Jon Lauer Email & Phone Number

Jon Lauer is a Sr. Director, Delivery Solutions at ConnectWise at ConnectWise. He possess expertise in training, technical support, troubleshooting, networking, call centers and 37 more skills. Colleagues describe him as "I have been fortunate to work closely with Jon at 2 different organizations. During our time together at Armstrong, Jon was recognized early-on as a true standout performer. His advanced troubleshooting and excellent customer service skills resulted in rapid advancement from the role of Technical Support Rep to Technical Support Trainer. As the Tech Trainer, Jon was singularly responsible for all training operations for our ISP and VOIP products. He developed content and facilitated training curriculum including New Hire On-boarding and a wide variety of advanced courses for the entire technical staff. As Jon progressed into the Knowledge Base Developer role, his innovation and development skills were put to use in creating a number of advanced online tools for the organization. He often worked directly with IT Developers on enterprise-wide projects. During this period, he also had the opportunity to manage other training specialists and led all agent recruiting efforts for the customer service center; including technical and non-technical staff. Our career paths crossed again at Continuum Managed Services. Here Jon serves as the Manager of Workforce Development for our client-facing Help Desk division. In his first year, he has already made a major impact on the organization. His efforts have directly resulted in significant improvements to a number of KPIs. He developed and launched the HD Mentor program. He implemented an eLearning LMS suite. He also helped to launch an employee coaching & development program used widely across the organization. It has been a true pleasure to work closely with Jon for these many years. There is no doubt that Jon’s vision, aptitude, drive, and technical savvy will continue to result in major wins for him personally, and for any organization which is fortunate to have him as a member. "

Listed skills include Training, Technical Support, Troubleshooting, Networking, and 38 others.