Worked closely with COO and executive team to align projects with business strategy. Provided support to colleagues with project documentation, performance monitoring, and risk management.  Managed the PMO SharePoint. Spearheaded training programmes that Streamlined project operations by emphasizing robust reporting and setting clear project management benchmarks.Led monthly PMO meetings for the executive team and created monthly reports. Instilled a data driven mindset amongst project managers to inform decision making.

Led cross functional teams through the entire project life cycle, driving successful outcomes while meeting objectives and stakeholder expectations. Proven ability to facilitate initiation workshops and act as a BA within the project team. Confident in eliciting requirements, developing project plans and communicating them to all stakeholders. Assessment Process Transformation (Digital Transformation): Led the replacement of a legacy marking and grading system with a new LMS (SaaS). Facilitated initiation workshops and process analysis sprints. Created process maps and system integration maps to identify potential areas for streamlining the assessment process. Successfully reduced operational risks and improved efficiencies. Decreased operational costs by +20%. IOB Learn 2.0 (UX development): Managed the development of IOB Learn 2.0, a digital learning experience platform (LXP), focusing on improving UX. Created user stories, facilitated UX research and analysed data to create and drive project deliverables. Worked with vendors daily to achieve milestones. Responsible for implementation. Achieved a significant increase in user engagement and satisfaction.Website 2.0 (Web development): Managed the website redevelopment project, enhancing course discoverability and UX. Acted as both project manager and scrum master, using Jira confluence. Responsible for implementation. Achieved a lower click-through rate to courses, a 15% increase in course page views and improved course sales.

Developed digital operations, systems and products. Multifaceted contribution aimed to enhance UX, streamline processes, and maintain high-quality performance across digital products and platforms.Business analyst - played a pivotal role in IOB's digital transformation by identifying process inefficiencies and recommending digital solutions that streamlined workflow. Facilitated workshops for process analysis and created system integration maps. Developed an in-depth understanding of digital systems (functionality, integration, limitations) and leveraged this to provide business value. Data Analyst - Analyzed reports from digital systems using tableau and SQL to create insights on performance and ongoing issues. Highlighted the relationship between content engagement and course enrollment on the LXP. Used this to tailor marketing strategy and promote relevant courses resulting in an increase in sales and revenue. Digital Product Manager - Led the implementation of a new online learning experience platform (LXP) for IOB’s 33,000 members. Executed business and marketing strategy on the platform. Facilitated daily standups with multiple international vendors to identify, prioritize and troubleshoot defects. Pioneered free trial membership to drive member acquisition by collaborating with the business and vendors. Exceeded KPI for member retention by +100% (Target:20%, Result: +40%).UX Researcher and Designer - Conducted user research to identify pain points and preferences resulting in a decrease of related calls and queries. Designed user-friendly interfaces that lead to a lower click-through rate and decreased related keyword searches by +30%. Technical skills in Figma and Photoshop. Specialized in usability testing, wireframing and qualitative and quantitative data analysis. UAT Test Lead - Designed, led and managed UAT sprints using Testrail and Jira. Meticulously assessed digital solutions to ensure they met user requirements and functioned seamlessly.

Answering customer queries via phone, email and online chat.Used Salesforce as a CRM - comprehensively recording and managing customer interactions, reviewing and processing forms and applications and replying to queries. Gave in-depth information of the products and services offered by the Institute. Working with other departments to resolve queries.

Worked on tills, took in deliveries, stocked shelves, assisted customers with any issues and maintained a clean and presentable store.

I worked as part time floor staff in SPAR Maynooth. I worked on the tills, assisted customers in any issues they may had, took in deliveries, stocked the shelves and maintained a clean, presentable shop.

I worked with children aged 3-18. I organised and set up activities on a beach for groups of kids. This involved looking after the children and making sure they were having fun and were safe. After a days work we would tidy away all the equipment.