As a dedicated Customer Relations Manager, my primary mission is to serve as our organization's ultimate guardian of customer satisfaction. My role revolves around swift problem-solving and proactive relationship-building to ensure our valued clients remain delighted with our services.I am a seasoned communicator, adept at not only listening to and understanding customer concerns but also at brainstorming innovative solutions to address them effectively. I thrive on identifying and responding to the ever-evolving needs of our clientele, cultivating strong bonds that transform satisfied customers into loyal advocates for our brand.Collaboration is at the heart of my approach, and I actively foster a team-oriented environment by working closely with both the Customer Relations Team and our Operating personnel. This collaboration ensures that we are always aligned in our efforts to provide exceptional service and promptly address any issues that may arise.On a day-to-day basis, I offer unwavering support to the Customer Relations Team, providing guidance, mentorship, and resources to empower them to excel in their roles. I understand that a well-trained and motivated team is essential for achieving our overarching goal: safeguarding our company's revenue and ensuring the long-term retention of our valued customers.

Spearheaded all data entry duties and responsibilities for a transportation company. Enteredover 1,000 records per day. Entered all customer orders and shipping/tracking records with over 99% accuracy.

Monitored procedures and ensured they were performed according to standard methods, established specifications, and required protocols.Identified problems in procedures, and took the steps necessary to correct the issues.

Spearheaded all data entry duties and responsibilities for a transportation company. Enteredover 1,000 records per day. Entered all customer orders and shipping/tracking records with over 99% accuracy.

Responsible for managing, auditing, and maintaining the operation's quality control, showing daily, weekly, and monthly results of the operations; assisting in feedback and coaching regarding the process.

Responsible for managing, auditing, and maintaining the operation's quality control, showing daily, weekly, and monthly results of the operations; assisting in feedback and coaching regarding the process.

Responsible for supporting the Senior Vice President, Global Client Team and/or leadership team in financial analysis, business and ROI modeling, benchmarking and trending data from client and internal perspective, ad hoc reporting and analytics, and projects. Coordinates special projects around program optimization and delivery of program standards.

Operational and commercial logistics coordination, maintenance and monitoring of ERPs, monitoring of rates, QPRS; control of tenders.

Commercial logistics coordination, customer maintenance, creation of management and financial indicators; as well as creation and modification of processes; monitoring of tenders.

As a customer service agent for the Rebel campaign, my primary responsibility was to ensure that all users, particularly drivers, has a positive and satisfactory experience. I also made sure to adhere to all company policies and regulations.

Personnel administration, document digitization, administrative assistant, database management.