Jonne Riikonen
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Jonne Riikonen Email & Phone Number

Customer Success at OptoFidelity at OptoFidelity
Location: Greater Milan Metropolitan Area, Italy, Italy 11 work roles 2 schools
1 work email found @optofidelity.com 2 phones found area 583 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email j****@optofidelity.com
Direct phone (583) ***-****
LinkedIn Profile matched
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Current company
OptoFidelity
Role
Customer Success at OptoFidelity
Location
Greater Milan Metropolitan Area, Italy, Italy
Company size
131 employees

Who is Jonne Riikonen? Overview

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Quick answer

Jonne Riikonen is listed as Customer Success at OptoFidelity at OptoFidelity, a company with 131 employees, based in Greater Milan Metropolitan Area, Italy, Italy. AeroLeads shows a work email signal at optofidelity.com, phone signal with area code 583, and a matched LinkedIn profile for Jonne Riikonen.

Jonne Riikonen previously worked as Head of Customer Success at Optofidelity and Jonne at Rise. Jonne Riikonen holds Building Systems Technology from Tampere University Of Applied Sciences.

Company email context

Email format at OptoFidelity

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{first}.{last}@optofidelity.com
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Profile bio

About Jonne Riikonen

My life around automation started when I was 10 years old and decided that that is what I want to do when i grow up, I did not really have a clue what it meant but it (the word...) sure sounded awesome. Only few years later I started to understand what Automation really is, luckily enough, I still found it awesome!I am a strong believer of all kind of automation and I always tend to think what could be done differently using modern technologies, e.g data collection/analysis (Industrial Internet and similar).It's been great to have the chance to work with so many different customers and see how even the smallest things can make their life better and help their business, not forgetting the bigger things...One thing I really like to do is to challenge the common(nized) ways of doing things, I want to encourage people to think outside the box to see if something could be done differently.Failing only means you're trying, learn from the failure and just try again :)

Listed skills include Automation, Customer Service, Engineering, Manufacturing, and 28 others.

Current workplace

Jonne Riikonen's current company

Company context helps verify the profile and gives searchers a useful next step.

OptoFidelity
Optofidelity
Customer Success at OptoFidelity
tampere, pirkanmaa, finland
Website
optofidelity.com
Employees
131
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Company profile
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11 roles

Jonne Riikonen work experience

A career timeline built from the work history available for this profile.

Head Of Customer Success

Current
Optofidelity

Tampere Metropolitan Area

My job is to ensure we at Opto have the most efficient delivery, ramp-up and support operations to make our customers enjoy the journey from purchase through delivery until the very end of system lifecycle, helping them to get the most out of the equipment in the process. To do this, we have a highly skilled team of engineers and delivery/project managers.

Aug 2021 - Present

Jonne

Current
Rise

Milan, Lombardy, Italy

Providing consultative services for developing and streamlining after sales operations."Every company needs a jonne"Availability, pricing and references at request.

Jan 2023 - Present

Head Of Field Service & Training, Services

Fastems

Tampere Metropolitan Area

  • Steering and ownership of Field Service operations globally (service area headcount, competences, tools, processes and KPI) including strategic footprint management/development in service areas with 2 direct reports
  • Steering and ownership of Training services (offering, competences, processes and business/operational development) with cross-functional team with 8-10 indirect reports in Finland, Germany and USA
  • Planning, launching and steering of two Global development programs (Field Service & Training) with total of 5 simultaneously on-going sub-projects with global participation and effect
  • Operative task management and handling, including, but not limited to Service Bulletins and Recall Campaigns
  • Measurement of Service Business Maturity globally
Dec 2019 - Aug 2021

Service Manager, Row

Fastems

Tampere Metropolitan Area

  • Global Services management and development in "Rest of World" (countries outside of subsidiaries reach) Business Area (including but not limited to: Spain, Portugal, Turkey, Russia, Romania, Qatar, India, Brazil, South.
  • Virtual Service team lead + resource management and scheduling (virtual team + external resources)
  • Service agreement SLA management
  • Sales of Service portfolio
  • Technical sales support to sales organization
  • Periodic Budgeting / Forecast
Dec 2019 - Aug 2021

Head Of Agreements, Services (Pro-Tem)

Fastems

Tampere Metropolitan Area

  • Pro-tem role coverage during organization restructuring.
  • Service Agreement concept (including Key Account specific Care model definition), content and operational process owner with direct sales and support to major accounts
  • Owner of “Claim handling/Escalation” -management process and operation
  • Key user/Admin of Sales Configurator for most of Standardized Service products
  • Team Lead/Line manager for "Agreements" -team consisting of 4 Care Management professionals
  • Co-creation, training and rollout of new operational processes, as part of company- wide QMS initiative, for "Service Agreement Lifecycle"
Dec 2019 - Mar 2021

