Hypax is a Berlin and London based investment firm specialised in the acquisition of lower middle market companies with operational improvement and growth potential. Their focus is on corporate carve-outs from larger organisations.

Customers are increasingly difficult to engage with in a competitive industry where they expect personalized content experiences. Brands have begun to deliver relevance, but matching the best content to each customer on their digital journeys can be slow, complex & resource intensive.Knexus makes all your marketing and social content truly dynamic, so you can get the right content to the right customers at the right time, delivering highly relevant content experiences.www.knexusgroup.com

At Motive, we believe that bringing the best search experience to your online store shouldn’t mean compromising on trust. We design beautiful, expressive Search and Discovery experiences that deliver relevant results but without tracking, spying or sharing customer data. Quite frankly, we don’t need to, we don’t think it’s right and we don’t think your customers do either.We share this vision of privacy by design with our sister company Empathy.co and bring their world-class technology - developed over years working with enterprise clients - to the mass market. To make it available to everyone. So you get the best in class technology straight out-of-the-box in a simple, easy-to-use, plug-and-play solution. What’s not to like about that?

Empathy.co is the commerce Search & Discovery platform built for trust. With over 200 Developers and Search Engineers, it has headquarters in London (UK) and Asturias (ES). Committed to building human-centred commerce Search & Discovery platforms, Empathy.co gives advanced retailers all they need to create trustworthy, understanding and joyful shopping experiences. Trusted by global industry leaders like Carrefour, Kroger and Inditex, Empathy.co is privately held with no external investors, is cash-flow positive and has seen sales grow by 124% in 2020. With this, Empathy.co is free to innovate and relentlessly pursue customer success.Empathy.co believes that great technology can inspire brands to respect the individual, serve the community and thrive through these relationships.Empathy Platform is:• API-First & Composable. Extensible microservices and ready-made components.• Private by Design. Zero-party data protecting shopper privacy.• Expressive & Intuitive. Analytics and merchandising with Empathy Playboard.• Open Source. Frontend interface components under Apache 2.0.

Everything we do, design or create at Empathy is built around Digital Empathy, our unique differentiator, which incorporates our three core principles : Trust, Understanding and Joy.We believe that what’s important is not the what or the how, the features or the tools, but the way they’re perceived, the way they make people feel, the form rather than the function.

Belron is the worldwide leader in vehicle glass repair and replacement with unrivalled brands - including Carglass®, Safelite® and Autoglass®. Building on its existing capability and expertise, Belron is expanding its services to focus on solving problems for people who need assistance with damage repairs to their vehicles and their homes.Responsibilities:• Assess current state of digital – digital strategy, proposition, organisational competencies and platform capabilities.• Develop and secure global support for the Terms of Reference, Scope and Ambition for a global customer & employee experience transformation.Achievements:• Identified and implemented omni-channel customer journey, digital platform and digital marketing “quick wins” resulting ~20% increase in funnel conversion and a >40% increase in site performance for critical business units.• Definition of strategy and reference architecture for digital enablement of the global workforce in response to COVID-19.• Secured stakeholder alignment and support for the global design phase of a new customer & employment experience transformation.

Responsibilities:• P&L responsibility for the eCommerce business.• Definition and implementation of a digital marketing business unit with accountability for the end to end, omni-channel customer journey.• Accountability for the definition and execution of the operational, organisational and technology transformation required to enable Future Electronics to operate as an eCommerce leader within the EC supply chain.Achievements:• Definition and implementation of a clear governance model, eCommerce strategy and organisational approach to realise Future Electronic’s eCommerce objectives and enable digital transformation.• Complete assessment of current state organisational and technical capabilities; Identified a wide skillset deficit and a massive technical debt.• Developed a comprehensive plan to address technical debt and identified three viable implementation partners.• Secured shareholder approval to build an agile/devops led delivery and an agile marketing led digital team (65 FTEs in the first phase growing to a steady-state internal team of 90 FTEs); completed hiring of the first 20 FTEs.After a successful and impactful 6 months (working from the UK) a change in personal circumstances meant I was unable to relocate with his family to Montreal. The role was deemed as needing to be in Montreal full-time and as such we agreed to separate.

Responsibilities:• Full accountability for the technology transformation required to support the reinvention of the Office Depot and Viking as modern, digital businesses. Ownership of functional roadmap, customer journey strategy, technology architecture, investment planning, technology delivery and operational optimisation.• Enterprise data management inc: product master data management, digital analytics, enterprise analytics and “big data”.• Development and leadership of all aspects of the transitional and to-be stand-alone technology strategy for Office Depot Europe. Including the definition, execution and operationalisation of all aspects of technology support previously provided by Office Depot Inc (including Data Centre, Telecoms, Network, Security and Compliance).• Organisational design, right-sizing and right-sourcing to support the strategic objectives of the new shareholder; Design & execution of the technological change investments to enable the organisational strategy (inc. addressing accrued technical debt resultant from under-investment and misalignment of regional vs. global investment objectives).Achievements:• Physical expansion of the Digital Innovation Centre to support up to 200 employees; Successfully grown the team to 150 highly skilled digital professionals delivering innovative solutions in-line with budget, timeline, scope and quality. • Developed, negotiated and lead a 24 month Transitional Service Agreement with Office Depot Inc. and an associated carve-out plan to complete the separation of Office Depot Europe. Completed this plan 6 months ahead of schedule and significantly below forecasted costs.• Unique, successful, industry-recognised, in-house digital delivery practice built on a pure agile, dev-ops driven methodology. Shared as a success story by multiple partners including SAP, Instart Logic, Thunderhead & Tacit Knowledge.

