Jonnette Burke Email & Phone Number

Fort Myers, Florida, United States

United States

Fort Myers, Florida Area

Chicago, Illinois

Greater Chicago Area

Established and managed HR Plus’ first training program for all levels of the organization.Trained and coached new and current staff to prepare for the new Performance Optimization Delivery (POD) business model.Improved productivity and performance for operations- achieved a client retention rates above 95%. Applied adult learning concepts when delivering educational programs.Provided performance evaluations and reports to department managers. Worked with Leadership to assess skill competency of employees; identified and addressed skill gaps as appropriate.

Greater Chicago Area

Supervised, mentored and coached a team of eleven with a focus on leadership development for the Healthcare POD.Developed and implemented onboarding and training plans to assist the department manager in achieving a cross-functional operational team.Created client facing collateral to assist with first call resolutions. Led and facilitated team and department meetings to identify process improvements to improve KPIs on behalf of the department manager.Worked with client facing teams to eliminate silos and create an effective and proactive channel of communication to and from operations. Regularly attended client meetings to represent operations; reviewed statement of works and best practices. Completed background screening reports which include criminal and verification checks, and adjudication and dispute services.Completed audits of derogatory public records entered by Investigation Specialists/Vendors.

Greater Chicago Area

Protection and safe guard of the casino.Greeted and escorted casino guests on and off the premises.Completed identification checks, and assisted with emergency requests.Completed incident and lost/found reports. Enforced the Illinois Gaming Board Standards, and monitored departments to ensure these standards were followed. Verified table fills and credits, including signatures for jackpot winnings.

Greater Chicago Area

Direct operations supervisor for the criminal department. Recruited, interviewed and trained new criminal specialists. Assisted in the creation of the company’s first standard operating procedures for over 40+ criminal products.Investigation of public record data used in pre-employment background screening. Facilitated and managed the IL State Police fingerprint process. Worked directly with criminal vendors and courts for service issues and renewals.