Jonathan Lyles

Jonathan Lyles Email and Phone Number

Group Benefits Professional @ Gallagher
rolling meadows, illinois, united states
Jonathan Lyles's Location
Montreal, Quebec, Canada, Canada
About Jonathan Lyles

Since August 2023, I've immersed myself in the Salesforce ecosystem, driven by a passion for continuous learning and growth. In this short time, I've earned certifications as a Salesforce Administrator, Business Analyst, and Platform App Builder, and I'm currently pursuing the Platform Developer 1 and Data Cloud Consultant certifications. My enthusiasm for Salesforce led me to create a Salesforce Flow Study Group on LinkedIn, where we meet weekly to master flows together. I'm also actively engaged in learning experiences with Clicked and participate regularly in local Salesforce Admin and Developer groups, further deepening my expertise and connections within the community.

Jonathan Lyles's Current Company Details
Gallagher

Gallagher

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Group Benefits Professional
rolling meadows, illinois, united states
Website:
ajg.com
Employees:
22517
Jonathan Lyles Work Experience Details
  • Gallagher
    Bilingual Service Consultant
    Gallagher Nov 2023 - Present
    Montreal, Quebec, Canada
    - Dedicated service representative for about 80 group benefits insurance accounts- Handle day-to-day inquiries from benefits administrators, including employee enrollments, terminations, billing questions, and coverage confirmations.- Participate in projects for the implementation of new groups, contract renewals, contract amendments, and marketing of groups- Prepare plan designs- Act as the primary point of contact for Quebec-based accounts.
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  • Uap Inc.
    Benefits Supervisor / Superviseur Avantages Sociaux
    Uap Inc. Nov 2022 - Aug 2023
    Montreal, Quebec, Canada
    - Experienced manager overseeing a team of benefits coordinators and technicians, health and safety advisor, and HRIS advisor. - Responsible for accurately managing benefits transactions, absence management, and retirement plans for a diverse employee population. - Involved in implementing a new benefits plan and ensuring seamless integration with providers. - Served as a functional expert for Workday implementation, leading team readiness and addressing post go-live issues. - Change champion for Workday Implementation project.
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  • Manulife
    Group Benefits Contact Centre Supervisor
    Manulife Feb 2020 - Oct 2022
    Montreal, Canada Area
    * Team lead of customer service professionals* Coaching* Performance management* Hiring and onboarding * Projects: Subject matter expert and change champion for Salesforce Agent Desktop Implementation, and change champion for Amazon Connect Implementation.
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  • Manulife
    Senior Bilingual Customer Service Professional
    Manulife Jun 2019 - Feb 2020
    Montreal, Canada Area
    * Provide real-time support to front line customer service professionals. * Escalation handling* Call audits and coaching* Submit and approve write-offs and exceptions* Real Time Monitoring (RTA) of queues
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  • Manulife
    Bilingual Customer Service Professional Iii
    Manulife Nov 2018 - Jun 2019
    Montreal, Quebec, Canada
    * Inbound support for Group Benefits Plan Administrator Services* Provide assistance for: plan member eligibility and administration, invoices, and website support.
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  • Manulife
    Bilingual Customer Service Representative Ii
    Manulife Nov 2012 - Nov 2018
    Montreal, Quebec, Canada
    * Inbound support for Group Benefits Plan Member Services* Provide assistance for: claims information and coverage, dental breakdowns, eligibity updates, claims reprocessing, and website support.* Circle of Champions Team. Developed a call transfer decision tree for all three lines of business. The result was a reduction in the number of calls transferred to the wrong department.
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  • Capital One
    Bilingual Customer Service Representative
    Capital One 2011 - 2012
    Montreal, Canada Area
    Bilingual Customer Service Professional for Capital One and Hudson Bay Canada credit cards.
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Jonathan Lyles Education Details

Frequently Asked Questions about Jonathan Lyles

What company does Jonathan Lyles work for?

Jonathan Lyles works for Gallagher

What is Jonathan Lyles's role at the current company?

Jonathan Lyles's current role is Group Benefits Professional.

What schools did Jonathan Lyles attend?

Jonathan Lyles attended Cloud Code Academy, Clicked, University Of Ottawa, Dalhousie University.

Who are Jonathan Lyles's colleagues?

Jonathan Lyles's colleagues are Nadia L., Danny King, Sandeep Pai B, Phil Norton, Selva Rani Govindarajan, Don Morsello, Sayali Raut.

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