Supporting the mission of making the UK’s nuclear waste permanently safer, sooner.

I have been with NatWest for many years, generally in coaching and learning delivery roles, including whole-of-bank programmes that have transformed how the bank does business. In recent years I have concentrated on leader development, coaching executives to tune their interactions with staff and colleagues for maximum benefit to themselves and the organisation. Most recently I have been responsible for the embedding of a series of learning programmes across all Personal Banking divisions to increase staff engagement and customer satisfaction.

My role was to consult, coach and inspire a number of senior leaders within the business using the banks key leadership strategy programme to help and support them achieve their business goals. I would work with individuals as a trusted adviser identifying opportunities to develop their own leadership skills and behaviours resulting in increased internal and external metrics.

Responsible for the delivery of training workshops within the bank. I lead and manage a team of 12 line reports to deliver an exceptional delegate experience. In particular I have led the training and coaching of our branch network as we go through the biggest branch transformation in Europe. I have also led on a key strategic leadership module out to senior leaders across the bank, facilitating events to 100+ delegates at a time.

Appointed to a key strategic role in the Banks aim to become the best retail bank in the UK. Coaching a range of senior leaders across the network to build consistency in our core processes and behaviours ensuring that we create a culture of exceptional customer service. I apply, demonstrate and coach the tools and techniques of Professional Sports Coaching for Business and the Extraordinary Operating Rhythm to develop the skills, capability and behaviours of my players, constantly seeking to support and grow them to their maximum potential.

Managing the control element of branches outputs through effectively liaising with Regional Directors and Local CEO’s. Provide coaching and support to Branch Managers and staff on the key control processes. Identifying risks through effectively analyzing MI and subsequently setting and review action plans.

Leading and motivating a team of Personal Mortgage Advisor's both within the Sales/Service and Regulatory aspects of the role, taking line management responsibility and working with key stakeholders within the branch/area and region. Deputy to the Regional Sales Manager and supported new recruits in a mentor capacity. Collaborated with stakeholders across different channels and divisions building trust and understanding towards delivery of shared objectives.