Jon Logrippo Email & Phone Number

Boston, Ma, Us

Needham, Massachusetts, United States

A) Managed firmware releases for 15,000 existing customer thermostat controllers ($1.65M in customer equipment)B) Mastered and launched updates for the latest “embedded sensors” portfolio (~32,000 devices, $160K in hardware sales) to rapidly address widely-impacting customer issuesC) Enabled sales to secure largest HVAC contract for department in second half of FY2024, producing +$10K in revenue by launching on-time delivery of new customized thermostat built for client’s specific… Show more A) Managed firmware releases for 15,000 existing customer thermostat controllers ($1.65M in customer equipment)B) Mastered and launched updates for the latest “embedded sensors” portfolio (~32,000 devices, $160K in hardware sales) to rapidly address widely-impacting customer issuesC) Enabled sales to secure largest HVAC contract for department in second half of FY2024, producing +$10K in revenue by launching on-time delivery of new customized thermostat built for client’s specific user-baseD) Uncovered long-standing failing circuitry issues by hand-inspected over $12K in defective equipment using voltmeter, lab microscope, and PCB diagrams to illustrate problem to electrical engineers and managementE) Opened 4 additional sales markets (Spain, Thailand, S. Korea, Singapore) through market analysis and collaboration with 3rd party engineering and business development teams from an international thermostat control companyF) Proactively improved product testing through building an automation platform to test 50 flagship thermostats, producing 40,000 reboot cycles to reveal hard-to-reproduce firmware and UI bugsG) Improved platform and product quality by investigating failure signatures, leading customer feedback intake and generating engineering tasks therein Show less

Tysons Corner, Virginia, United States

A) Created new tools to track adoption of features associated with engaged customer relationships (e.g. feature adoption dashboard for sales operations team analyzing total active monthly active user feature use for company)B) Hosted conversations with external vendors to develop enterprise software integration plans (e.g. 12-week AI-assisted call agent software involving how to train models on incoming support center call logs)C) Earned lead role in compiling quarterly Board of… Show more A) Created new tools to track adoption of features associated with engaged customer relationships (e.g. feature adoption dashboard for sales operations team analyzing total active monthly active user feature use for company)B) Hosted conversations with external vendors to develop enterprise software integration plans (e.g. 12-week AI-assisted call agent software involving how to train models on incoming support center call logs)C) Earned lead role in compiling quarterly Board of Directors presentation (e.g. communicating with board members, executive team, and lower-level staff to deliver on-time for CEO read-through/approval)D) Earned 100% customer satisfaction across 75 hours of calls requesting technical service assistance during Customer Support rotation as part of development program Show less

Tysons Corner, Virginia, United States

A) Researched and presented to management data analysis report on prevalence of certain customer error notification types across different business verticals to inform top customer problems from a marketing/sales messaging view

Costa Mesa, Ca

- Oversee creation/publication of weekly blog articles (15+ individual works) - Managed company's YouTube, Shopify, Mailchimp, and GMail services- Worked with colleagues to launch refined 3D Printing Service by designing Printing Service webpage, managing clients, and calling 300+ leads- Performed customer service & sales via phone for Vision Miner's 200+ customer/lead roster

Business And Entrepreneurship, Information Technology Management, Alum

Activities and Societies: Alpha Kappa Psi, GIVE

High School Diploma

Activities and Societies: Involved as a student leader in Student Government (Priory) and Robotics. All-boys Catholic High School.