Oversee all departments and effectively handle guest needs and manage staff while keeping the hotel running smoothly. The position has active participation in the profit maximization, guest satisfaction, revenue and operational effectiveness. Analyze financial and operating information in order to achieve budgeted labor, supplies, materials and other cost standards. Possess strong working knowledge of all areas of the hotel, experience making critical decisions, with a proven track record of managing, motivating, and leading a full service hotel team.

Core area of responsibility was the event planning team including three Senior Event Managers, two Event Managers and two Administrative Assistants. Responsible for achieving guest and associate satisfaction and managing the financial performance of the department.• Led the hotel through the successful conversion to Consolidated Inventory. • Achieved 100% in Associate Engagement Survey (AES) satisfaction for Event Planning.• Continuous improvement in Event Satisfaction Scores (ESS) year-over-year, finishing at 89.6%.• Received Regional Event Team of the Year Award two times.• For Intent to Recommend (ITR), 88.4% Overall (hotel-wide) and 92.1 for Planning Overall (specific to planning department).

Strategic business leader of Event Management, including the Event Planning, Banquets/Catering, Event Service and Event Technology departments.• Led department through renovation of all function space, meeting project deadlines by planning, executing and/or delegating tasks according to the plan.• Participated in conversion of 14th floor to over 2000 square foot Capital View Ballroom, executing and/or delegating tasks according to the plan, despite a fire that setback the timeline.• Assisted in almost $30M renovation of all public space, including the lobby, restaurant, lounge, and restrooms. Developed creative spaces to accommodate public areas during the renovation, masking the project to guests.• Worked closely with Sales to maximize revenue by increasing profitability by upselling food and beverage and audio-visual equipment, menu matching and maximizing space when possible. • Consistently increased year-over-year ESS overall satisfaction by 27 points in five years.

Overall leader of Event Management, including the Event Planning, Banquets/Catering, Event Service and Event Technology departments. Responsible for the development and implementation of departmental strategies. Oversee implementation of brand service strategies and initiatives.• Received award for Regional Event Team of the Year. • Led Fairview Park Marriott to number 1 ranking in ESS overall satisfaction in 2004.• Received Regional Event Leader Award.