Jonathan Beck Email & Phone Number

Buffalo, New York, United States

Getzville, New York, United States

- Validate daily updates by team members to ensure accuracy and mitigate risk to Citi/Client- Investigate Customer rule setups to ensure proper outcomes based on requested product- Conduct/Evaluate tests for rule updates ensuring compliance to internal controls- Manage the email inbox on a weekly rotation to distribute work amongst the team- Evaluate incoming requests and identify escalations/important requests to prioritize- Help to create/maintain our procedure document for our various job functions- Run various data queries and evaluate data to assist Service/Product teams- Train new team members on our many rule setups and serve as a contact for any questions- Implement system fixes for larger issues as directed by Management- Assist with ensuring adherence to internal controls with monthly Manager Control Audits- Assist with the completion of larger team projects as designated by management team

Williamsville, New York

Quality Administrator- Managed time between two separate departments/roles in the organization- Collaborated with the Quality Manager to maintain ISO 9001:2015 certification for the organizations quality system- Conduced internal quality audits to measure branch conformance to company standards- Communicated internal audit results to senior management and developed action items- Assisted in the implementation of viable process improvement submissions for many departments- Assisted in root cause analysis for customer complaints and developed action plans to mitigate in the future - Utilized Microsoft 365’s suite of products for day to day duties and data analytics/reportingRisk Administrator- Assisted in Workers’ Compensation claim filing and investigation in collaboration with our insurance carrier- Oversaw a safety training via an LMS system for 500 contractors monthly throughout the United States- Assisted in gathering staffing data needed for our annual insurance renewal- Ensured that personal data for claims was secure and safe, physically and digitally

Geneseo, New York Area

- Assisted the store manager to increase store monthly store profits by $3000- Managed 430 customer accounts daily to ensure continued customer satisfaction- Utilized a outside CRM program to identify an source for sales prospects- Implemented targeted advertising campaigns, increasing overall customer accounts by 80- Identified customer needs and offered solutions to fit those needs

Mount Morris, New York

- Scheduled staff based on previous sales data to ensure we met staffing needs- Resolved customer complaints though de-escalation techniques and developed unique solutions based on the nature of the complaint- Conducted an inventory audit weekly to ensure account for any lost items- Managed a small team daily to provide exceptional service and meet sales goals

Geneseo, New York