Jonathan Lum Email & Phone Number

Mountain View, California, United States

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San Mateo, Ca

- Created YouTube channel geared towards retro gaming videos and mobile games, featuring regularly scheduled new content, promoted on various self-run social media platforms (Facebook, Twitter and Instagram).- Coded companion website to promote channels using HTML, Bootstrap, Angular, PHP and MySQL. Also coded admin backend allowing easier management of content and uploading, resulting in 50% decrease in time to launch new content.- Created content from multiple platforms with OpenBroadcast and ElGato game capture. Researched options and learned usage to create best quality content from 8-bit to 4k.- Edited videos using Adobe Premiere, generated special effects using After-Effects and created original web and video art using Photoshop and Illustrator garnering many favorable YouTube comments.

Mountain View, Ca

- Developed and launched tool using PLX and HTML allowing CS in US and France to easily utilize Gamma (mass customer communications), to immediately communicate to customers in emergencies without assistance.- Designed and launched a promotions/campaigns analytics dashboards for senior x-functional management, tracking key performance metrics (e.g. cost, gross merchant value, etc).- Drove education of CS team in SQL by creating training material, leading presentation and creating easy to use Query Builder tool, resulting in team able to analyze data in 20% of the time.- Supported roll-out of Clarabridge, natural language analysis tool, across 8 product teams through demos and 1:1 training.- Created model used by CS leadership to forecast customer satisfaction, contacts per order and CS costs from historic data, while providing insight on performance and impact of projects towards goals.

San Mateo, Ca

- Managed project to secure vendor and coordinate RFID tagging of all material in 32 branches of PLS, resulting in 2.5 million items being successfully tagged by EOY goal.- Led project to install $>1M in RFID self-checkout equipment across all 32 branches of PLS including vendor selection, negotiation, project planning, branch training and troubleshooting, resulting in successful completion in 1 year with >90% customer usage.- Led project to install self-check monitoring server requiring project planning and coordination with multiple tech teams and branches. Project completed successfully allowing branches to monitor self-check usage and status, increasing uptime 25% and providing director level reports.- Oversaw project to rollout Outlook 2010 to 100+ PLS branch staff, including creation of training material, multiple onsite training sessions for beginner and advanced users and setup of troubleshooting forum, resulting in 100% adoption and praise from branch directors.

Mountain View, Ca

- Took project from beta to production. Managed flight teams and aerial photography planes, publicly launched complete footage of 15 of the top 20 US cities in the first year.- Created best practices, metrics and standards to improve pilot team efficiency, quality of imagery and gauge overall progress resulting in 50% increase in efficiency and uptime.- Managed rollout of flight plan tool to 10 pilot teams, involving training, troubleshooting, flight plan creation and feedback loop to engineers resulting in >28% increase in efficiency. - Developed ingest pipeline process with Engineers, resolving bottlenecks and allowing Terabytes of data to be ingested and launched in ⅕ of previous time.

Mountain View, Ca

- Brought project from beta into full production raising fleet from 10 vehicles mapping California to 100+ vehicles mapping cities in US, Canada, Australia and Japan.- Launched footage of top 50 US cities and top 8 Canadian cities in first year, along with capturing more than 1M miles of footage.- Managed 200+ vehicle operators including training, monitoring performance, trouble-shooting issues and working with staffing agencies when new drivers were needed.- Developed project plans to obtain top cities and hit mileage goals and metrics to track operator performance which were used in reports provided to leadership.- Worked cross-functionally with engineering, PM’s and operators to create and roll-out process to quality control imagery in real time leading to 80% increase in usable footage.

San Francisco Bay Area

- Managed SFO location fleet, increasing fleet size 20% to 1,200 vehicles.- Responsible for maintenance and service of fleet, consistently staying below 10% of fleet requiring scheduled maintenance and 4% of fleet out of service.- Managed Fleet staff of 60+ car preps, including hiring, training and performance reviews.- Managed Quick Turn Around area including monitoring costs for gas and cleaning equipment and working with SFO to make sure we stay in compliance with airport regulations. - Maintained relationships with shops servicing SFO fleet and participated in maintenance agreement negotiations.

Bachelor Of Business Administration (Bba), Business Administration And Management, General, 3.5

Activities and Societies: Delta Sigma Pi

Certification In Project Management, Project Management

Associate Of Science (As), Computer Science Applications & Development