Jonathan Mayer Email & Phone Number

Phoenix, AZ, US

Lawrence Township, NJ, US

• Maintaining multiple of projects for the Manufacturing siteo Data Center Remediationo Network Standardizationo Data Center Buildouto Camera system upgradeo Server Deployment Project with over 30+ servers
• Maintaining tickets through ServiceNow
• Vendor Management for several projects and their tasks

Lawrence Township, NJ, US

• Interim Manufacturing Site Lead for Phoenix
• Reviewing, configuring, deploying desktops, laptops with docking stations with Windows 10, Office 365 to end users on-site
• Maintaining multiple of projects for the Manufacturing siteo Data Center Remediationo Wifi Enhancement Project for whole siteo SharePoint Migrationo Network Standardization
• Maintaining tickets through ServiceNow
• Working with Vendors and contractors for work on the site
• Managing Active Directory groups for folder access

US

• Reviewing, configuring, deploying desktops, laptops with docking stations with Windows 7, Windows 10, Office 2013, Office 365 to end users on-site
• Participated in several interviews for new members
• Maintaining and assigning tickets to other team members through Samanage
• Ordering and maintaining all IT equipment for all of Phoenix Site
• Working with Vendors and contractors for work on the site
• Creating and maintaining Active Directory accounts for new employees

Scottsdale, Arizona, US

• Reviewing, configuring, deploying desktops, laptops with docking stations with Windows 7, Windows 10, Office 2013, Office 365 to end users
• Maintaining tickets through Zendesk
• Configure PRTG for network systems in the company

Greenwood Village, CO, US

• Reviewing, configuring, deploying desktops, laptops with docking stations with Windows 7 and Office 2013 to end users on-site
• Maintaining and servicing Panasonic Toughbook’s and Surface tablets for paramedics and EMT
• Implemented asset management software with Microsoft Access in San Diego
• Maintaining tickets through ServiceNow
• Creating and maintaining documentation for configuring Toughbook’s and other software
• Ordering and configuring mobile devices for users with MobileIron at work application

La Jolla, CA, US

• Reviewing, configuring, deploying desktops, laptops with docking stations with Windows 7 and Office 2016 to end users on-site
• Configured new printers to the network
• Imaging laptops and desktops with ghost server configuration
• Maintaining tickets through BMC Footprints that are assigned to me
• Creating and maintaining documentation for all products that are used in Human Resources
• Performing DOJ standard wipes for machines

San Diego, California, US

• Reviewing, configuring, deploying hardware to end users on-site in which verifying that all hardware and software configured successfully
• Configuring Desktops with the company image
• Installing Software required software on the machine
• Maintaining tickets and license through Remedy ticket system
• Performing DOD standard wipes for machines being donated
• Receiving and Staging equipment for deployment

San Diego, CA, US

• Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Remotely troubleshoot and repair Desktops, Laptops, Virtual Machines, Mobile Devices, and Peripherals with Bomgar, Remote Assistance, and Remote Desktop Connection
• Create/Maintain procedural documentation contained in a knowledge base
• Documentation, Incident Management, and Problem Management based on ITIL standards
• Used active directory for password resets, adding computers to the proper group objects, and verify owners for service accounts
• Provide networking support for laptops and desktops

San Diego, CA, US

• Answers, evaluates, and prioritizes incoming telephone and voicemail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Assisted with desktop support on projects for imaging and managing warranty information for AMPS project
• Assisted with Hardware asset management by retiring old hardware and recycling with proper care
• Supported end-users with on-call duties every two weeks.
• Worked with security on classified machines with weekly audits, cleaning and removing files from machines.
• Setting up RSA accounts for remote access users.

Houston, Texas, US

• Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies for.
• Provided excellent customer service via phone
• Handled problems recognizing, researching, isolating, and providing proper resolution
• Used active directory to add and remove proper groups for folder access, rebuild roaming profiles, password resets
• Provided support for blackberries and using BES server add and remove accounts

Bachelor Of Information Technology, Computer And Information Systems Security

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance