• Lead a team of three IT direct reports (Two Application System Admins, one Business Process Analyst) and oversee various business systems administration, development, and governance.• Operate as project sponsor and IT architect for ERP Target Operating Model and project core member for Finance and PMO Target Operating Models.• Supervise and support daily IT operations and service levels and contribute to policies, procedures, and processes for assigned functional… Show more • Lead a team of three IT direct reports (Two Application System Admins, one Business Process Analyst) and oversee various business systems administration, development, and governance.• Operate as project sponsor and IT architect for ERP Target Operating Model and project core member for Finance and PMO Target Operating Models.• Supervise and support daily IT operations and service levels and contribute to policies, procedures, and processes for assigned functional area.• Support internal and external inquiries via internal and external ticketing systems and participate in the installation, configuration, troubleshooting, maintenance, and repair of software and hardware.• Participate in the development and administration of division budget and allocate resources accordingly.• Participate in various meetings, committees, and groups to communicate information regarding IT services, programs, opportunities, risks, and challenges.• Act as a key resource, subject matter expert, and mentor to other departments on available IT resources, programs, services, and professional/leadership development. Show less

• Key contributing subject-matter-expert in the establishment of the use of globally recognized Project Management Institute (PMI) project methodologies within the information technology and business administration departments.• Operate as an internal consultant in the development of a guiding Project Management Office (PMO), complete PMI methodologies, project (risk, communication, stakeholder management, etc.) frameworks, toolkits, and project tools.• Maintain on-premise and… Show more • Key contributing subject-matter-expert in the establishment of the use of globally recognized Project Management Institute (PMI) project methodologies within the information technology and business administration departments.• Operate as an internal consultant in the development of a guiding Project Management Office (PMO), complete PMI methodologies, project (risk, communication, stakeholder management, etc.) frameworks, toolkits, and project tools.• Maintain on-premise and SaaS ERP environments. Operate as technical trainer for Office365 and Tyler Technologies Enterprise ERP and related auxiliary systems (ReadyForms, Employee Self Service, etc.).• Facilitated and led ERP software selection, due diligence processes, a million dollar-plus contract. Successfully implemented payroll, financial, and work orders phases of project on time, and under budget.• Developed and presented final software selection package to the PSRFA Governance Board and achieved unanimous approval for the budget, staffing, and project plans.• Established an Office365 technical training plan and facilitated organization education between business administration and operational divisions.• Established an ERP project SharePoint online website to track project milestones, capture and push project reports, and archive project documents.• Responsible for the establishment of weekly project meeting with core ERP project leadership team that is comprised of department and division leadership from information technology, fleet, facilities, logistics/purchasing, business administration, human resources, and operations. Show less

System Administration

• Responsible for a team of six direct reports that specialize in remote and onsite software implementation and business process analysis across North America.• Created Project Management Office (PMO) to effectively drive programs, portfolios, and projects. This endeavor thereby provides valuable insight in critical path analysis, resource management, and project alignment. • Additional internal projects include redeveloping department policies and strategies to drive project… Show more • Responsible for a team of six direct reports that specialize in remote and onsite software implementation and business process analysis across North America.• Created Project Management Office (PMO) to effectively drive programs, portfolios, and projects. This endeavor thereby provides valuable insight in critical path analysis, resource management, and project alignment. • Additional internal projects include redeveloping department policies and strategies to drive project management tools, methodologies, and a reduction of time to onboard.• Provided technical expertise and leadership throughout project life cycles and software ticket case management.• Defined and drove implementation scope with agile methodologies. Instituted Scrum and Kanban practices thus allowing a near self-sufficient team. • Collaborated with Leadership Advisory Board (LAB) and management team to establish company KPI’s, short-term objectives, and long-term goals. Show less

• Dedicated Project Administrator for company. Full-spectrum of PMI processes utilized in agile and iterative lifecycle methodologies. • Project Management duties are related to planning, execution, resource allocation, and ensuring deliverables remain in scope.• Prominent projects include multi-branch OS migrations, Access application development, system application integration and administration (SQL, AS400, Access), company truck and trailer fleet replacement in Seattle and… Show more • Dedicated Project Administrator for company. Full-spectrum of PMI processes utilized in agile and iterative lifecycle methodologies. • Project Management duties are related to planning, execution, resource allocation, and ensuring deliverables remain in scope.• Prominent projects include multi-branch OS migrations, Access application development, system application integration and administration (SQL, AS400, Access), company truck and trailer fleet replacement in Seattle and Portland, LED lighting overhaul for warehouse and office, flood control and preparation, and review of state and federal RFQ / IFB RFP government contracts.• Previous assignments have had direct involvement with manufacturing, warehousing, logistics (ACI / ACE / intrastate / interstate), inventory control, information technology systems, network infrastructure, accounting, and safety compliance. Show less

• Created and implemented an internal Standard Operating Procedure (SOP) manual for Global Shop Solutions ERP.• Key project member for an ISO assessment preparedness team for the North Carolina branch.• Assessed replenishment needs and placed purchase orders for program that generated over $1M per month in revenue. • Perform analytics upon inventory levels, perform predictive sales analyses, and estimate production forecasting.

• Increased revenue with existing client accounts by operating directly with sales, logistics (Front Desk), and inventory control teams.• Built long-lasting relationships with key decision makers and matched product solutions for project applications.• Persuasive communicator with the ability to identify opportunities and expand upon existing product programs.

• Implemented quality control metrics and consistently exceeded estimated production lead times.• Routinely reviewed client blueprints to ensure product specifications were maintained within program tolerance requirements.• Increased molding productivity by 5% by re-calibrating machinery and repositioning frequently used tooling.

• Implemented and administered ERP Mitchel 1 OnDemand® estimating program and streamlined NAPA TRACs EDI process thus realizing JIT inventory practices.• Provided direct customer support, issue resolution, and was acting liaison between technicians and customers.• Managed three ASE certified technicians, a service writer, and was directly responsible for Profit and Loss management, revenue enhancement, and marketing programs.

• Recognized as a problem solver and a person of high-integrity with attention to detail. Key member of the Fraudulent Order team, which eliminated $1.55 million in fraudulent orders in 2001.• Determined existing fraud trends and assisted in the prediction of future trends around current Point-of-Sale system architecture.• Responsible for auditing sales orders and accounts to ensure transaction security by working directly with banks and credit unions internationally.

• Responsible for acquiring corporate accounts via cold-calling methods. Utilized Oracle database and ACT! to maintain CRM communications.• Networked with sales development department to obtain critical information on generating service revenue streams.• Generated and implemented a sales script which was utilized by over 500 account representatives in SOHO and corporate sales teams.