Jonathan Lau Email & Phone Number

Redmond, Washington, Us

Data scientist with focus on Microsoft Edge

Stockholm, Stockholm, Se

Data Scientist supporting Marketplace and Realms Subscription Service. Delivering timely insights to businesses by modeling players' behaviors and platform usage. Used machine learning to support business with a clustering model for marketplace spenders to identify trends in different spend groups. Also, identified feedback areas from Realms users with NLP techniques from survey data. Additionally, supported A/B testing for targeted marketing campaigns to drive engagement and new users.

San Francisco, Ca, Us

Data Scientist supporting product in a 2 sided marketplace. Using Predictive Analysis, Machine Learning, and Data Mining to find opportunities to increase job conversion. Also, supported production NLP Models in multiple languages.

San Francisco, California, Us

Lead Analyst on an integration of strategic Anthem partnership. Part of critical data discussions with Product Leads and Architects to ensure seamless data exchanges and launch of new product.Drove data requirements and created the new pipeline for eligibility data exchange via flat files and APIs to enable access for over 4 million users for a new product.Reduced claims file exchange from monthly to daily to update past care UI and increase the accuracy of pricing algorithm.Claims expert tasked with improving an existing process, data quality, and customer launches of claims data throughout Castlight. Centralized claims work spread across multiple teams to ensure cohesive quality. This reduced engineering timelines times by a month and eliminated rework due to poor data quality.Lead team to create a JIRA workflow process across multiple teams to launch new customers. Created a Kanban board template for all teams to align to.Technical lead to over 80 insurance companies and implemented 12 new insurance companies. Implementing over 50 new clients and supporting over 300 existing clients including Wells Fargo, Caterpillar, Google, and Verizon. Created reporting that ensured the meeting of SLAs that were incurring severe financial penalties. After the implementation of new reporting and process, no additional penalties have incurred. Saving company 175k in penalties per quarter.Supporting several teams cross-functionally by creating detailed requirements and development stories for Engineering team, troubleshooting data issues for Customer Service team and providing insightful analysis for Product teams.

Oakland, California, Us

Supported cost containment team with analyses, reporting and project management Successfully identified and recovered the highest annual recovery in the team’s history with 16.9mm in 2012 and on track to over 40.2mm in 2015Entrusted on the first day to lead the integration of an external workers compensation management vendor serving as primary contact and lead analyst Success led to oversight of three additional vendor integrations requiring coordination of multiple Kaiser regionsMaintained collaborative partnerships with over 20 key hospitals facilitating swift resolution of identified claims – communicated regularly across all levels from senior administrators to billing teamsSeamlessly managed heavy volumes despite staff turnover and absences overseeing work of four staff at one point

Chicago, Il, Us

Detailed reporting and analysis to provide operational support to claim, quality, and inquiry departments. Provided metric reporting to manage inventory, quality control and business needs. Extensive use of data manipulation using tools like SQL, SAS, Teradata, Access, and Excel. Assisted project implementation of new call analytic software to pilot call centers. Designed UAT scripts and provided data expertise. Created new metrics and analysis after enterprise rollout to reduce call time and hold time.

Certificate, Data Science Immersive

Certificate, Machine Learning