Jonn Berg Email & Phone Number

Tech Rescue came into being in April of 2002 because of all of the people we know that were asking for computer help. There was no good alternative in the Twin Cities to the big companies that do not cater to the people. Currently, due to long term contracts and other duties, most of our technical services are performed after hours or on weekends.We don’t put up with the elitism that some of our competitors suffer from. We will always be up-front and we will communicate in “real words”. We will always give an estimate before we do any work and we guarantee to be within 20% of that estimate.Tech Rescue is computer support for the rest of us!

Minnesota Department Of Human Services

Responsible for application support, both internal applications and third-party applications. Primary support and engineering lead for the Pathlore Learning Management System and Business Objects Enterprise XI servers. Assistant support for Filenet and various other applications used in the DHS enterprise. Worked with other departments to keep systems running and fix problems, including Network Engineering and Network Operations. Gained knowledge and assisted in troubleshooting Windows Server 2000, Windows Server 2003, Microsoft SQL Server, and Teradata data warehouse. Also kept up my personal skills.

Rescuing your Business from a Static or Substandard Web Presence.Web Rescue seeks to empower retailers, restaurants, and service providers who currently have either a static or substandard website (including those without a web presence) with a customizable CMS (Content Management System), eCommerce solution, Design & Branding, as well as training in best practices for Social Media.We specialize in small to mid-size businesses; offering affordable website solutions that help you effectively communicate your brand and drive sales.

Transferred user information from old computer to new computer. Minor troubleshooting. Entered data into external off-site database. Completed contract ahead of deadline.

Received new computers from warehouse. Transferred user information from old computer to new computer. Minor troubleshooting. Entered data into external off-site database. Completed contract ahead of deadline.

Audited and inventoried hardware in various conditions using electronic and non-electronic means. Facilitated asset discovery and recovery. Entered data in external off-site database. Site lead for one location. Passed United States Department of Defense background check to be allowed access to machines in restricted areas. Completed contract ahead of deadline.

Was in training to do be a liaison between escalated issues and the engineers that fix them. Was laid off due to less interest in product. Was working to get MCSE, A+, CCNE and related certificates.

Worked in the Internet Technology Group. Co-administer Windows 2000 and NT 4 servers. Also in charge of search engine optimization for usfilter.com Other tasks include Microsoft SQL database maintenance, general troubleshooting and pre-purchase hardware research. Daily activities included monitoring servers, keeping security patches up to date, and running software backups. As an ongoing project, I was researching search engine ranking and implementing changes to usfilter.com to increase hits for specific keyword searches. Was working to get MCSE, A+, CCNE and related certificates until being layed off at no fault of my

Co-administered Windows 2000 and Windows NT4 servers. Was in charge of upgrading, troubleshooting and supporting 50+ networked workstations. Co-administered a PBX phone system. Helped prepare for the year 2000 roll over. Developed databases using Microsoft Access for internal accounting use. Daily activities included monitoring servers, keeping security patches up to date and running software backups and restores. Was working to get MCSE and related certificates until being laid off due to decreased work load.

Was the administrator for the ETC web server. Was the main point of contact for IT support on that server. Also had responsibilities as a project manager working mainly with faculty at Bemidji State University. Created multimedia, websites and presentations and assisted in project development. Worked under the ETC director and managed a small team of coworkers.

Manned a student and faculty helpdesk that catered mostly to computer lab end user support. Also handled some telephone support. Helped to manage student computer use as well as enforce policies. Collected money for laser and color printing. Taught regular courses about using the campus VAX/VMS system. I also gained experience by helping with hardware and software upgrades and troubleshooting.

I was the only computer technician for Physician Engineered Products, a small medical manufacturing company. Administered a Novell Netware server as well as Several client computers. I also gained experience with Microsoft Access while developing a financial tracking application. Gained technical expertise while building and upgrading computers from individual components. Also assembled and installed a Toshiba PBX system. Developed people skills while handling employee computer problems.

Bachelor'S Degree, Business Systems And Information Technology

Currently taking courses via University of Phoenix's online program. Also working to get MCSE, A+, CCNE and related certificates.

Computer Science And Computer Information Systems; Computer Science And Completed Liberal Arts

Computer Science

Activities and Societies: Employed in the Computer Lab and Library, Intramural Volleyball and Softball.