance and productivity.Met or exceeded service and quality standards every review period.

Hutchinson Kansas

Strengthened company's business by leading implementation of company wide operations manager training.Promoted from floor specialistTrained, coached and mentored staff to ensure smooth adoption of new programs.Implemented innovative programs to increase employee loyalty and reduce turnover.Exceeded company objectives with a top 10 team.

responsible for the active collections on approximately 1000 accounts. Consistently in the company's "Elite 25" which is the top 25 collectors across the company.

I used behavior modification techniques to teach safety and leadership skills to all levels of supervision from foreman to vice president with Western Resources. Created and taught various modules associated with behavior modifications techniques. During our tenure zero deaths occurred and reportable accidents fell by 83%.SkillsAbility to analyze and interpret a variety of empirical dataEffective working knowledge of Microsoft products including ExcelAbility to effectively develop and utilize training materials

Master Of Business Administration (Mba), Organizational Leadership, 3.70 Gpa

Bachelor Of Science; Graduate Work, Industrial And Organizational Psychology