Jonathan Langdon Phillips Email & Phone Number

Beacon, Ny, Us

Germering, Bavaria, De

Jon leads DocuWare's Support operations and AI strategy worldwide. With teams in Munich, New York, and Sofia, we make it our mission to passionately support our customers and business partners to ensure they are successful in simplifying their work and are empowered to digitize and automate their processes. Jon's teams are laser-focused on customer satisfaction and are consistently recognized as industry leaders. Jon also heads the company's AI strategy for leveraging AI in our operations and leads a team with a mission to amplify the synergy between AI technologies and the incredible talents of our employees. He believes in fostering a progressive culture that encourages and equips DocuWarians with the skills and confidence needed to thrive using AI-driven solutions. By integrating AI effectively, he and his team elevate the quality and efficiency of work across the organization while also ensuring a more fulfilling and engaging work experience for every DocuWarian.Key AchievementsCustomer-Service orientation reflected in industry-leading Net Promoter Score (NPS) and CSAT achievement.2020 : 80.1 (NPS)2021 : 76.2 (NPS)2022: 77.4 (NPS)2023: 94 (CSAT)

Germering, Bavaria, De

Jon leads DocuWare's Professional Services and Support operations worldwide. With teams in Munich, New York, Paris, London, Mexico City, Barcelona, Brisbane, Johannesburg, and Sofia we make it our mission to passionately support our customers and business partners to ensure they are successful in simplifying their work and are empowered to digitize and automate their processes. Jon's teams are laser-focused on customer satisfaction and are consistently recognized as industry leaders.* Leads a team of more than 130 full-time employees. * Develops and maintains end-to-end responsibility for a budget exceeding 12M€.* Growth-focus reflected in double-digit annual revenue growth while maintaining profitability goals.* * 2018 : 21.8%* * 2019 : 24.7%* * 2020 : 16.7%* * 2021 : 17.5%* Customer-Service orientation reflected in industry-leading Net Promoter Score (NPS) achievement.* * 2020 : 80.1* * 2021 : 76.2

Germering, Bavaria, De

Jon leads DocuWare's Professional Services and Support operations worldwide. With major teams in Europe and the Americas, his teams focus on ensuring that DocuWare's services exceed our client's expectations.Jon also leads DocuWare's Quality Assurance and Product Quality teams in the US, Germany, and Bulgaria. Through industry leading processes (agile testing, automation, load stress, cloud staging, etc) his teams ensure exceptional user experience and satisfaction through high quality software products.

Germering, Bavaria, De

Jon is an executive member of the Product Management team, responsible for vision and strategy of DocuWare's product portfolio. Jon's teams focus on ensuring that DocuWare's products exceed user's expectations when it comes to ease of use and user experience.Jon leads DocuWare's Quality Assurance teams in the US, Germany, and Bulgaria, as well as the newly formed Product Quality team in the United States. Jon also leads DocuWare's Fortis to DocuWare migration program, working closely with our partners and customers to ensure that our users get maximum value from their upgrade.

Germering, Bavaria, De

Jon co-leads DocuWare's Global Product Management division. The DocuWare Product teams utilizes their unique customer and partner based perspective to guide product direction for the world's leading Electronic Content Management (ECM) system for the SMB market. Jon's teams have a special focus on DocuWare's North & South American customers, Authorized DocuWare Partners, and strategic ISVs to innovate tomorrow's ECM landscape.Jon also leads DocuWare's R&D teams responsible for creating the Fortis and FortisBlue product lines.

Germering, Bavaria, De

Jon co-leads DocuWare's Product Management division for all product lines as well as DocuWare's R&D teams responsible for creating the Fortis and FortisBlue product lines. As a leader and strategist Jon works closely with DocuWare's elite partner community and customer base to facilitate the creation of industry-leading electronic document management solutions.

Germering, Bavaria, De

Jon leads DocuWare's R&D teams in the United States. Utilizing his unique customer and partner based perspective Jon creates product and technical strategy as a member of Docuware's Global technical board.

Wallingford, Connecticut, Us

Jon leads Westbrook's teams responsible for creating the Fortis and FortisBlue product lines. As a thought leader and strategist Jon works closely with Westbrook's elite partner community and customer base to facilitate the creation of industry-leading electronic document management solutions.

Wallingford, Connecticut, Us

Jon leads Westbrook's Fortis and FortisBlue development teams in the creation of a large portfolio of world-class EDM products aimed at giving users quick and easy access to critical business documents and information. Jon also manages Westbrook's industry-leading Technical Support team.Jon has the pleasure of working with smart, innovative, and energetic developers who are at the core of Westbrook's 20+ years of success.Jon is honored to be recognized with Westbrook's Excellence Award for 2011 and again in 2012.

Wallingford, Connecticut, Us

Lead Consulting, Education, and Development teams in the delivery of outstanding technical and analytical services.Expanded the Consulting and Custom/Product Development services portfolio, and increased departmental net profit margins every year through difficult economic conditions.

Wallingford, Connecticut, Us

Responsible for day-to-day operations of consulting group. Managed team of consultants and delivery of services at all phases inclusive of requirement gathering, SOW generation, scheduling, and project management. Maintained a 96% staff utilization rate in 2007, grew gross revenue for customer-funded development by 400% in the same year.Lead Consulting Development Team for add-on product portfolio. In 2007 PS add-on products were responsible for 36% of departmental revenue stream, up >10% in all prior years, trend continues at 41% in '08, 47% in '09, and 58% in '10.Recognized as Westbrook Employee of the Year 2007.

Wallingford, Connecticut, Us

Extended Westbrook's product portfolio as lead developer on add-on modules for Westbrook's "It" product line. Developed numerous add-on products including SignIt, ImageIt, PurgeIt, MergeIt, Fortis Portal, and Query2XLS. Integrated customer Line-of-Business applications with Fortis, and implemented workflow solutions for our customer base.

Wallingford, Connecticut, Us

Installed, configured, integrated, and customized the Fortis Electronic Document Management platform across the US and internationally. Preformed analytical services such as business process assessment and developed document process strategies. Advised our partner and customer base on best practices and design methodologies.

Wallingford, Connecticut, Us

Supported world-wide customer and partner base with level 2 type support.

New York, Ny, Us

Assisted contracted development team transform Access-based client management application into a web-based system.

New York, Ny, Us

Assisted contracted development team with requirement gathering and user interface design.

Assisted Quality Assurance in testing state of the art web sites for Modem's Fortune 500 clientele.

Assisted Quality Assurance in testing state of the art web sites for Modem's Fortune 500 clientele.

Charlotte, Nc, Us

Assisted in various IT projects related to the development of Fisher's software products.

Master Of Business Administration (M.B.A.), Executive M.B.A.

Bachelor’S Degree, English Language And Literature/Letters