Direct all aspects of IAEI’s Membership Development and Services Division, consisting of Customer Service, Membership, and Marketing departments. Responsible for engaging 10,000 association members and more than 125 subsections of the organization. Manage an annual budget of over $1M, consisting of 1/3rd of full organizational budget. Accountable for strategic planning and successful strategic implementation for areas within department, membership, marketing, and customer service initiatives.• Successfully implementing vision, providing leadership, and contributing to the strategic growth of the association.• Developing collaborative partnerships with key industry organizations, both nationally and internationally, that result in strong synergies between certification organizations, international governments, and the IAEI. • Building strategic initiatives, harmonization, and synergy between IAEI’s business units: Publications, Education, and Membership.• Developing and updating association policy and operational development in conjunction with CEO, Committees, and the Board of Directors.• Developing and implementing the updated organizational membership structure and communications plan for over 10,000 association members, including membership outreach, student programs, and resources.• Developing departmental and organizational branding initiatives.• Acting as the liaison between the International Membership Committee and other relevant departments.• Analyzing membership recruitment and retention reports, developing campaigns, and tracking results.• Providing strategic directives to all subsections of the Association.• Developing strategies to contact prospects who attend educational programs and trade shows and who purchase products and services.

• Membership Manager and Marketing & Advertising Director positions converted to "Director of Membership Development and Services" (See Above)

• Successfully transitioned management of the associations from Texas Strategy Group to Red Hat, with minimal interference to membership and no breaches of confidential association material during or after the transition.• Managed all associations’ daily, monthly, and yearly operations.• Successfully developed, presented for Board approval, and managed the associations’ operating budgets.• Managed daily financials for all associations and provided monthly and quarterly financial reports to executive committees.• Maintained executive-level support to the presidents, chairpersons, Boards of Directors, and Chapters of all associations. • Successfully prepared corporate reports for annual business meetings.• Developed external and stakeholder communications.• Successfully organized events and meetings with government staff and industry partners.• Directed quarterly meetings, annual meetings, and annual conference logistics, including all vendor contracts and negotiations.• Acted as the Communications Liaison to Board of Directors and committees for all projects, meetings, and special events. Notified each committee of agenda deadlines; collected, compiled, and disseminated reports and motions; and managed all schedules, logistics, and reservations. • Maintained and distributed Policy & Procedures Manuals following each meeting.• Managed databases encompassing membership, testing, certification, and continuing education.• Worked independently on assignments, both on and off the clock, using considerable judgment and initiative in the resolution of complex issues.• Maintained websites and social media and engaged in app development for client accounts.• Significantly improved navigation, visual quality, and informational content on websites.

• Planned, coordinated, and controlled the daily operations of the association; oversaw ongoing operations of all departments within the association.• Assisted the Board of Directors in creating company value, mission, vision, and strategic planning goals; established short- and long-term strategic goals, objectives, plans, and policies for the Board’s approval.• Developed monthly operational status reports and presented them to the Board of Directors.• Inspired and fostered cooperation of the Board, Task Force, and volunteers to fulfill the mission of the organization.• Fostered the interest of members and promoted, established, and maintained uniformity and equity in the customs, usages, and practices of the industry while providing valuable information and oversight of uniform rules, regulations, and protection to the interests of trades in New Mexico, Arizona, Oklahoma, and Texas in the agriculture aviation industry.• Met with executives and boards of directors of partnering organizations to ensure operations were being executed in accordance with policies and procedures. • Oversaw fiscal activities, including budgeting, reporting, and auditing and maintained the adequacy and soundness of the organization’s financial structure.• Ensured the long-term financial integrity and viability of the association.• Developed programs to provide fundraising and new revenue streams.• Established and managed an effective communication system throughout the association.• Maintained and developed partnerships, relationships, and engagement opportunities with member and non-member cooperatives and companies.• Represented the association in its relationships with other organizations and built strategic alliances with other groups, both not-for-profit and for-profit, to provide new benefits to the association and its members.• Established and managed policy objectives, marketing campaigns, and public relations efforts.

• Attended government and civilian meetings and reported progress to the management team.• Prepared and maintained all logistical needs for exhibitors for the annual event, American Heroes.• Successfully coordinated the administrative and logistical functions for monthly interagency meetings; chaired internal and external meetings with high-ranking officers.• Researched, obtained, and organized materials needed by project teams. • Successfully ran a board selection and oversaw daily functions of maintaining a safe Department of Defense base front line consisting of 15+ personnel; background checks, obtaining DOD status, work verifications and corresponding with relevant agencies to ensure policies and procedures were met at all times. • Successfully performed material purchasing tasks for the DOD base, Camp Mabry. • Served as the main point of contact for logistics and transports in and out of the base.• Successfully met all and exceeded expectations on all requested and assigned work.

• Provided administrative support to staff and clients. Processed vendor applications, completed product orders, and submitted invoices on a weekly basis. Answered customer inquiries and directed callers to appropriate channels.• Improved billing statement system to ensure accuracy of invoices and speed of billings.• Communicated regularly with clients to ensure quick resolution of issues. Posted payments on company AR system and prepared weekly reports.