Jonathan Kreiter Email & Phone Number

Gilbert, Az, Us

Mesa, Az

o Leads daily operations of In-Custody courtroom and electronic ankle monitoring systems.o Develops and maintains relationships with City of Mesa Police Department on bookings and inmate transport requests.o Coordinates with and presents to the Executive team through weekly status meetings of current division affairs and projects.o Coordinates onboarding for new staff through a year long training plan.o Cultives on-going relationship with other court departments to ensure court workflow processes are improved where possible.o Mentors staff for future promotional opportunities.o Fosters open, communicative atmosphere, empowering staff and improving morale.o Compiles courtroom data to better analyze courtroom traffic to gain better insight into courtroom operations to present to the executive team.

Mesa, Arizona

o Supervised day to day operations of the Mesa Municipal Court’s Call Center, Service Counter, Mail Desk, Finance team, and Civil Traffic Courtroom, and Collections area.o Created full stack web application MVP to advocate to the internal IT department the needs of Collections area software updates.o Developed Excel spreadsheets to compile data from court proceedings and data used in court hearings, minimizing number of dockets and streamlining delivery of information.o Streamlined communication breakdown issues through automated emailing services delivering inputted form data, optimizing information consistency and delivery.o Collaborates with internal city departments and outside agencies to contribute to appropriate control flow of civil and criminal cases.o Creates new and modifies outdated procedures, improving learning resources for multiple departments.o Oversees court website updates as one of two Web Editors for the entire court.o Processes and responds to customer and defendant inquiries telephonically and vai email.o Onboards new staff through year long training modules.o Motivates, coaches, and mentors division employees.o Defuses defendant hostility through professional demeanor and delivery of appropriate, outstanding service.o Conducts quality assurance audits on records ensuring accuracy of customer information.o Rules on Civil Traffic and City Code violations in accordance with Arizona Revised Statutes.

Mesa, Arizona

o Represented role model customer service through consistent, professional demeanor in all interactions with the public.o Defused defendant hostility through calm, respectful attitude, and willingness to assist in resolving issues while resolving their legal obligations.o Assisted defendants and other court customers interpersonally and telephonically through assisting with payments and clarification of statutes, policies, and court procedures.o Facilitated arraignments and rulings for Civil Traffic and City Code violations.o Maintained accurate cash drawer through multiple self-audits during daily operations.o Collaborated with other departments to assist in effectively ensuring court processes.

Phoenix, Arizona Area

o Facilitated daily operations and oversight of seven stores between Arizona Grand Resort & Spa, Downtown Sheraton Grand Hotel, and Phoenix-Mesa Gateway Airport.o Maximized sales through coordinating company purchasing and sales department.o Responsible for all financial recordkeeping, including payroll and bookkeeping.o Conducted audits, investigations and reconciliations for all internal employee variance, financial, and loss prevention issues.o Resolved guest complaints ranging from employee interactions to product defect/lack of guest satisfaction with products.o Motivated team members through hands-on leadership and consistent feedback.o Responsible for vendor relationship development and inventory logistics for all stores.o Communicated with all levels of Hotel Management ensuring operational standards and conduct are achieved on a daily basis.o Coordinated and conducted on-boarding processes for new employees, including hiring, training, andevaluations.o Promoted culture of value, quality, and responsibility with all coworkers and associates.o Coordinated promotional events to drive sales to maximize profit and revenue in alignment with company expectations.

Greater New York City Area

o Responsible for vendor relationships as well as all purchasing for prepared foods departmento Supervised just over 190 employees between three store locations o Actively resolved guest complaints with food quality and satisfaction through appropriate company measureso Actively engaged guests in courteous, honest interactions to ensure business and customer needs were meto Maintained labor budget targets to improve gain sharing for all department employees o Oversaw hiring processes, performance evaluations, and employee separations o Developed and implemented seasonal menus and planograms geared toward customer demographic o Tracked movement reports to analyze and identify trends to give better insight to future purchasing o Maintained proper work environment to ensure New York State Health & Safety and OSHA standards were met o Identified and promoted candidates for management through continuous development o Maintained accurate inventory counts during period-end stock takes through weekly auditso Supervised inventory management processes

Greater New York City Area

o Facilitated the grand opening of the 35,000 sq. foot indoor attraction in March 2013o Managed the daily operations of the attraction, including Retail, Food & Beverage, Photography, and Entertainment departments through hands-on supervision o Accurately maintained inventory through period end stock takes, weekly cycle counts, and verification of POS statistical data vs. inventory systems in conjunction with sales o Maintained product devaluation goal of under 1.5% of revenue through shrinkage controls o Evaluated employee performance through monthly and bi-annual personal development plans o Maintained and adjusted budget targets based on projected attendance, and by way of payroll and scheduling o Wrote and conducted customer service training seminars to enhance the overall guest experienceo Maintained on-site Health and Safety standards, resulting in the highest Health and Safety audit score for any corporate new openingo Responded to guest queries through online and internal measuring systems and implemented guest recovery standards

Purchase, New York

o In conjunction with General Manager, oversaw two restaurants’ daily Food & Beverage operationso Built daily and weekly reports detailing attendance, weather, incidents, and financial details to monitor activity o Managed and forecasted labor budget based on projected visitor volume o Maintained accurate inventory and purchasing for restaurant needs, as well as maintaining relationship with vendorso Resolved guest complaints through active guest recovery, ensuring guest needs were met for highest probability of repeat businesso Hosted weekly employee meetings to boost morale and improve customer service skills

Bachelor Of Arts - Ba, Criminal Justice

Education record