Lead the Helpdesk team to ensure High CSI Support rating for the entire organization. Supervise Helpdesk and Field Technicians and provide escalation for System-Wide Network and Application Problems. Member of Infrastructure Team designed to help build strategic plans and vision that will advance business goals through the proper investment and use of emerging technologies. Conduct training and create documentation for Helpdesk team as well as for Internal Customers. Oversee purchasing of IT equipment and Mobile Devices for entire organization and reduce costs through constant re-evaluation.

August 2011 to September 2013, On-Site Engineer supporting large Hospital in a 24x7 Environment. Responsibilities included Server installations, Network maintenance, and support. Deploy and maintain Citrix XenApp environment. Created documentation and conducted training for end users. Mentor colleagues on new systems and procedures. March 2009 to August 2011, Lead On-Site Engineer for High-End Car Dealership covering 6 different campuses of varying sizes. Responsible for Server, Web Filter, Network, Telecommunications, PC, and Hardware issues. Provided After-hours support for over 50 different clients of varying sizes and environments.

Provided On-Site Support to resolve PC, Server, Software, Web Filter, Network, Telecommunications, and Hardware issues. Responsibilities included administering DMS software, Hardware installations, maintenance, and support. Managed Sprint Cell phone account, managed and mainted Cisco CallManager phones and users. Mentor colleagues on new systems and procedures.