Responsibilities:• Leadership of eCommerce strategy & organisational transformation, commercial execution, SEO, social marketing, personalisation, customer journey management, digital merchandising, investment planning, product management and business benefit realisation.• Leadership of all international (Europe & Asis Pacific) Information Technology activities within a global framework.• Enterprise data management including: product master data management, digital analytics, enterprise analytics and “big data”.Achievements:• Reversal of online sales declines with double-digit online growth within reach.• Awarded “Most Innovative”, “Best Commercial Results” and “Champion” awards for our personalisation initiatives.• Successfully delivered $30 million of technology lead transformation projects (including 3 major programmes and establishing a new digital innovation centre). Prior to my appointment there was a history of all large-scale technology projects failing / being cancelled.

Responsibilities:• Strategy development for the Viking B2B eCommerce business and the transformation of the non-digital touchpoints to ensure a consistent customer experience.• Leadership of “offline” creative and media production – 70+ million annual print assets produced with repeated annual cost reductions of 10-15%.Achievements:• Successful organisational transformation of all eCommerce and Marketing Operational functions. A move from country based “silos” to an integrated (but geo-distributed) team operating on a European basis. Achieved annualised savings of in-excess of $5 million whilst also increasing effectiveness of delivery.• Awarded “Most Innovative”, “Best Commercial Results” and “Champion” awards for our personalisation initiatives.

Responsible for achieving all strategic and growth objectives for belkin.com on a global basis.Responsibilities:• Leadership of eCommerce strategy & organisational transformation, commercial execution, assortment management, merchandising, investment planning, product management and business benefit realisation.• Ownership of technology architecture, investment planning and technology delivery.• Executive leadership for global product launches including SEO, product content and online marketing.• Strategic and operational responsibility for on-site search optimisation, performance and results relevance leveraging Hybris & SOLR technology.Achievements:• Successfully delivered 5 new websites – including Belkin’s first international eCommerce capability – and secured executive support for a global roll out of a further 24 countries.• Delivered a 4x year-on-year top line eCommerce revenue with a 2x improvement on gross margin. More than doubled eCommerce revenue year on year for fiscal 2013.• Attained board approval and sponsorship of an online integration strategy for the Linksys brand after a successful due-diligence process.• Delivered five new eCommerce enabled websites to coincide with the announcement of a major sporting sponsorship agreement (with less than 6 weeks’ notice).

Responsibilities:• Leadership of strategy & roadmap development, technology architecture, investment planning, delivery, and business benefit realization with the support of cross-functional, global teams.• Management of highly distributed team of 120 professionals spread across 9 countries and 4 continents.• Development of performance objectives and measures that accurately translate strategy, generate senior executive support and complement corporate objectives. Responsible for alignment of investment and compensation with business strategy.• Executive ownership for global web platforms generating multi-billion dollar revenue annually.Achievement:• Gained board approval for a globally consistent ecommerce strategy and secured the required investment funding.• Implemented the distribution industry’s first Value Added Reseller channel marketplace for Cloud Computing.• Attained executive sponsorship for a CRM implementation and successfully completed a SalesForce.com pilot that generated significant ROI, enjoyed high levels of adoption and increased customer satisfaction.• Launched a new ecommerce platform in the first nine markets – Australia, Belgium, Canada, Chile, Malaysia, Netherlands, New Zealand, Singapore and Sweden.• Created a Mumbai-based captive development & QA competency centre. Leveraged this capability to significantly reduce cost whilst maintaining program milestones.• Recognized as an industry innovator through the Endeca Navigator Award and CIO 100 Innovator Award.

Responsibilities:• Leadership of a global web development organisation and responsible for the definition, management and continuous improvement of the full software development lifecycle.• Enterprise web technology architecture and platform strategy.• Continued ownership of the definition and execution of the EMEA eCommerce strategy.Achievement:• Executed a complete organisational transformation program to create a high-performance delivery organisation with an optimised mix of internal and external (offshore) labour resulting in an annual saving of USD $1.2 Million.• Gained executive approval for USD $2 Million investment in application architectural remediation and technology rationalisation. Successfully realised the investment objectives.

Responsibilities:Definition and execution of Ingram Micro’s EMEA eCommerce strategy.Management of high volume, multi-national B2B and B2Bi eCommerce solutions:• Multi-billion dollar annual eCommerce (web, EDI and XML) revenues• 40,000 B2B Trading Partners• 15 European Business UnitsImplementation of eCommerce marketing and merchandising capabilities within a closed B2B marketplace.Achievement:• eCommerce volumes grew to more than two-thirds of the total order volume and more than 40% of total revenue.• The implementation of an operational engagement and matrix organisational model between central / corporate organisation and “in-country” teams recognised as the internal best in class model.• One of 20 executives world-wide to be invited to participate in the CEO’s inaugural acceleration program for high potential professionals (program delivered by Paul Merage School of Business at the University of California Irvine).