Tenant Experience Coordinator
CurrentManage relationships with tenants and building staff; perform day-to-day problem solving to address building issues as they arise.Review open work orders and follow-up with staff to ensure timely completion.Conduct routine property inspections, initiating repairs and/or corrective measures utilizing engineering and cleaning staff.Review monthly work orders in preparation for rent statements and issue rent statements to tenants. Review, code, and process accounts payable invoices, and monitor delinquencies.Assist tenants with move-ins/move-outs, to include freight scheduling, orientation, and ComEd transferal. Communicate with tenants in a timely and professional manner via phone, email, and in person.Assist in budget preparation for the following accounts: office supplies, office equipment, administrative dues/subscriptions, and other administrative costs.Coordinate the use of the freight elevator and assist Tenant Engagement Coordinator with conference room and building amenity scheduling.Maintain tenant services price list and generate tenant price quotes for building services.Draft and send tenant email announcements/correspondence.Review and log certificates of insurance; notify tenants/vendors of expiring certificates.Assist with access card creation and access card clearance such as freight elevator or bike storage room. Provide support for General Manager, Assistant General Managers, and other building staff.Purchase and maintain office supplies/equipment.Perform additional administrative work and assist with special projects/responsibilities as needed.Calculate monthly parking taxes.