Jon Laster Email & Phone Number

Nashville, TN, US

St. Louis, MO, US

I have the privilege of partnering with unit leadership and front-line clinical staff to assess and improve business unit performance related to talent, culture, quality, and experience. This work addresses opportunities with retention, engagement, leadership effectiveness, associate experience, and workforce stabilization through observation, assessment.

El Segundo, California, US

RP is largest physician-owned and physician-led radiology practice in the U.S. I led a program to define and deliver an innovative national physician support model for the complex technology needs of radiologists at nearly 3,000 sites across the country.

Nashville, Tennessee, US

I led the design and delivery of innovative pay strategies across all lines of business for the Customer Solutions org - developing the vision, building the programs, and leading the operational execution for pay models and incentive offerings that drive performance and shape the overall business strategy.

San Francisco, CA, US

Leading the Process Excellence function at Lyft, I engaged on decisions and plans that impacted our Customer Experience delivery teams around the world, supporting them through change and continuous improvement initiatives that impact Lyft's operational cost and quality goals. My efforts focused on the mindsets, principles, and methodologies required to.

Nashville, Tennessee, US

I was responsible for the success and satisfaction of national-profile client relationships, defining the services approach for Edgenet’s existing technologies while implementing new solutions. I oversaw all aspects of project execution, including project budget management, process design, and data collection.

New York, NY, US

Responsible for the visioning and technical strategy of BMI's contact center technology platforms and CRM integrations, I partnered with our sales and customer experience leadership to operate a high-volume, blended contact center environment that served BMI’s licensing clients around the globe. I was accountable for all of the center’s workforce.

Nashville, TN, US

Aquinas is a Catholic liberal arts college in Nashville, TN offering undergraduate programs in philosophy, teacher education, nursing, liberal arts and business, and masters programs in education and nursing.In addition to advising student groups on leadership development and career preparation techniques, I served the college as an adjunct professor.

St. Louis, MO, US

With responsibility for Ascension Care Management's (formerly MissionPoint Health Partners) Provider and Member Services teams, I was accountable for developing and implementing the contact center technology infrastructure and operational performance environment to enable meaningful, personal, and high-impact interactions with our provider networks and.

London, England, GB

Leading one of Willis' key North American operational units, I was charged with delivering process-focused and technology-driven solutions to assist our partners with the placement of difficult and challenging risks in the Surplus Lines marketplace. With business operations in the US and India, my team delivered client service, technical processing, and.

London, England, GB

Responsible and accountable for strategic planning and operational support functions (corporate training, business enablement, metric development, processes evaluation, etc.) for the firm's National Accounting Center, which has operations in US and India. I served as a strategic and trusted advisor to the Accounting Controller and the National Operations.

Atlanta, GA, US

A global management and strategy consulting firm consistently achieving exceptional results for some of the most recognizable names in the world. I provided high-profile clients with program/project management, business analysis and strategic planning leadership across a wide range of corporate initiatives.

New York, NY, US

Owning all aspects of the post-sale client relationship, I led a distributed team of managers, supervisors, and front-line professionals to drive world class service, efficiency, and client experience by executing on recognized benchmarks and client service metrics.

Provided management and strategy consulting services focusing on organization development, strategic business analysis, training, and human resource development program strategy and evaluation.

Round Rock, Texas, US

Responsible for $130M business unit in one of Dell’s fastest growing segments. Functioned as initial site lead for this new business unit. Additional responsibilities for sales training and operational reporting functions.

Round Rock, Texas, US

Directed all project management, business analysis, and operational aspects for Dell’s Nashville-based 2500-seat contact center, serving three diverse business units.

Round Rock, Texas, US

Managed transactional sales teams responsible for the company’s largest national affinity accounts and lead new-hire and ongoing sales training initiatives.

Nashville, TN, US

M.Ed., Leadership And Organizational Performance

B.S., Business Administration

Education record