Oversee the globally distributed remote engineers and data analysts responsible for the Infrastructure Engineering, Quality Engineering, Engineering Support, Data and Analytics teams, as well as the DevOps and SRE functions for all products.☛ Implemented Google Cloud Platform cost savings initiative. Identified an estimated cost savings of $280,000 per year (30%) by reducing applications that were over-provisioned, resizing container sizes, changing the GCP Compute instance type, migrating PostgreSQL and MongoDB databases from Kubernetes to Cloud SQL and Atlas respectively.☛ Reduced Engineering support backlog by 95% and defect backlog by 35% by implementing an engineering support rotation, putting a focus on support and defect management.☛ Decreased production incident count by 50% year over year by creating a culture where reliability is a top feature. Implemented an improved incident response and post mortem process, driving understanding to root cause and actionable tasks for follow-up☛ Increased release velocity by 300%, decreasing Lead Time by 70% and reduced the Change Fail Rate by 60% by changing from large chart deployments to smaller, more frequent deployments via Spinnaker.☛ Implemented improved observability platform using Datadog; implementing infrastructure, Application Performance Monitoring (APM), Real User Monitoring (RUM), database and log management monitoring to improve observability.☛ Decreased Time-to-Test by 60% by creating an automated testing team, developing a scalable framework using Selenium and Cucumber, and integrating automated testing into the deployment lifecycle.

As Director I oversee the globally distributed teams developing, delivering, and supporting the platform engineering SaaS products with a focus on maximizing product reliability.A few key achievements in this role include:☛ Scaled the on-prem SaaS platform by 800% (400+ million transactions per day) by developing orchestration of infrastructure provisioning and software configuration, and implementing self-healing to respond to monitoring alerts.☛ Expanded the platform to multiple regions across the globe including Australia, Canada, Sweden, and the UK, as well as the Veteran's Health Administration and the U.S. Federal Department of Defense.☛ Built a new six-member team to provide Kubernetes-as-a-Service to product teams on-prem and in AWS. The team grew the offering to 51 K8s clusters, 8000+ vms, and 110,000+ containers in two years. ☛ Decreased incident count by 40% and MTTR by 66% in the past 2 years by improving observability, developing self-healing, and implementing Correction of Events (blameless post-mortem).☛ Evangilizing SaaS culture by serving as an executive sponsor for quarterly DevOps Breakfast meetings, speaking at the Steven Denning Learning Consortium, and judging the internal code competition.☛ Rapidly scaled Cerner's Telehealth product during the COVID-19 pandemic, which experienced 5,000% growth in less than one month, by coordinating with data center team to expand network bandwidth to support increased video traffic, and refactoring the Telehealth product to integrate with AWS Chime.☛ Led the migration of U.S. SaaS products to Amazon Web Services, automating the infrastructure provisioning via terraform and refactoring services to utilize AWS EKS kubernetes and AWS Aurora.☛ Improved internet facing cyber security posture vulnerability-per-asset by 99% by instituting a security champion program, shifting vulnerability management to development, and developing an OS patching framework for automated Linux patching.

As Technical Solution Owner I directed the globally distributed DevOps teams across the U.S. and India in developing and operating various product solutions for the SaaS platform.A few key achievements in this role include:✪ One of 25 managers (out of over 100's nominations) that were nominated and accepted into a 9 month leadership training program.✪ Scaled Ruby mobile applications platform to support 6,000% growth in unique end-users counts. Supported a data processing pipeline that processed billions of transactiosn per day from 100's of hospital systems using technologies such as Cloudera Hadoop, Apache Storm, Apache Kafka, and Solr.✪ Decreased performance degradation incidents caused by hardware deficiencies by 100% after designing and developing a Hadoop capacity planning/trending model for the real-time data processing platform.✪ Architected a framework to programmatically manage Solr indexes and reduced total hardware costs by $700K. Implemented self-healing, which reduced error rates by 99%, decreased query time from 3.7 seconds to 1 second, and drastically improved hands-on keyboard time by source controlling all configuration and automating the server provisioning process.✪ Delivered, implemented, and supported Cerner’s SMART on FHIR to 100's of clients required for Meaningful Use attestation.✪ Improved support ticket volume by 300% by implementing Lean Agile operations and methodologies to an operations team.✪ Supported operations for Cerner's homegrown APM tool. Improved agent adoption rate from 3 months to 4 hours by automating the delivery of agents to 1000's of servers. Managed the operations of the ETL process for sending 1+ billion metrics per day to Hadoop and Vertica for Near Real Time data analytics and Tableau reporting. ✪ Supported the operations for Lights On Network client dashboard, the company's largest Oracle database (150+ TBs) with dashboards for enterprise-level data analytics and reporting.

⦁ Managed Cerner's first DevOps team, a six-member development team tasked with automating and orchestrating product delivery.⦁ Introduced Agile methodologies to the organization

⦁ Designed and engineered the automated software installation processes for Unix adminstrator and Oracle DBA processes

CernerWorks Project Implementation organization. VMS and Unix System Administrator. Performed Cerner Millennium software installations/upgrades, Oracle installations/upgrades, IBM MQ installation/upgrades.