Jon Peck Email & Phone Number

• Managed users and devices via Active Directory and Azure as well as mobile device management software such as JAMF, SCCM, and InTune
• Generated new documentation for numerous IT procedures
• Performed enterprise and iLottery application testing
• Maintained Xerox network printers
• Troubleshooted/resolved various user incidents as needed
• Upgraded and maintained various servers via SCCM and Delinea

Richmond, Virginia Area

• Troubleshooted user AV/computer issues.
• Maintained deficiency ticket system and coordinated repairs.
• Assisted MCV staff in software and AV capability training sessions.
• Preventative equipment testing.

Richmond, VA

• Managed approximately 900,000 square feet of federal and state government space across the country.
• Oversaw various tenant improvement construction projects.
• Refined and developed team processes to improve efficiency.
• Mentor team assistants to further progress their understanding of property management services.
• Responded to tenant needs by coordinating with on-site technical staff and third party vendors. Ensured that services were provided in compliance with internal policies.
• Performed periodic regular property inspections. Recommended and/or approved alterations, maintenance, and reconditioning as necessary.

Richmond, VA

• Respond to tenant needs, ensuring that administrative and building technical staff resolveproblems promptly. Ensure that services are provided in compliance with policies, procedures, regulations and contractual.
• Perform periodic regular property inspection. Recommend and/or approve alterations, maintenance and reconditioning as necessary. Contract for and supervise vendor services as required.
• Coordinate tenant move-ins and move-outs, and "walks-through" spaces with tenants and tenant improvement department.
• Assists in preparing and delivering timely, accurate and complete reports.
• Assists in developing and controlling annual budgets for operating and capital expenses. Forecasts management plans and prepares monthly performance, explaining variances.
• Develop business relationships through membership and participations in professional, industry/trade and civic organizations.

• Served as a Sergeant and Team Leader with reserve unit.
• Improved ability to handle tense situations in an appropriate manner.
• Secret Security Clearance.

Bagram, Afghanistan

• Generated over 1,000 operational, incident, and situation reports to higher echelons of leadership during deployment.
• Recognized for high performance in supervisory role as team leader; responsible for the professional development, daily performance, and well-being of lower enlisted soldiers.
• Trained 50+ Afghan National Army Soldiers on establishment of operating procedures and proper enforcement of policies within a challenging environment.

Richmond, Virginia Area

• Review essential pricing factors and analyze risks for new accounts.
• Identify options in comparison to competitor programs which allow the negotiation of favorable rates with Frazier carriers; result in increased agency client base and revenue.
• Work closely with retail agents as well as direct clients.
• Manage 35-45 accounts ranging from hundred to tens of thousands of dollars for a wide variety of exposures on a daily basis.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Bachelor Of Science (Bs), Property Management