Jonna Klump, M.A. Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Business Consultant with experience in business management, requirements gathering, business process mapping, reporting, project coordination/management. Business experience working across, public sector, non-profit and high tech industries with direct collaboration with senior executives.

Seattle

• Assisted with design and development of the leadership program by sourcing best practice research on leadership development, career development, and learning and performance
• Participated in developing competency modeling for internal departments
• Assisted with enhancement of career development site and created a catalog of developmental learning recommendations
• Supported Onboarding redesign, including onboarding workshop and synthesis of data for onboarding lead

Carlsbad, CA

• Manage overall office function and provide Managing Director with assistance for continued office improvement
• Manage office work, including customer service, vendor coordination, and general accounting (AP/AR and bookkeeping)
• Provide timely service to customers and act as the liaison between customers and vendors
• Act as the shipment coordinator with extensive knowledge of domestic and international shipments
• Facilitate continuous improvement for overall office function

Seattle, WA

Provided project management support within HR Department � Designed and implemented new documentation system for Training Division � Engaged in job analysis and developed new job descriptions to accurately reflect positions � Coached through multiple critical incidences in the workplace �Assisted with employee competency evaluation� Acted as project.

Seattle, WA

Utilized research-based strategies to assess organizational needs and provide organizational development� Conducted an organizational needs analysis to determine training gaps and created training module to fill need� Designed a module to evaluate the effectiveness of a newly implemented initiative�Assessed an organization’s approach to recruiting and.

Seattle, WA

Initiated the organization of a student-to-student mentoring program to provide support to incoming graduate students � Conducted a literature review before designing the mentoring program to ensure the best procedures� Partnered with SMEs for support and additional recommendations� Recruited graduate students to volunteer as mentors� Provided all mentors.

I volunteered as an English Tutor for refugees. This required creative methods of teaching as most of the students did not know any English. This was a fun learning process!

Master'S Degree, Industrial-Organizational Psychology

Bachelor'S Degree, Psychology; Business Administration

Graduate Magna Cum Laude; Worked as an Event Planner for campus wide events; Assisted recruiters hosting on-campus weekends for.