Jon Weber Email & Phone Number

🔹Client-focused and data-driven customer success and client services professional with over 20 years’ experience driving business development, implementation, support, and success management of SaaS-based customers. Significant success in start-up and entrepreneurial environments. Enthusiastic and flexible, with ability to influence through; conviction, data analytics, thoughtful strategies, and a commitment to culturally aligned customer success. Excellent multi-tasking and prioritization skills with a track record of utilizing strong interpersonal skills to influence and build credibility within a team oriented, collaborative environment. Change agent skilled at formulating and promoting client success strategy, direction, and initiatives while cross-collaborating with other departments to ensure voice of the customer is represented. Visionary and leader with years of success in developing and implementing data driven strategies that strengthen teams, drive business value, and increase customer satisfaction and success. 🔹Career Highlights🔹◼Instrumental in driving company from $10M to market capitalization of over $760M and 72% market share◼Transformed technical support team from underachievers to high functioning and well-respected team that became main source of candidates to fill positions throughout company; 25 successfully promoted over 5-years◼Increased customer satisfaction from 80% to 97.6% by developing and implementing action plans based on collected data from client satisfaction surveys◼Implemented individual and team-level metrics and built systems, processes, and reporting to improve abandoned calls by 30% from 17% to 4% over 6-months

Listed skills include Learning Management, Healthcare Industry, Healthcare Technology, Healthcare, and 4 others.

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  Tennessee Technological University

  Marketing