Development Manager

Fastems

Tampere Area, Finland

  • Development (setup, rollout and enhancements) of internal tools related to BU activities
  • Development and Sales of Service portfolio
  • Consultation and Training service to Customers
  • Training company personnel
  • Development of skill/competence matrix for field service engineers
  • Creation and management of competence development program for field service engineers and system support specialists
Apr 2017 - Nov 2019

Service Manager, Southern Europe

Fastems

Milan Area, Italy

  • Global Services management and development in Southern Europe Business Area (Italy, Spain, Portugal, Turkey)Main tasks:
  • Service team lead + resource management (own team + external resources)
  • Recruitment of new Service personnel
  • Skill development planning to team members
  • Internal trainings
  • Service agreement SLA management
Jun 2013 - Mar 2017

Service Engineer

Fastems

Milan Area, Italy

Lifecycle Services Business build-up in Southern Europe Business Area (Italy, Spain, Portugal, Turkey)

Oct 2010 - May 2013

Service/Assembly/Installation Technician

Pirkanmaan Automaatiokeskus M.E.L.O. Oy

Ylöjärvi

Building Systems Automation.From preparing electric cabinets in workshop to service and installation on site.

May 2010 - Jul 2010

Service/Assembly/Installation Engineer

Fastems

Finland

Maintenance, Assembly and Installation of Flexible Manufacturing Systems, Robotic Solutions and Machine tools mainly in Europe.

Aug 2005 - Jul 2009

Maintenance Technician Trainee

Nomet Oy

Tampere

Following the maintenance team around the factory and learning from it.

Jun 2005 - Jul 2005
Team & coworkers

Colleagues at OptoFidelity

Other employees you can reach at optofidelity.com. View company contacts for 131 employees →

H( Haoxue (Lumi) Wang Haoxue (Lumi) Wang Colleague at OptofidelityTampere, Pirkanmaa, Finland, Finland View → HP Heidi Pirttimäki Heidi Pirttimäki Colleague at OptofidelityTampere Metropolitan Area, Finland View → KK Kari Kippola Kari Kippola Colleague at OptofidelityTampere, Pirkanmaa, Finland, Finland View → RL River Li River Li Colleague at OptofidelityZhuhai, Guangdong, China, China View → JH Juha-Matti Hirvonen Juha-Matti Hirvonen Colleague at OptofidelityTampere Metropolitan Area, Finland View → SS Santeri Surma-Aho Santeri Surma-Aho Colleague at OptofidelityTampere, Pirkanmaa, Finland, Finland View → ML Mikko Lampinen Mikko Lampinen Colleague at OptofidelityTampere, Pirkanmaa, Finland, Finland View → HP Henri Pulkkinen Henri Pulkkinen Colleague at OptofidelityTampere, Pirkanmaa, Finland, Finland View → VN Ville Nummela Ville Nummela Colleague at OptofidelityTampere Metropolitan Area, Finland View → MI Markus Ilmonen Markus Ilmonen Colleague at OptofidelityFinland, Finland View →
2 education records

Jonne Riikonen education

FAQ

Frequently asked questions about Jonne Riikonen

Quick answers generated from the profile data available on this page.

What company does Jonne Riikonen work for?

Jonne Riikonen works for OptoFidelity.

What is Jonne Riikonen's role at OptoFidelity?

Jonne Riikonen is listed as Customer Success at OptoFidelity at OptoFidelity.

What is Jonne Riikonen's email address?

AeroLeads has found 1 work email signal at @optofidelity.com for Jonne Riikonen at OptoFidelity.

What is Jonne Riikonen's phone number?

AeroLeads has found 2 phone signal(s) with area code 583 for Jonne Riikonen at OptoFidelity.

Where is Jonne Riikonen based?

Jonne Riikonen is based in Greater Milan Metropolitan Area, Italy, Italy while working with OptoFidelity.

What companies has Jonne Riikonen worked for?

Jonne Riikonen has worked for Optofidelity, Rise, Fastems, Pirkanmaan Automaatiokeskus M.E.L.O. Oy, and Nomet Oy.

Who are Jonne Riikonen's colleagues at OptoFidelity?

Jonne Riikonen's colleagues at OptoFidelity include Haoxue (Lumi) Wang, Heidi Pirttimäki, Kari Kippola, River Li, and Juha-Matti Hirvonen.

How can I contact Jonne Riikonen?

You can use AeroLeads to view verified contact signals for Jonne Riikonen at OptoFidelity, including work email, phone, and LinkedIn data when available.

What schools did Jonne Riikonen attend?

Jonne Riikonen holds Building Systems Technology from Tampere University Of Applied Sciences.

What skills is Jonne Riikonen known for?

Jonne Riikonen is listed with skills including Automation, Customer Service, Engineering, Manufacturing, Troubleshooting, Continuous Improvement, Training, and Plc.

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