Associate Solution Architect (November 2022 - September 2024)• Architected comprehensive IT solutions by translating complex business requirements into scalable, secure, and cost-effective technical architectures.• Designed infrastructure solutions leveraging Microsoft Azure, VMware, and Nutanix to meet client needs and future growth.• Collaborated with sales teams to provide technical expertise during pre-sales engagements, including presentations and proposal development.• Evaluated and recommended emerging technologies to enhance solution offerings and align with industry best practices.• Led technical discussions with clients to ensure alignment of proposed solutions with business objectives.Key Achievements:• Delivered over 200 customized Statements of Work (SOWs) and Change Orders (COs) annually, contributing to revenue growth and customer satisfaction.• Streamlined the solution design process by creating standardized templates, reducing proposal development time.Service Delivery Manager (April 2017 – November 2022) (Comparable to Customer Success Manager)• Managed end-to-end IT service delivery for a portfolio of high-value clients, ensuring adherence to SLAs and quality standards.• Led a cross-functional team of IT professionals, coordinating efforts to deliver seamless services across multiple platforms.• Implemented change management strategies and best practices to enhance service performance and client success.• Monitored service performance metrics, identifying key areas for improvement.• Acted as the primary liaison between clients and internal teams, effectively managing expectations and fostering strong relationships.• Resolved escalated issues promptly, minimizing downtime and impact on client operations.Key Achievements:• Managed over $400K in monthly recurring revenue contracts.• Reduced customer churn through proactive service improvements and client engagement to achieve team productivity and client satisfaction.

Senior Network Administrator | September 2010 – April 2017 Network Administrator | November 2006 – September 2010 PC Support Specialist & Helpdesk Staff | September 2002 – November 2006• Progressed from providing technical support and managing Active Directory for 3,500+ users to managing complex network and enterprise infrastructure as a Senior Network Administrator.• Led migration of 2,500+ email accounts to Google Apps for Education, reducing operational costs by 15% and enhancing collaboration.• Implemented HP blade server environment and VMware virtualization, reducing physical server count by 30% and improving system performance.• Upgraded campus-wide Cisco network infrastructure, including Unified Communications Manager, increasing wireless coverage by 25%.• Designed and executed disaster recovery plans using Drobo and Code42 solutions, ensuring data integrity and business continuity.