Jonathan Marques Email & Phone Number

Los Angeles, Ca, Us

El Monte, California, United States

San Jose

- Set up, operate, and break down video analysis hardware for practices and games. - Quickly upload video onto video analysis software (Hudl) for coaches and players to watch and analyze. - Input and fix data points in Hudl for greater integrity and accuracy of data. - Critically analyze video of opponents and own team in order to create a more effective game plan. - Assist with any and all drills and activities on the field during practices and games. - Assist in presenting video analysis to high-school aged student-athletes for instruction and criticism. - Coordinate with athletic training department with following state-mandated policies and procedures regarding player safety.

San Jose, California

- Coordinated and managed cross-functional efforts with multiple teams to schedule and create athletic injury prevention and rehabilitation programs. - Produced multiple templates for tracking statuses, program specifics, rosters, attendance and general information for athletes in the department while being mindful of security regarding personally identifying information (PII). - Created databases for Athletic Department, and automated syncs to maintain constant integrity of data. - Implemented new automatic tracking system that increases Strength Department efficiency. - Served as point of contact for 32 athletic teams and leader of the Strength and Conditioning department, supporting the greater Athletic Program. - Created curriculum and educated athletes on safety procedures, proper technique, and industry-leading practices to maintain a progressive program. - Composed and distributed mass communications on behalf of the Strength & Conditioning Department.

San Jose, Ca

- Coordinated and managed cross-functional efforts with multiple teams to schedule and create athletic injury prevention and rehabilitation programs. - Facilitated department meetings, took notes, and sent minutes. Ensured budget is discussed, state regulations and safety compliance measures are kept up to date, and school policies are being upheld within teams. - Built community in department by establishing respect between athletes based on psychological safety, open dialogue in the practice areas, and strong leadership at all levels of athletic experience. - Composed and distributed mass communications on behalf of the Athletic Training Department. - Organized and cataloged equipment, uniforms, and other team wear for all 32 high school athletic teams. - In charge of distribution and return process for equipment, uniforms, and other team wear. - Built out tracking dashboard to optimize inventory and distribution processes.

Torrance, California, United States

Providing injury prevention, evaluation, and treatment services to the King's Hawaiian production facility.

Remote

- Collaborated with cross-functional teams to successfully implement Member Support initiatives, elevating customer satisfaction by 10% and decreasing product swaps by 5%.- Streamlined customer support troubleshooting tools and processes for all core products, increasing overall operational efficiency through a more consistent, accurate, and reliable experience.- Effectively identified risks to team quarterly KPIs, quickly taking action to mitigate impacts on project timelines.- Created and developed two projects aligned with organizational strategies, showcasing an ability to drive innovation and adapt to changing business needs.- Nurtured a collaborative and open environment, fostered constructive discussions, risk identification, and opportunities to refine existing programs and launch new initiatives.- Displayed a strong bias for action, a core company value, by consistently moving initiatives forward and thriving in problem-solving scenarios within a fast-paced setting, earning an organization-level award.- Embraced feedback across various organizational levels, showcasing a commitment to growth and development.

Newark, California, United States

- Consistently recognized as a top performer by management and leader amongst peers, looked toward for how to understand data, leverage available tools and technology, and how to bring high EQ to tough conversations.- Mentored a top-performing team of 10-12 Field Specialists, with Safe Driver Score 99% and CSAT 4.98/5, through empathetic 1:1 and group discussions centered on skill development for associates’ future goals.- Coached team of ~50 associates through SOPs for final-mile product assembly, warehouse safety, and warehouse organization - Maintained top-performing KPIs of 99.5% Safe Driver Score and 5/5 CSAT.- Independently created new and streamlined existing data dashboards, measuring corporate-required KPIs as well as other key indicators, to drive performance discussions with associates.- Earned role as Area Owner within 4 months of an enterprise fleet of 35 vehicles, overseeing onboarding of new vehicles, maintenance of the current fleet, and off-boarding of retired vehicles.- Led group training of 10-15 Third Party Logistics drivers on SOPs for product delivery and customer service.- Consistently worked with warehouse leadership to plan and reorganize 75,000+ sq. ft. warehouse as needs evolved.

