Jonn Keron Johnson Email and Phone Number

• Train staff in pharmacy management systems, ensuring competency and effective use of software.• Troubleshoot software and hardware technical issues that may arise during daily operations and escalate where necessary.• Address customer queries and prescription orders via pharmacy software and in-person, ensuring a timely resolution of cases.• Provide regular updates to patients with regards to prescription renewals and appointments.• Produce and document solutions for common issues encountered during daily routines, contributing to the knowledge base of the pharmacy.• Identify possible operational improvements such as changes to workflow of data entry processes.• Strictly uphold patient confidentiality by safeguarding sensitive information in accordance with PHIPA legislation.• Ensure personal pharmaceutical knowledge is up-to-date and accurate.

• Provide writing assistance and feedback for university students via the Studiosity online platform.• Collaborate with other feedback specialists to share best practices and enhance service for students.• Proofread client documents, highlight grammatical errors and advise on revisions that are necessary.• Respond to feedback provided by supervisors and clients to continuously refine personal feedback methods.

• Installed, configured and updated a Kali Linux and Ubuntu Virtual Machine using command lines. Utilized said Operating Systems for network monitoring and vulnerability testing. Installed as a partition alongside my regular operating system.• Cloned a Cowrie honeypot and installed the necessary dependencies to simulate a vulnerable SSH server on a sandboxed virtual machine.• Conducted Threat Hunting, monitoring network activity on the vulnerable SSH server.• Analyzed activity logs of access attempts and brute force attacks.• Compiled log data using grep to review attack timestamps, tools and command lines used in attack attempt.• Configured remote desktop access and VPN to monitor network activity on the vulnerable SSH server.• Troubleshooted network connectivity issues over the VPN and reconfigured the network to resolve the issue.• Employ command lines to navigate, open and edit necessary files in personal projects.• Configured an experimental home network in Linux with a ufw.• Utilized Rsync on Ubuntu to create full and incremental backups.• Created a bootable USB drive with for use when away from personal desktop.

• Unpacked and processed incoming clinical samples from doctors and emergency department.• Prepared and sorted samples for technical analysis.• Resolved inaccuracies in patient details before proceeding with sample processing.• Safely handled hazardous and infectious materials according to defined protocols.• Correctly disposed of clinical waste and sharps according to hospital safety procedures.• Undertook routine tasks in the preparation, maintenance and cleaning of equipment.• Entered patient details and clinical test results onto patient records using the NHS LIMS.

• Trained and monitored students to ensure safe practice and equipment use in line with SOP’s.• Helped prepare experiments for lab practical.• Demonstrated equipment use and experiment procedure to undergraduate students.• Verified that all workstations had the correct amount and selection of equipment and materials.• Answered student inquiries regarding equipment or procedure.• Performed risk assessments in line with statutory policy.

• Managed multiple projects and communicated information with students, staff, and administrators.• Scheduled regular meetings with teams of educators to discuss and review lesson plans and English programs.• Prepared reports on student performance to provide feedback and suggest improvements on lesson delivery.• Recorded and tracked assessments of more than six hundred students on spreadsheets and school databases.• Delivered community focused activities such as English clubs, speech competitions, training of new English teachers and correspondence with the parent teacher association.• Participated in campaigns for the school store and helped with merchandising and fund-raising during school festivals.

• Addressed telephone enquiries and scheduled patient appointments with a professional and people-centered telephone approach.• Adhered to NHS Confidentiality and Data Protection Act when preparing and distributing customer medication.• Updated patient database with medication records and other relevant information.• Acted as first point of contact for appointments, health checks and inquiries.• Developed high levels of organization to ensure no errors were made during medication distribution.• Performed basic health checks on patients such as blood pressure and diabetes screening. Recorded results in database and relayed findings to pharmacist on duty.• Improved existing store systems for more accurate and efficient service, reducing customer wait times to 3 minutes.