Jonne Riikonen Email and Phone Number
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My life around automation started when I was 10 years old and decided that that is what I want to do when i grow up, I did not really have a clue what it meant but it (the word...) sure sounded awesome. Only few years later I started to understand what Automation really is, luckily enough, I still found it awesome!I am a strong believer of all kind of automation and I always tend to think what could be done differently using modern technologies, e.g data collection/analysis (Industrial Internet and similar).It's been great to have the chance to work with so many different customers and see how even the smallest things can make their life better and help their business, not forgetting the bigger things...One thing I really like to do is to challenge the common(nized) ways of doing things, I want to encourage people to think outside the box to see if something could be done differently.Failing only means you're trying, learn from the failure and just try again :)
Optofidelity
View- Website:
- optofidelity.com
- Employees:
- 131
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Head Of Customer SuccessOptofidelity Aug 2021 - PresentTampere Metropolitan AreaMy job is to ensure we at Opto have the most efficient delivery, ramp-up and support operations to make our customers enjoy the journey from purchase through delivery until the very end of system lifecycle, helping them to get the most out of the equipment in the process. To do this, we have a highly skilled team of engineers and delivery/project managers located strategically in three continents (Europe, North America and Asia Pacific & China), to make sure we are always close to the customers for anything they may need.Our culture: "Go Boldly Where No One Has Gone Before"Me: "That's the plan"Our culture: "Love Technology and enjoy playing with it"Me: "That's literally what we do"Our culture: "Optomize People Around You"Me: "Part of the plan"Our culture: "Get Things Done"Me: "We're on it!"
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JonneRise Jan 2023 - PresentMilan, Lombardy, ItalyProviding consultative services for developing and streamlining after sales operations."Every company needs a jonne"Availability, pricing and references at request. -
Head Of Field Service & Training, ServicesFastems Dec 2019 - Aug 2021Tampere Metropolitan Area● Steering and ownership of Field Service operations globally (service area headcount, competences, tools, processes and KPI) including strategic footprint management/development in service areas with 2 direct reports● Steering and ownership of Training services (offering, competences, processes and business/operational development) with cross-functional team with 8-10 indirect reports in Finland, Germany and USA● Planning, launching and steering of two Global development programs (Field Service & Training) with total of 5 simultaneously on-going sub-projects with global participation and effect● Operative task management and handling, including, but not limited to Service Bulletins and Recall Campaigns● Measurement of Service Business Maturity globally -
Service Manager, RowFastems Dec 2019 - Aug 2021Tampere Metropolitan AreaGlobal Services management and development in "Rest of World" (countries outside of subsidiaries reach) Business Area (including but not limited to: Spain, Portugal, Turkey, Russia, Romania, Qatar, India, Brazil, South Africa)Main tasks:● Virtual Service team lead + resource management and scheduling (virtual team + external resources)● Service agreement SLA management● Sales of Service portfolio● Technical sales support to sales organization● Periodic Budgeting / Forecast● P/L reporting and analysis● Strategy planning and action plan development/roll-out
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Head Of Agreements, Services (Pro-Tem)Fastems Dec 2019 - Mar 2021Tampere Metropolitan AreaPro-tem role coverage during organization restructuring.● Service Agreement concept (including Key Account specific Care model definition), content and operational process owner with direct sales and support to major accounts● Owner of “Claim handling/Escalation” -management process and operation● Key user/Admin of Sales Configurator for most of Standardized Service products● Team Lead/Line manager for "Agreements" -team consisting of 4 Care Management professionals● Co-creation, training and rollout of new operational processes, as part of company- wide QMS initiative, for "Service Agreement Lifecycle"
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Development ManagerFastems Apr 2017 - Nov 2019Tampere Area, Finland● Development (setup, rollout and enhancements) of internal tools related to BU activities ● Development and Sales of Service portfolio● Consultation and Training service to Customers● Training company personnel● Development of skill/competence matrix for field service engineers● Creation and management of competence development program for field service engineers and system support specialists● Support to 8760 Support and Front-end service teams and to Global Project Management and Global Sales organizations● Technical product management● Customer escalation management● Responsible for field service operations and related development activities
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Service Manager, Southern EuropeFastems Jun 2013 - Mar 2017Milan Area, ItalyGlobal Services management and development in Southern Europe Business Area (Italy, Spain, Portugal, Turkey)Main tasks:● Service team lead + resource management (own team + external resources)● Recruitment of new Service personnel● Skill development planning to team members● Internal trainings● Service agreement SLA management● Sales of Service portfolio● Technical sales support to sales organization● Technical support (corrective and preventive) to customers remotely and on-site● Training service to end customer remotely and on-site● Periodic Budgeting / Forecast● P/L reporting and analysis● Internal process development● Asset management● Purchasing● Strategy planning and action plan development/roll-out
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Service EngineerFastems Oct 2010 - May 2013Milan Area, ItalyLifecycle Services Business build-up in Southern Europe Business Area (Italy, Spain, Portugal, Turkey)
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Service/Assembly/Installation TechnicianPirkanmaan Automaatiokeskus M.E.L.O. Oy May 2010 - Jul 2010YlöjärviBuilding Systems Automation.From preparing electric cabinets in workshop to service and installation on site.
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Service/Assembly/Installation EngineerFastems Aug 2005 - Jul 2009FinlandMaintenance, Assembly and Installation of Flexible Manufacturing Systems, Robotic Solutions and Machine tools mainly in Europe.
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Maintenance Technician TraineeNomet Oy Jun 2005 - Jul 2005TampereFollowing the maintenance team around the factory and learning from it.
Jonne Riikonen Skills
Jonne Riikonen Education Details
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Building Systems Technology -
Industrial Automation
Frequently Asked Questions about Jonne Riikonen
What company does Jonne Riikonen work for?
Jonne Riikonen works for Optofidelity
What is Jonne Riikonen's role at the current company?
Jonne Riikonen's current role is Customer Success at OptoFidelity.
What is Jonne Riikonen's email address?
Jonne Riikonen's email address is jo****@****ems.com
What is Jonne Riikonen's direct phone number?
Jonne Riikonen's direct phone number is +358326*****
What schools did Jonne Riikonen attend?
Jonne Riikonen attended Tampere University Of Applied Sciences, Tredu Tampereen Seudun Ammattiopisto.
What are some of Jonne Riikonen's interests?
Jonne Riikonen has interest in Children, Environment, Education, Science And Technology, Animal Welfare, Arts And Culture.
What skills is Jonne Riikonen known for?
Jonne Riikonen has skills like Automation, Customer Service, Engineering, Manufacturing, Troubleshooting, Continuous Improvement, Training, Plc, Problem Solving, Teamwork, Product Development, Remote Troubleshooting.
Who are Jonne Riikonen's colleagues?
Jonne Riikonen's colleagues are 梁英伟, Mika Toivakka, Heikki Rantsi, Aapeli Kivistö, Mikko Lampinen, Alven Cheung, Karri Holmberg.
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