San Jose, California, United States

- Quickly and genuinely connect with customers to provide the most individualized customer experience.- Creatively offer relevant solutions based on customer’s needs.- Coach newest Experts on the company’s best practices.- Built and implemented tools, using Google Sheets, to aid fellow Experts with their customers.- Navigate and successfully use mobile partner’s systems, AT&T’s OPUS and Apple’s Backstage and EasyPay.

Palo Alto, California

- Ensured standard operating procedures were carried out daily in a Scrum work environment.- Edited sports highlights with a proprietary linear video editing software for both client and internal/testing purposes.- Trained a small team on company procedures for content intake standardization, and created an instructional playbook that was integrated into a company-wide operational runbook.- Transitioned into remote work halfway through contract, seamlessly maintaining productivity.- Tested internal tools and filled bug reports with the engineering team to improve functionality.- Audited the QA process and automated sports highlight curation process, evaluating efficiency and accuracy to reduce technical toil.- Verified client-provided data with company metadata after our intake process.- Took part of a company-wide Hackathon, using Kanban methodology to create a consumer-facing mobile app to deliver personalized sports and fantasy football highlights.

San Jose, Ca

- Curated the menu based on every individual’s specific taste based on 1:1 communication, and talks openly and passionately about the offered options.- Assumed shift-lead responsibilities ad hoc.- Followed opening and closing procedures, and ensures an updated progress list is given to shift leads.- Kept inventory updated, plans spacing utilization, and organizes stock rooms.

Palo Alto, Ca

- In charge of coordinating the logistics of a mobile athletic training clinic for the team regardless of game or practice location.- Delivered reports on athletic rehabilitation status for each athlete to coaches, maintaining an understanding of status and timeline for each athlete's safe return to activity.- Main point of contact for athlete on-site injury triage and rehabilitation.- Created recovery and treatment plans, and managing schedules of all athletes to ensure proper time allotments for each athletic appointment during the day.- Collected concussion baseline data, and assisted in scheduling athletes to be part of on-going concussion study.- Responsible for inventory and asset allocation and cataloging.

Uniondale, Ny

- Assisted medical staff with injury prevention, evaluation, and rehabilitation of professional soccer players.- Point of contact for coaches and athletes for asset management and equipment maintenance.- Conducted set up and break down of Athletic Training Clinic, practice field, and off-site gameday facilities.- Provided both Athletic Training and Equipment Management services to non-traveling players while the team and medical staff traveled for road matches.- Directed rehabilitation efforts for athletes, and coordinated schedules in order to efficiently utilize facilities.- Stayed up to date on latest treatment and rehabilitation technology and techniques for soccer athletes, and implemented those into daily rehabilitation sessions.

Westbury, Ny

Alameda, Ca

- Assisted the medical staff to effectively return athletes to full participation during rookie mini-camp, official team activities, training camp, and full pre-season schedule.- Maintained the organization and cleanliness of the athletic training room, as well as several storage areas- Conducted inventory and restocking.- Multitasked in a high-tempo environment.- Transported athletes to and from doctor appointments.- Set up practice facilities prior to athletes arriving to ensure efficiency.- Acted as liaison between medical staff and offensive lineman group during practices.- Assisted with medical and prophylactic taping of athletes prior to games and practices.

Santa Clara, Ca

- Managed day-to-day operations of employees to efficiently provide the best service to customers- Conducted inventory and restocking- Provided quick and effective service as a barista, food runner, and cashier, as well as in food preparation- Counted cash drawer nightly- Assisted in financial data entry- Helped to maintain office organization

Campbell, Ca

- Taught small group, one-on-one, and sport-specific strength and conditioning classes to student-athletes ranging from 11-24 years old- Collected and interpreted athletes' data and progression- Integrated athlete data and other business records onto Google Drive

Bachelor Of Science (Bs), Kinesiology And Exercise Science

Activities and Societies: Spartan Athletic Training Organization (SPATO)Earned BS in Kinesiology with a concentration in Athletic.

High School Diploma

Activities and Societies: Portuguese Club, JV/V Soccer, JV Volleyball