Jonathan Leray Email & Phone Number

Tampa, Florida, US

Wilmington, NC, US

• Collaborate with product owners, developers, tech writers, and designers to review and validate feature requirements, define acceptance criteria, and manage potential testing risks.
• Design end to end test plans to address business use cases and contribute to testing standards and practices.
• Identify, document, and review defects. Triage and validate high severity defects reported by customers and internal stakeholders.
• Configure Salesforce environments for testing of features, enhancements, security audits, and accessibility audits.

Chicago, IL, US

• Create, update, and document data integrations with third-party applications, e.g., Adobe Analytics, Google Analytics, Quantum Metric, Tealeaf, Content Square
• Build JavaScript based web-tools for internal use to increase efficiency in day-to- day tasks including automation of legacy tools with Node.js and Puppeteer.js
• Collaborate with clients across multiple verticals including retail, healthcare, and financial services to develop customized JavaScript implementations to collect Voice of Customer data. Implementations utilized.
• Lead technical calls with clients to assist in code implementation and troubleshooting for various Voice of Customer solutions including opt-in feedback and session replay
• Coordinate with product, operations, and development teams to research and resolve client issues regarding integrations and data analytics of Voice of Customer data
• Resolve tickets in a timely manner for both internal and external customers

Basking Ridge, NJ, US

• Troubleshooting and repair of customer hardware and software
• Supported customers with wireless devices
• Customer account maintenance and support
• Billing and payment support
• Use of internal tools and multitasking to support several customers at once
• Documented all account transactions

• Responsible for all IT systems company-wide
• Maintenance of all network connections and systems, including wiring, infrastructure, and hardware
• Consulted on planning and development of main datacenter
• Website design, implementation, and maintenance with WordPress
• Creative design behind logo and other branding

Wilmington, North Carolina, US

• Troubleshooted various software including Microsoft Office, Windows Servers, VMWare, and variousElectronic Medical Record (EMR) systems
• Network maintenance including switch wiring, server repair, and backup systems
• Managed and coordinated work with end-users and co-workers on projects, determining systemspecifications for hardware, software, peripherals and network connectivity
• Installed, supported, and implemented computers, software products, servers and databases
• Maintained Windows server domains and related networks
• Handled immediate assistance support cases

Bachelor Of Science - Bs, Computer Science

Associate Of Arts - Aa, Computer Science