Jonnathan Pacheco Email and Phone Number
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With a career spanning over 12 years in IT leadership roles, my core competencies lie in Agile project management and fostering robust stakeholder relationships. At Diageo, my mission was to leverage these skills to drive strategic initiatives, ensuring seamless technology integration and maximizing ROI. I thrive in environments that value collaboration and innovation, bringing diverse perspectives and a critical thinking approach to my team.My tenure as a Commercial Application Solution Lead at Diageo was marked by successfully liaising with scrum masters, business stakeholders, and vendor partners, managing sprints, and effectively prioritizing incidents to uphold release schedules. Handling large-scale projects across North America and Latin America, I provided technical and user experience leadership, managing resources to deliver on strategic objectives without compromising financial constraints. My expertise in executing strategic IT escalations was pivotal in aligning departmental and organizational goals.
Campari Group
View- Website:
- camparigroup.com
- Employees:
- 5514
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Information Technology Service Delivery Manager - Us And CanadaCampari GroupNew York, United States
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Information Technology Service Delivery Manager - Us & CanadaCampari Group Jul 2024 - PresentNew York, United States
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Commercial Application Solution Lead (Product Owner)Diageo Jun 2022 - May 2024New York, United States• Worked closely with the stakeholders, scrum masters and Diageo vendor partners to prepare sprints and release plans including user stories, development resourcing, service Introduction, and ultimate knowledge transfer using Agile methodology. • Led Agile ceremonies using Azure DevOps and JIRA software to define project scopes and requirement gathering with business stakeholders including demos and production proving activities. • Engaged with the business Product Owners and Diageo… Show more • Worked closely with the stakeholders, scrum masters and Diageo vendor partners to prepare sprints and release plans including user stories, development resourcing, service Introduction, and ultimate knowledge transfer using Agile methodology. • Led Agile ceremonies using Azure DevOps and JIRA software to define project scopes and requirement gathering with business stakeholders including demos and production proving activities. • Engaged with the business Product Owners and Diageo vendor partners to appropriately prioritize and resolve tier 2 and 3 incidents, ensuring accurate priority is placed on each raised issue while not impacting the planned release schedule. • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines. • Wrote, updated and maintained project documentation and trained personnel on use of IT tools and applications. • Optimized resource allocation by working closely with project managers and other team leads. Show less -
Technology Engagement LeadDiageo Jul 2019 - Jun 2022New York, New York, United States• Developed and maintained strong relationships with external vendors, ensuring the highest quality of service and support for clients throughout the engagement process in NAM and LATAM • Managed and coordinated large scale projects including AV, Printers and CCTV across NAM and LATAM for the configuration and deployment of 5000+ devices. • Managed budgets and resources for various projects across USA, Canada and LATAM, ensuring timely completion within financial constraints… Show more • Developed and maintained strong relationships with external vendors, ensuring the highest quality of service and support for clients throughout the engagement process in NAM and LATAM • Managed and coordinated large scale projects including AV, Printers and CCTV across NAM and LATAM for the configuration and deployment of 5000+ devices. • Managed budgets and resources for various projects across USA, Canada and LATAM, ensuring timely completion within financial constraints. • Collaborated with executive leadership to align departmental goals with overall strategic objectives, maximizing ROI on technology investments and fulfill KPIs. • Led and assisted with the Cyber Security and Information Management Systems Initiatives across the organization. • Oversaw finances on multiple cost centers within budget of 1 million GBP simultaneously while processing purchase orders and good receipts. • Provided white C-Suite support to the executive teams across NAM and LATAM including Presidents, CEO, CFO and CIO.• Supervised and managed a team of 25+ individuals across USA, Canada and LATAM • Coordinated technical training and personal development sessions for over 1000+ stakeholders on the latest technologies deployed. Show less
