I have 30 years' experience, the majority in retail financial services, 24 in consulting and 6 in a credit card strategy role in industry.My core expertise is in helping business leaders to solve complex, multi-dimensional business problems using structured and transparent methods. My product experience covers, in particular:- Credit cards and loans- Auto Finance- Bank and digital payments- MortgagesMy functional experience covers, in particular:-… Show more I have 30 years' experience, the majority in retail financial services, 24 in consulting and 6 in a credit card strategy role in industry.My core expertise is in helping business leaders to solve complex, multi-dimensional business problems using structured and transparent methods. My product experience covers, in particular:- Credit cards and loans- Auto Finance- Bank and digital payments- MortgagesMy functional experience covers, in particular:- Operating model design and cost reduction- Transformation and portfolio planning- Marketing and product management- Commercial strategy and new product development- Collections and fraud operationsPlease contact me to discuss how I can help solve your problems in these, or other, areas. Show less

Project manager for a £ multi million project to stand up a new SAAS mortgage origination platform and migrate customer and product data from two high-risk, out of support legacy systems to this and an existing strategic product platform.

Jul '22-Nov '22: Global Pharma Group 1 - Provided advice and support to data management workstream of Global organisational transformation project. Coached business staff on use of org design software to define target organisation.Nov '22-Mar '23: Global Pharma Group 1 - Provided advice and support to Legal function in designing and evaluating initiatitves to reduce demand on the function for low-value added work.Nov '22-Mar '23: Global Pharma Group 2 - Advised on… Show more Jul '22-Nov '22: Global Pharma Group 1 - Provided advice and support to data management workstream of Global organisational transformation project. Coached business staff on use of org design software to define target organisation.Nov '22-Mar '23: Global Pharma Group 1 - Provided advice and support to Legal function in designing and evaluating initiatitves to reduce demand on the function for low-value added work.Nov '22-Mar '23: Global Pharma Group 2 - Advised on organisational and business case design for transformation of the Global Learning function. Show less

Supported business development for a key retail banking client of KPMG

At EY, I was responsible for developing and taking to market our solutions to support retail and commercial banking transformation.

Responsible for developing thought leadership in digital for EY's banking clients globally.

Managed and developed client relationships in the consumer finance, cards and payments and UK 'challenger' banks sectors

Management consultant in Financial Services Performance Improvement practice supporting revenue enhancement and cost reduction service lines.

Consultant in Financial services team with focus on process led, operational strategy and redesign.

Responsibilities• Increase brand awareness and shape brand image for MINT (budget c£8m)• Lead development of MINT’s online sales and service capabilities to a market-leading position• Oversee online marketing to deliver 80k card accounts in 2005 (budget c£2m)• Provide high-quality market research to drive strategic and tactical decision making. (budget £0.5m)• Lead development of MINT general insurance products for launch in q4 2005• Manage team of 7Key… Show more Responsibilities• Increase brand awareness and shape brand image for MINT (budget c£8m)• Lead development of MINT’s online sales and service capabilities to a market-leading position• Oversee online marketing to deliver 80k card accounts in 2005 (budget c£2m)• Provide high-quality market research to drive strategic and tactical decision making. (budget £0.5m)• Lead development of MINT general insurance products for launch in q4 2005• Manage team of 7Key Achievements• Led development of revised brand proposition for MINT to shape brand advertising from 2006 and a programme of internal culture change. • Led business requirement definition for a major development programme for MINT’s website and online service capability with £25m benefits over 5 years• Recruited 70k card accounts on line to Jul 2005• Led business requirement definition for launch of MINT home and motor insurance with NPV of £3m Show less

• Led design/launch of MINT card brand. Gained 2% share of balances in first campaign, doubling base. Beat targets for CPA by 70%, recruitment by 400%, and balances by 500%.• Commissioned first RBS Advanta brand advertising campaign lifting prompted awareness from 20% to 30%• Produced strategic plan for RBS Cards from 2001-4. Guided project creation and prioritisation against strategic objectives and made case for brand advertising-led approach to support launch of MINT.• Led… Show more • Led design/launch of MINT card brand. Gained 2% share of balances in first campaign, doubling base. Beat targets for CPA by 70%, recruitment by 400%, and balances by 500%.• Commissioned first RBS Advanta brand advertising campaign lifting prompted awareness from 20% to 30%• Produced strategic plan for RBS Cards from 2001-4. Guided project creation and prioritisation against strategic objectives and made case for brand advertising-led approach to support launch of MINT.• Led Customer Planning in RBS Cards in 2004 to shape development programme around customer needs. Gained exec. approval for 5 customer-focused initiatives.• Recruited 0.3m customers online in 2004 at a CPA of £25.• Defined proposition for online sales and service platforms for MINT.• Developed new propositions and evaluated revenue benefits from 5 due diligence/JV opportunities in 2003/4. Kroger Personal Finance was launched as a JV in the US in 2004 using the card proposition that I had defined. Show less

Responsibilities• To define a targeted customer communication plan to optimise the value of existing customers• Manage team of 13Key Achievements• Created a generic annual customer communications plan to structure targeted comms to customers for optimum value.• Devised and implemented a centralised campaign database• Designed and implemented an innovative, clear format for planning targeted communications• Coached campaign owners to produce financial forecasts… Show more Responsibilities• To define a targeted customer communication plan to optimise the value of existing customers• Manage team of 13Key Achievements• Created a generic annual customer communications plan to structure targeted comms to customers for optimum value.• Devised and implemented a centralised campaign database• Designed and implemented an innovative, clear format for planning targeted communications• Coached campaign owners to produce financial forecasts for all campaigns• Created a generic model of campaign effectiveness to drive planning• Mapped the targeted campaign execution process to improve understanding and co-ordination of campaign delivery Show less

Key ProjectsFor MD NatWest Retail,• Set strategic customer authentication framework. Recommended chip card approach and identified customer service and cost reduction benefits from this.• Defined options, costs and benefits for chip debit cards. Recommended phased development plan.For Head of Retail Distribution, developed strategy for pay-in transactions, with prioritised technologies.For Head of Strategic Development, Coutts, led workstream in programme to redesign… Show more Key ProjectsFor MD NatWest Retail,• Set strategic customer authentication framework. Recommended chip card approach and identified customer service and cost reduction benefits from this.• Defined options, costs and benefits for chip debit cards. Recommended phased development plan.For Head of Retail Distribution, developed strategy for pay-in transactions, with prioritised technologies.For Head of Strategic Development, Coutts, led workstream in programme to redesign CRM model. Developed client tiering approach, rolled out across the base.For Director of Personal Customer Services, Lombard,• identified savings and investment products for remote delivery by Lombard• defined opportunity to offer deposit bureau processing for NatWest saving productSeconded to GCEO to develop proposal for a UK Mgt Council. Reported to steering group of CEOs of major UK orgs. Presented proposals to national body for mgt. education which were approved. Show less