Jonnia Gumbs-Rhymer Email & Phone Number

Investigate and resolve customer complaints and executive escalations.Monitor transaction records to identify unauthorized charges and fraud.Liaison between clients, banks, and vendors to verify orders and resolve discrepancies.Prepare weekly complaint logs for legal documentation and financial reporting.

Tampa, Florida, US

Manage and oversee the front office and concierge staff to give every guest the best experience and ensure hotels day to day operations are taken care of

Denver, CO, US

• Achieved assigned goals in Q1 and Q2 2018, first year in position
• Assist sales director with market research to establish client base of organizations, associations, social, and corporate businesses to secure hotel business, meeting and exceeding department goals and expectations
• Negotiate group rates, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits while meeting client needs... etc

Denver, CO, US

• Led and supervised a team of 10 associates in all disciplines of front desk, problem solving and accounting in a 148-room property
• Responsible for recruiting and on-boarding front desk associates
• Achieved improved GSS scores from 41% to 80%
• Manage AR/AP house accounts and balance monthly OTA to assist GM with monthly reports

• Facilitate guest check-in/out procedures to ensure guest satisfaction
• Track room revenue, occupancy percentages, and other front office operating statistics
• Register guests into the computer, verifying registration, address, and credit information
• Respond to and resolve guest requests, including wake-up call and shuttle service requests
• Run daily reports, identify special requests, and check reports for accuracy

Seattle, WA, US

Creates a Starbucks experience for all customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment

Conshohocken, PA, US

Communicated with insurance companies to verify and ensure patients are insured for medical benefits

HIPAA certified financial healthcare counselor who requested, resolved, and distributed work comp medical records for hospitals, ensuring efficient and accurate distribution to insurance carrier, kept in compliance with federal and state regulations, and company policies and procedures

London, GB

Created, revised, and proofread bids, contracts, and proposals for local, state, and Federal government hospitals; used Microsoft office, CRM databases, and SAP programs, while supporting Contracts manager

Created, revised, and proofread bids, contracts, and proposals for local, state, and Federal government hospitals; used Microsoft office, CRM databases, and SAP programs, while supporting Contracts manager

Provided admin support to Director of Sales, Manager of Contracts, and supported the Contracts team and Operations department, which held up to 25 team members