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It ManagerWirtz Corporation Sep 2016 - Jun 2019Chicago, Illinois, United States• Managed vendor and third-party consultant relationships for hardware, software, and services procurement, ensuring quality products at competitive prices. • Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success. • Executed implementation and support for software and hardware for USA, Canada and Remote locations. • Communicated with executive team and CEO to maximize development efficiencies and resolve technology… Show more • Managed vendor and third-party consultant relationships for hardware, software, and services procurement, ensuring quality products at competitive prices. • Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success. • Executed implementation and support for software and hardware for USA, Canada and Remote locations. • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. • Conducted regular audits of hardware inventory to ensure proper asset management across the organization’s technology infrastructure. • Led and assisted technical ERPs upgrade projects for NHL team (Chicago Blackhawks) by working and coordinating with consultants and developers for integrations. • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans. Show less
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Lead Infrastructure Support EngineerBreakthru Beverage Group Apr 2013 - Sep 2016Cicero, Il• Configured and tested Windows Server operating systems with roles features, including administrative tasks in Active Directory and Exchange Management • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software. • Executed the implementation, deployment and support for software and hardware standards for Windows and MacOS devices and infrastructure. • Enhanced system performance by designing and implementing AV solutions… Show more • Configured and tested Windows Server operating systems with roles features, including administrative tasks in Active Directory and Exchange Management • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software. • Executed the implementation, deployment and support for software and hardware standards for Windows and MacOS devices and infrastructure. • Enhanced system performance by designing and implementing AV solutions including Zoom, Teams and Citrix for stakeholders. • Supported and managed platforms environments which included Salesforce, Dynamics AX, Trade Plus, BI/Analytics and Customer Portals • Developed comprehensive documentation for IT processes, cybersecurity and procedures, facilitating knowledge transfer amongst team members. • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution to trade development and sales teams using ServiceNow • Maintained vendor relationships and negotiated contracts for cost-effective procurement of hardware and software solutions. • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence. • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives. Show less -
Direct Sales RepresentativeChicago Blackhawks Oct 2009 - Apr 2012Effectively delivered information regarding Chicago Blackhawk Charities Managed in-game contributions for Charities fundraising campaignAdvanced community relations through contests and on-site advertisementPromoted and marketed the Chicago Blackhawks Charities to new and existing clients
Jonnathan Pacheco Skills
Jonnathan Pacheco Education Details
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Management Information Systems, General -
Computer And Information Systems
Frequently Asked Questions about Jonnathan Pacheco
What company does Jonnathan Pacheco work for?
Jonnathan Pacheco works for Campari Group
What is Jonnathan Pacheco's role at the current company?
Jonnathan Pacheco's current role is Information Technology Service Delivery Manager - US and Canada.
What is Jonnathan Pacheco's email address?
Jonnathan Pacheco's email address is jp****@****bev.com
What is Jonnathan Pacheco's direct phone number?
Jonnathan Pacheco's direct phone number is +170829*****
What schools did Jonnathan Pacheco attend?
Jonnathan Pacheco attended Keller Graduate School Of Management Of Devry University, Devry University.
What are some of Jonnathan Pacheco's interests?
Jonnathan Pacheco has interest in Networking, Design, Technology, Marketing, Education, Analytics, Science And Technology, Communications, Human Rights, Animal Welfare.
What skills is Jonnathan Pacheco known for?
Jonnathan Pacheco has skills like Sharepoint, Troubleshooting, Database Design, Management, Leadership, Active Directory, Microsoft Office, Application Support, Analytics, Analysis, Video Production, Windows Server.
Who are Jonnathan Pacheco's colleagues?
Jonnathan Pacheco's colleagues are Lerato Mogari, Maryna Lyzohub, Aldo Bruno Russo, David Orton, Olivia Morgan, Mike Sheehan, Nicola Pellegrini.
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Jonnathan Pacheco Campos
Coordinador Del Sistema De Gestión De Calidad En Aceway MéxicoQuerétaro, Que -
Jonnathan pacheco
Álvaro Obregón, Cmx
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