Jonne Riikonen Email & Phone Number

Tampere Metropolitan Area

My job is to ensure we at Opto have the most efficient delivery, ramp-up and support operations to make our customers enjoy the journey from purchase through delivery until the very end of system lifecycle, helping them to get the most out of the equipment in the process. To do this, we have a highly skilled team of engineers and delivery/project managers located strategically in three continents (Europe, North America and Asia Pacific & China), to make sure we are always close to the customers for anything they may need.Our culture: "Go Boldly Where No One Has Gone Before"Me: "That's the plan"Our culture: "Love Technology and enjoy playing with it"Me: "That's literally what we do"Our culture: "Optomize People Around You"Me: "Part of the plan"Our culture: "Get Things Done"Me: "We're on it!"

Milan, Lombardy, Italy

Providing consultative services for developing and streamlining after sales operations."Every company needs a jonne"Availability, pricing and references at request.

Tampere Metropolitan Area

● Steering and ownership of Field Service operations globally (service area headcount, competences, tools, processes and KPI) including strategic footprint management/development in service areas with 2 direct reports● Steering and ownership of Training services (offering, competences, processes and business/operational development) with cross-functional team with 8-10 indirect reports in Finland, Germany and USA● Planning, launching and steering of two Global development programs (Field Service & Training) with total of 5 simultaneously on-going sub-projects with global participation and effect● Operative task management and handling, including, but not limited to Service Bulletins and Recall Campaigns● Measurement of Service Business Maturity globally

Tampere Metropolitan Area

Global Services management and development in "Rest of World" (countries outside of subsidiaries reach) Business Area (including but not limited to: Spain, Portugal, Turkey, Russia, Romania, Qatar, India, Brazil, South Africa)Main tasks:● Virtual Service team lead + resource management and scheduling (virtual team + external resources)● Service agreement SLA management● Sales of Service portfolio● Technical sales support to sales organization● Periodic Budgeting / Forecast● P/L reporting and analysis● Strategy planning and action plan development/roll-out

Tampere Metropolitan Area

Pro-tem role coverage during organization restructuring.● Service Agreement concept (including Key Account specific Care model definition), content and operational process owner with direct sales and support to major accounts● Owner of “Claim handling/Escalation” -management process and operation● Key user/Admin of Sales Configurator for most of Standardized Service products● Team Lead/Line manager for "Agreements" -team consisting of 4 Care Management professionals● Co-creation, training and rollout of new operational processes, as part of company- wide QMS initiative, for "Service Agreement Lifecycle"

Tampere Area, Finland

● Development (setup, rollout and enhancements) of internal tools related to BU activities ● Development and Sales of Service portfolio● Consultation and Training service to Customers● Training company personnel● Development of skill/competence matrix for field service engineers● Creation and management of competence development program for field service engineers and system support specialists● Support to 8760 Support and Front-end service teams and to Global Project Management and Global Sales organizations● Technical product management● Customer escalation management● Responsible for field service operations and related development activities

Milan Area, Italy

Global Services management and development in Southern Europe Business Area (Italy, Spain, Portugal, Turkey)Main tasks:● Service team lead + resource management (own team + external resources)● Recruitment of new Service personnel● Skill development planning to team members● Internal trainings● Service agreement SLA management● Sales of Service portfolio● Technical sales support to sales organization● Technical support (corrective and preventive) to customers remotely and on-site● Training service to end customer remotely and on-site● Periodic Budgeting / Forecast● P/L reporting and analysis● Internal process development● Asset management● Purchasing● Strategy planning and action plan development/roll-out

Milan Area, Italy

Lifecycle Services Business build-up in Southern Europe Business Area (Italy, Spain, Portugal, Turkey)

Ylöjärvi

Building Systems Automation.From preparing electric cabinets in workshop to service and installation on site.

Finland

Maintenance, Assembly and Installation of Flexible Manufacturing Systems, Robotic Solutions and Machine tools mainly in Europe.

Tampere

Following the maintenance team around the factory and learning from it.

Building Systems Technology

First year (+ some) of studies, then life and work happened.

Automation Technician, Industrial Automation

Automation technology with focus on Robotics, Elevators and Automation Systems