Manage the operation and maintenance of two Tandberg MPS 800 Bridges, two Cisco Telepresence Management Suites (TMS), three Cisco Telepresence Video Communication Server (VCS) Controllers, three Cisco Telepresence VCS Expressways, and forty-six VTC endpoints.Schedule and coordinate service interruptions for the Regional VTC Hub infrastructure equipment installation and configuration.Issue and document static IP addresses for the VTC VLAN and test for connectivity.Project stakeholder and team member with the Project to change from ISDN to IP capable VTC’s for Fort Bragg.Conduct vulnerability assessment on current VTC endpoints and mitigate by implementing security measures according to the Defense Information Systems Agency (DISA) VTC Security Technical Implementation Guide (STIG).Troubleshoot hardware and software issues; review vendor documentation to determine impact of software upgrades; implement vendor software updates as required by the DISA Approved Products List (APL); open Cisco Technical Assistance Center (TAC) service requests for equipment replacement.Inititated corrective actions to fix a defective Tandberg MPS 800. Critical thinking and attention to detail enabled the successful troubleshooting of an MPS 800 that was not operational for over 4 years.Utilize the TMS to schedule and conduct VTC sessions using the IP (H.323), ISDN (H.320), and SIP video protocol standards; maintain and update the VTC phonebook entries.Coordinate with 2nd Regional Cyber Center (2RCC) and Information Assurance (IA) for firewall exceptions and network connectivity issues for sites outside of Fort Bragg.Utilize Enterprise Information Technology Service Management (ITSM) to track, update and complete work orders; provide excellent and efficient customer service.

Managed the operation and maintenance of one Cisco TelePresence MSE 8000, one Tandberg MPS 800 VTC Bridges and 100 VTC endpoints.Utilized Outlook and Defense Information System Network (DISN) Video Services-Global (DVS-G) to schedule, coordinate and conduct VTC sessions using ISDN (H.320) and IP (H.323) video protocol standards.Keen troubleshooting abilities brought back into operation the Tandberg MPS 800 before a replacement was acquired. Assisted in the Project to procure, upgrade and install a Cisco TelePresence MSE 8000.Installed, configured VoIP phones and Tandberg conferencing systems. Troubleshot hardware, software problems and performed software upgrades. Diagnosed and performed troubleshooting relating to TCP/IP networking issues. Opened Cisco TAC service requests for equipment replacement.Installed and configured mobile VTC equipment to support General Officers conferences in remote locations.Managed multiple complex situations simultaneously in a high pressure environment where change is commonplace. Dealt with continuous short notice requirements to provide support for General Officers.Provided interpersonal and excellent customer service and set high customer satisfaction based on agreed processes. Ensured a professional and courteous experience to all customers.Trained and mentored new personnel on the operation, scheduling and maintenance of the VTC Bridge and endpoints.Maintained accountability of video teleconference equipment valued in excess of $250,000 .

Managed training for new soldiers, ensuring they received pre-deployment training.Coordinated enrollment and ensured attendance into professional development courses for Non-Commissioned Officers (NCO) and Officers.Managed the Battalion training database and coordinated the professional development of over 200 personnel.Utilized Microsoft Office software for presentations to the Battalion Commander of Battalion training statistics.Enrolled soldiers in Information Assurance certification classes to meet DOD 8570.1 requirements.Equal Opportunity Representative; conducted training sessions according to EO policies and regulations.Ordered, disposed and maintained accountability of munitions and hazardous materials for Battalion training events.Inspected subordinate companies to ensure proper accountability of unit training records in accordance with Army Regulations.

Managed the Communications Security (COMSEC) for a Battery of over 50 personnel.Responsible for the rekeying of cryptographic material.Established Line Of Sight (LOS) radio links and configured Cisco routers for communications between Patriot Batteries.Established a maintenance and service schedule for communications equipment which improved unit operational readiness.Project manager for the upgrade and installation of the COM231 VHF FM antennas for the Battery.Maintained 100% accountability of all communications equipment and resources valued in excess of $1,500,000.Trained and mentored Patriot Switch Operators to successfully operate communications equipment.

Installed, configured and maintained a Communications Switching Shelter and Cisco routers to provide secure and non-secure voice and data communications.Communications Security (COMSEC) custodian for the section. Responsible for the monthly rekeying of cryptographic materialWorked under pressure to maintain strict time standards to establish secure communications on a global scale for combat operations.Deployed overseas in support of Operation Enduring Freedom and Operation Iraqi Freedom.Configured workstations and telephones for operation. Performed network maintenance to ensure network availability to users. Performed cable installations and testing.Maintained 100% accountability of Communications Switching Shelter and other equipment valued in excess of $1,500,000.